PYMNTS

DECEMBER 28, 2020

In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. The National Retail Federation expects roughly 13 percent of merchandise, or about $101 billion worth of goods, sold during the 2020 holiday season will be returned.

Customer Experience 216

Customer Experience Retail America Branding 216

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

Bank Innovation

MARCH 6, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, March 6, 2020.

Innovation 195

Innovation Customer Experience Video Management 195

Perficient

JANUARY 5, 2021

Similar to the Walmart experience, some of our retail customers turned their big format stores into dark stores to be able to fulfill online orders faster, reliably, and more efficiently. They accounted for increased labor capacity to pick, pack, and ship customer orders.

Online 508

Online Retail Trends Technology 508

Accenture

JANUARY 23, 2022

The market turmoil of 2020-2021, along with an unprecedented surge that has renewed a focus on retail investors, has pushed direct investing platforms into the spotlight. From a customer experience perspective, direct investing is nothing new.

Retail 370

Retail social media Customer Experience Community 370

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Bank Innovation

MARCH 4, 2020

Payitoff, a white-label platform that provides automated guidance on student loan repayment, won the 2020 Bank Innovation Ignite DEMOvation contest.

Innovation 243

Innovation Company Customer Experience Innovation Strategies 243

Perficient

OCTOBER 23, 2020

It’s hard to believe that the 2020 holiday shopping season is almost upon us, and it’s likely to be unlike any other holiday season we’ve seen to date. The best solution here would be to reach out to your managed hosting team and ask for input on how to decrease page load times.

Trends 515

Trends Analytics Google Online 515

Gonzobanker

DECEMBER 22, 2020

This Year was brought to you by the number 2020 and the letters W, T and F” – Big Bird (more or less). Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. Most Oft-Heard Statements of 2020. ” – Hunter Thompson.

Idaho 157

Idaho Community Industry Strategy 157

Bank Innovation

MARCH 4, 2020

Payitoff, a white-label platform that provides automated guidance on student loan repayment, won the 2020 Bank Innovation Ignite DEMOvation contest. With the win, Payitoff has been awarded an advertising package on Bank Innovation worth $10,000. Rodrigo Suarez, principal of INV Fintech, moderated the startup pitch competition. “We

Innovation 195

Innovation Fintech Company Customer Experience 195

Gonzobanker

JANUARY 17, 2020

Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. So, to get your Gonzo executive brains warmed up for a new year, I offer you 20 important banking realities for 2020 to guide your strategic execution efforts: 1.

Customer Experience 125

Customer Experience Fintech Regional Cards 125

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. How will developers manage container platforms across multiple clouds? Impact of the Multi-cloud environment on CX.

Customer Experience 93

Customer Experience Innovation Policies Security 93

FICO

MARCH 9, 2022

The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. A far more complex and increasing concern for risk and fraud managers, however, is authorised push payment fraud.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Perficient

DECEMBER 30, 2020

The COVID-19 pandemic stressed everyone in 2020. Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020.

Online 421

Online Study Branding Customer Experience 421

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. How other companies developed the case for embedding intelligence in their order management and the benefits they realized.

Customer Experience 238

Customer Experience Study System Management 238

Bank Innovation

JANUARY 3, 2020

In this episode, editors discuss the following news developments: The new California Consumer Privacy Act that went into effect Wednesday; How banks are managing feature overload in their apps; New eco-friendly initiatives from Bank of the […].

Regulation 243

Regulation Video California Data 243

PYMNTS

DECEMBER 16, 2020

The topic was front and center in an On the Agenda discussion with PYMNTS CEO Karen Webster, Ethoca CEO Andre Edelbrock , Cabela’s and Bass Pro Shops Senior Manager of Fraud and Investigations Keith Thompson and First National Bank of Omaha Director of Fraud Management Steve Furlong. And that’s a big number,” he told the panel. “We

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151

Online Management social media Branding 151

Perficient

AUGUST 28, 2020

Utility companies have had a hard summer in 2020! Blackouts and brownouts caused by fires in the West, and Storms on the East Coast and in the Gulf have filled the news.

Analytics 340

Analytics Company Data Comparison 340

PYMNTS

DECEMBER 24, 2020

Consumers, in short, entered spring 2020 realizing that their old, largely physical habits for feeding themselves were a bad fit in a world where proximity between themselves and strangers was frowned upon as a public health liability. Kount Chief Customer Experience Officer Rich Stuppy.

Industry 206

Industry Study United States Innovation 206

Perficient

JANUARY 12, 2021

Customers want to have an overall engagement with their financial institution around products and services that are easy to use, convenient, safe, and maintain their privacy. Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Small Business Innovation. reached 31.7

Trends 332

Trends Fintech Customer Experience Innovation 332

Perficient

OCTOBER 26, 2020

Perficient was listed in Forrester’s recent report, “The Forrester Wave : Digital Process Automation Service Providers, Q3 2020, The 13 Providers That Matter Most And How They Stack Up.” Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

FICO

JUNE 21, 2017

This kind of friction in the customer experience is all too common, no matter what your spend with the provider. It is little surprise that UK service providers' churn rates for multi-play packages can be up to 20% per year, with the cost to recruit a customer approximately £300 to £400. appeared first on FICO.

Customer Experience 53

Customer Experience Digital Strategies Strategy Analytics 53

Perficient

AUGUST 28, 2020

With the Web Push Notifications for Sitecore Module, available on github , you can manage Web Push Notification campaigns directly in Sitecore. The SXA component allows content authors to select the goal using a custom experience button. Refer to guidelines to make sure your messages appear cleanly to users.

Marketing Automation 520

Marketing Automation Marketing Customer Experience Tools 520

Perficient

FEBRUARY 7, 2021

Before the pandemic, customers utilized dine-in, takeout and drive-thru options in roughly equal measure (each about 30% of sales), with delivery sales contributing 7%. By April 2020, dine-in had shrunk to 3% of sales, drive-thru claimed 47% and delivery had ballooned to about 24%. In the Tolerance Zone.

Meeting 348

Meeting Customer Experience Branding Innovation 348

NCR

FEBRUARY 7, 2018

Creating a strong customer experience needs to be a priority for all financial institutions in today’s environment. percent) still only take an ad-hoc approach to their omni-channel strategies, resulting in a ‘shallow’ customer experience, IDC found. Nearly half of banks (46.4 A further 36.5

Customer Experience 49

Customer Experience Regional Meeting Strategy 49

Perficient

SEPTEMBER 29, 2020

The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. I think it’s going to be really interesting to see how businesses manage their way through their whole process.

Marketing 294

Marketing Branding Data Industry 294

Perficient

DECEMBER 15, 2020

Badges accompany each hotspot for customers to track their progress during the interactive tour, translating into energy savings and environmental impact such as a running total of hypothetical trees planted, or gallons of gasoline saved. This microsite launched successfully in June 2020.

Tools 475

Tools Policies Industry Community 475

PYMNTS

SEPTEMBER 23, 2020

People for whom dining out is one of life’s best pleasures have had a rough time in 2020, and it’s probably going to stay weird for a while. Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. million in 2020 as consumers continue to heavily rely on these services.

Mobile 245

Mobile New York City Fraud New York 245

Gonzobanker

AUGUST 21, 2020

If the first half of 2020 taught financial institutions anything, it’s that they must be nimble enough to adjust to change on short notice. It’s important to proactively address tough questions and ensure management has support from the board as key financial metrics nosedive. View planning as a continuous conversation.

Software 78

Software Meeting Tools Community Bank 78

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Every patient appointment was a potential minefield of lost opportunities for customer engagement.

Payments 263

Payments Data Survey Report 263

PYMNTS

JULY 24, 2020

Green said he thinks it’s tough to build an omnicommerce system that can give consumers a customized experience in both the physical and virtual worlds. Given the resilience that Indochina’s model has shown, Webster asked why more apparel makers haven’t sought to emulate it.

Retail 225

Retail Training Customer Experience System 225

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

Innovation 172

Innovation Tools Leadership Customer Experience 172

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. When management disagree on CX goals, priorities or projected impact, delivery teams are left holding the bag. Heels dug in.

Meeting 309

Meeting Customer Experience Branding Leadership 309

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience. Build from there.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Perficient

OCTOBER 28, 2020

Perficient was included in Forrester’s recent report, “Now Tech: Digital Process Automation Services, Q3 2020, Forrester’s Overview of 20 Digital Process Automation Service Providers.” To achieve absolute success, a company must consider working with an outside vendor to maximize their return on investment during the DPA implementation.

US 294

US Strategy Customer Experience Technology 294

PYMNTS

SEPTEMBER 23, 2020

We've raised an additional $460 million in subsequent closings to our Series G to support our core product and customer experience and new offerings like cash management and recurring investments,” the representative noted. With this funding, we’ll continue to invest in improving our core product and customer experience.”.

Arizona 178

Arizona Customer Experience Texas Millennials 178