Banking Trends Customer Experience How To social media 
FICO
JANUARY 27, 2022
Managing risk and improving the customer experience during a pandemic presented credit professionals with new sets of challenges. In a 2019 Accenture poll , the vast majority (88%) of executives from 120 global banks said emerging ecosystems would change the bank-customer relationship forever. .
South State Correspondent
MAY 13, 2024
Unfortunately, most banks don’t gather fraud data across payment channels or track “pre-crime events.” ” These pre-crime events including emails, SMS, logins, website clicks, social media, banker conversations, and call center inquiries.
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