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Today In Digital-First Banking: Alfa-Bank Joins Contour Trade Network; JPMorgan Names New Liquidity Solutions And Escrow Exec

PYMNTS

In today’s top news in digital-first banking, Alfa-Bank has become a part of Contour's international trade finance network, while J.P. Plus, Visa is collaborating with UAE-based NOW Money to bring digital banking services to low-income customers. . Alfa-Bank Signs Onto Contour International Trade Finance Network.

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NEW REPORT: Behind Regions Bank’s AI-Powered Digital-First Push

PYMNTS

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. Recent PYMNTS research indicates that 34.8

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Regions using AI to make most of customer feedback

American Banker

Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

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Scotiabank: Why Banks Need To Rethink Personalization

PYMNTS

In the July Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the long-lasting effects brought on by the pandemic, the shifting attitudes surrounding ATM use, and how the digital banking development field is reaping dividends from the financial industry’s sea change.

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Bank-FinTech Collaboration Tackles SMB Finance Friction

PYMNTS

In a statement , HSBC Bank USA Head of Retail Business Banking Shaun McDougall said fueling the SMB community is important to support the broader U.S. Progress Bank Taps Sensibill For Digital Receipts.

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Old School, New School: TCU Pairs AI And Outreach To Personalize Members’ Experiences

PYMNTS

This represents 59 percent growth over the past 10 years, much of it buoyed by a surge in sign-ups across the Oceania region. Digital banking remains a hot topic for consumers during the pandemic, but CUs can face significant hurdles in meeting the needs of different generations.

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Deep Dive: Digital-First Banking’s Challenges And Benefits

PYMNTS

Features such as these allow customers to perform a range of banking interactions that would be impossible at traditional ATMs, such as opening accounts and obtaining new credit cards. Alabama-based Regions Bank deployed advanced ATMs as part of its digital push, replacing human tellers at many of its drive-thrus.

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