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Podcast: How Digital Banking Transformation Paid Off in the Pandemic

ABA Community Banking

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

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3 Areas of Focus for Building a Sustainable Deposit Strategy

Gonzobanker

Maximize new deposit relationships with an effective onboarding program Institutions spend considerable resources to capture new customers, but once the account is opened many institutions do little to capitalize on the new relationship. Of the institutions that do, just 20% feel the effort is measurably successful.

Strategy 145
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5 payments trends you should know about

Independent Banker

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. billion-asset Bank of Tampa in Tampa, Fla.

Trends 140
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Popular Bank Implements Branch Realignment in the New York Metro Region to Enhance Focus on Communities and Small Business Support

PopularBank

Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy. We are confident that this repositioning will improve the performance of Popular Bank as we continue to meet the growing and diverse needs of our customers, employees and communities throughout our markets.”.

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OnDeck’s ODX Digitizes Investors Bank SMB Lending Platform

PYMNTS

21), outlining an alliance that sees Investors Bancorp subsidiary Investors Bank collaborating with OnDeck Capital subsidiary ODX to digitize the bank’s loan origination platform for digital loan services in select markets. The companies announced their collaboration in a press release Monday (Oct.

Lending 101
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Top 5 Surprises from FICO’s Fraud and Digital Banking Survey

FICO

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52
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Why Retail Banking Needs a Reputation Rehab

PYMNTS

The low score for retail banks is due to factors like star ratings, which equaled 2.8 in the last year, a low number of customer reviews, which affects search result ranking, and a low response rate to online consumer concerns. Retail banks weren’t low-scoring across the board, though.

Retail 103