PYMNTS

JULY 22, 2020

In the July Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the long-lasting effects brought on by the pandemic, the shifting attitudes surrounding ATM use, and how the digital banking development field is reaping dividends from the financial industry’s sea change.

ATM 225

ATM Digital Banking Alabama Study 225

PYMNTS

APRIL 23, 2020

Branch visits are vital to customers’ financial lifestyles, despite mobile and online banking’s growing popularity. One bank working to ensure its in-branch systems match its online capabilities is Cleveland, Ohio-based KeyBank , which operates 1,197 branches across the country and handles more than $137 billion in assets.

System 226

System Digital Banking Online Guidelines 226

PYMNTS

JULY 29, 2019

To accommodate this shift and the nation’s growing number of internet and smartphone users, tech giants like Amazon and Facebook are launching digital banking solutions focused on mobile devices. Other FIs are turning to chatbots as more consumers embrace digital banking, too.

Digital Banking 181

Digital Banking Fraud Mobile ATM 181

Payments Source

MARCH 24, 2020

While financial institutions are encouraging customers to use their digital banking services rather than the branch or ATMs during the outbreak, attackers will also be looking to exploit this potential increased adoption of mobile banking and mobile payment apps, says OneSpan's Sam Bakken.

Online 136

Online Fraud ATM Payments 136

Bank Innovation

OCTOBER 26, 2018

Bank of the West recently added 143 ATMs across the Denver and Sacramento metro areas through an agreement with ATM operator Cardtronics. The San Francisco-based bank said it has tripled the number of cash access locations for its customers in Denver, to 151, and nearly quadrupled the number of those locations […].

ATM 150

ATM San Francisco Denver Sacramento 150

PYMNTS

JULY 11, 2018

Citizens Financial Group announced the launch of its nationwide, direct-to-consumer digital bank. Citizens Access safely and securely offers Member FDIC-insured online savings and CD accounts with attractive rates and no fees to customers across the United States.

Digital Banking 103

Digital Banking United States FDIC ATM 103

PYMNTS

AUGUST 21, 2020

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024.

Analytics 266

Analytics Fraud ATM Report 266

PYMNTS

AUGUST 22, 2019

Banks are not just competing for customer engagement and retention — they are also vying for funding and resources as they overhaul their infrastructure and banking tools. The latest Digital Banking Tracker examines how legacy institutions stay competitive with challenger banks. Competition Can Lead to Innovation.

Digital Banking 166

Digital Banking Mobile Study Data 166

PYMNTS

NOVEMBER 8, 2017

Since smartphones haven’t learned how to print paper money, people still must turn to ATMs for that. In fact, the number of ATMs in the U.S. Providing customers with an ATM experience that is both useful and simple is anything but simple on the bank’s end. The ATM Opportunity. The ATM Challenge.

ATM 126

ATM Strategy Mobile Millennials 126

Perficient

AUGUST 9, 2022

Mike Randall, a co-founder of Greenwood, wanted to address the specific issue of bank branches being replaced by check cashing places that charge absurdly high-interest rates. To offer another example of a bank consciously aimed at supporting the underserved, Forbes just recognized Quontic as the number one “best overall online bank.”

Community 275

Community Customer Experience ATM Examples 275

PYMNTS

MAY 29, 2020

We have deep dives on Main Street’s digital shift, ATM innovation and PPP loans. Companies that didn’t have online shopping channels couldn’t sell their products, while eateries that didn’t provide online ordering for delivery or pickup couldn’t serve their diners. Innovating The ATM Beyond Cash.

Maine 130

Maine ATM Innovation Millennials 130

PYMNTS

DECEMBER 14, 2020

The pandemic has had a significant impact on consumer adoption of online and mobile banking services as more people are digitally engaging with their banks to curb health risks. Mobile banking use is ticking up, especially among younger users, with PYMNTS data showing that 75.9

ATM 257

ATM Mobile Strategy Study 257

PYMNTS

DECEMBER 10, 2020

The overall use of digital banking tools has also shot up, with 46 percent of consumers claiming they have increased their use of online or mobile financial tools since the start of the global health crisis. Developments From Around The World of Digital-First Banking.

ATM 233

ATM Tools Study Mobile 233

PYMNTS

MARCH 16, 2016

Traditional banks seem to realize that their vibrancy, let alone their survival, hinges on embracing technology, to do what they already do — but better, faster and more securely – while also adding new features and offerings that will allow their customers a next-generation, all-in-one bank experience.

Digital Banking 100

Digital Banking Innovation Mobile Security 100

PYMNTS

NOVEMBER 24, 2020

FinTech, digital banking, saving, N26, banking, news, what's hotGerman FinTech N26 is launching a subscription-based digital banking suite to help individuals and businesses better manage their savings and spending. Also included are five no-charge ATM withdrawals each month.

Tools 231

Tools Management Digital Banking ATM 231

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

DECEMBER 16, 2016

pointed out that, although 56 percent of adults do use online banking, there remains roughly 20 million people that don’t or can’t use online banking — in lots of cases because of spotty broadband internet connections. Despite that assessment from HSBC, Which?

Digital Banking 100

Digital Banking ATM Online Maine 100

NCR

FEBRUARY 17, 2017

That includes growth areas like mobile banking, of course, but also covers traditional cornerstones of retail banking like the ATM. Why the ATM is key to omnichannel. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2 million in 2015. A driver of change.

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

DECEMBER 28, 2020

The total number of banks in the U.S. declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Many branches are deploying self-service kiosks and upgraded ATMs to meet these requests.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

APRIL 24, 2020

Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices. Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic.

Technology 248

Technology ATM Video Tools 248

Bank Innovation

JANUARY 10, 2018

EXCLUSIVE—With mobile banking services offered at the majority of financial institutions, innovating the digital space is becoming more important in the fintech ecosystem, especially for smaller players like regional banks or credit unions.

Digital Banking 276

Digital Banking Technology Regional Mobile 276

PYMNTS

JULY 3, 2019

.” Users will have access to both digital and physical prepaid cards for online and offline purchases. They will not need a formal credit history or a traditional bank account to use the services, and the Airfox Mastercard will make it even easier to get cash from most ATMs in Brazil.

Digital Banking 100

Digital Banking ATM America Security 100

Bank Innovation

MARCH 5, 2018

EXCLUSIVE – Most Bank of America users do their deposits online or through ATMs, only 25% of them make deposits at branches. And yet, branches are still important to the bank.

ATM 210

ATM America Innovation US 210

BankInovation

FEBRUARY 10, 2023

Bankomat Chief Executive Nina Wenning, questions what constitutes a bank branch in the 21st century. The Swedish shared utility service she heads provides ATM cash access, but since consumers leverage “online e-commerce services and many other digital banking and payment tools,” she wonders “what is a branch in the 21st century?

ATM 52

ATM Tools Digital Banking Online 52

PYMNTS

APRIL 5, 2019

The bank originally planned to redesign 1,500 centers, but the new plan will accelerate that. It will also upgrade 16,000 ATMs with new features like paying with phones and the ability to pay credit card bills. There’s also a plan to install 2,700 new ATMs. It fell from 38 percent to 26 percent in 2016.

America 128

America ATM United States Cleveland 128

PYMNTS

JANUARY 13, 2021

Financial technology has become a quickly expanding vertical in the country of almost 100 million, with the COVID-19 health crisis having moved shopping activity online and left consumers seeking contactless payment choices.

Digital Banking 141

Digital Banking ATM Capital Regional 141

PYMNTS

NOVEMBER 2, 2020

Agashe said the 50,000 very small community banks and credit unions (CUs) spread throughout India’s rural regions don’t count as “banks” in the official tally. But it’s those limited-service banks that first caught Agashe’s attention more than a decade ago, when he was a young software engineer returning to rural India to visit family.

Fintech 210

Fintech ATM Community Bank Cards 210

PYMNTS

JULY 31, 2020

percent of members who are interested in services from challenger banks say it is partially because they believe they offer easy-to-use and convenient services. Thirty-two percent say that it is easier to use their online services. The ability to use ATMs from any other FI without restrictions is also a draw for 34.8

ATM 156

ATM Digital Banking Online Mobile 156

PYMNTS

MARCH 9, 2020

The need for physical branches tops providing ATM services by a factor of almost four. That’s not surprising, because people don’t need ATMs as much as they once did — back when they used cash more often and had no other way to deposit checks when banks were closed. The Services Expectation. According to our survey, 48.2

How To 232

How To Millennials ATM Fintech 232

PYMNTS

FEBRUARY 27, 2020

Online and mobile banking’s increasing popularity has driven many credit unions (CUs) to embrace self-service models, emphasizing ATMs, digital banking and other remote services, and reducing physical branches’ importance. Being in the top ranks for CU education is not enough to ensure success, however.

Nevada 131

Nevada Innovation Security ATM 131

PYMNTS

MARCH 2, 2020

How important are humans to your retail banking experience? It’s a fair question given that ATMs and mobile banking can now make the whole “teller in a window” thing disappear permanently. It’s one of the themes explored in the February 2020 Digital-First Banking Tracker® , done in collaboration with NCR Corporation.

ATM 191

ATM Millennials Retail Video 191

PYMNTS

NOVEMBER 25, 2019

Once the accounts are linked, Discover customers can pay for purchases at millions of online stores using PayPal, and instantly redeem any amount of accumulated rewards. . “We Discover customers can enroll in Zelle using the Discover mobile app or the online account center. 25) press release. .

Payments 151

Payments Cards ATM Online 151

PYMNTS

FEBRUARY 28, 2020

Our customers are increasingly engaging with us digitally,” said Capital One spokesman Derek Conrad. “We We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc.,

Capital 209

Capital ATM Customer Experience Cards 209

NCR

MARCH 3, 2017

One of the big challenges facing large retail banks today is how best to manage their branch network. The growth in digital banking options is making it increasingly difficult for financial institutions to justify the cost of a large branch network, but there are many customers who still want face-to-face service from their bank.

Digital Banking 40

Digital Banking Metro ATM Online 40

PYMNTS

FEBRUARY 28, 2020

The banking industry is undergoing a sea change in the new decade, with online and mobile banking growing ever more popular among customers, and challenger banks and FinTechs disrupt the market with new technologies. Developments From Around The World Of Digital-first Banking.

ATM 159

ATM Study Analytics Meeting 159

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. That is the stuff that FIs are working overtime to move online, into mobile and into a more self-service model.

ATM 155

ATM Mobile Digital Banking Online 155

PYMNTS

APRIL 13, 2020

Consumers Think About the Key Issues Driving the Connected Economy explored a census-balanced sample of consumers who bank with legacy financial institutions (FIs) as well as credit unions (CUs), digital banks and even PayPal. We asked consumers to define banks, and they did so in much the same way, with 98.8

Digital Banking 154

Digital Banking ATM Community Bank Survey 154