Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 48

Customer Experience Retail San Diego Study 48

William Mills

MAY 11, 2016

Not just for video games… okay, you have my attention. Presenting a programmable cloud – a fintech platform. ^KT. This is a leading bank in Russia, with a track record of fintech innovation. The account has a tie into social media and sharing. This is the integration of mobile social media with trading.

Video 40

Video Mobile social media Data 40

William Mills

MAY 9, 2018

There are a number of great events in FinTech but this one I do my best to attend each year. HQ: Boston, MA. Demo video will be available soon. Product distribution strategy: Through financial institutions, through other fintech companies and platforms. This is either my 21st or 22nd Finovate; I’m not sure.

Security 40

Security Samsung Strategy San Jose 40