PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible.

Cards 141

Cards Payments Security Fraud 141

PYMNTS

JUNE 15, 2017

Easier said than done in an age where merchants and firms of all stripes and sizes are inundated with information that flows lightning quick, offering clues and confirmation of good actors and bad. The true value of this information is then diluted.

Fraud 115

Fraud Data Tools Management 115

PYMNTS

APRIL 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca , a subsidiary of Mastercard , and its partnerships with a growing matrix of banks. Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy.

Fraud 167

Fraud Cards Tools Online 167

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? How clear is the guidance we provide prospective customers? hits the Save or Next button).

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

AUGUST 11, 2020

“Fraud prevention solutions need to address the most common types of insurance fraud, like bots that submit illegitimate bulk quotes to open fake policies by using consumer information” that is purchased or stolen, Jay Sarzen, senior analyst, Aite Group, said in the announcement. These “are dream setups for a fraudster,” he added.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

APRIL 28, 2020

The ongoing coronavirus pandemic is disrupting financial services, as consumers pull back on spending, raise cash to deal with emergencies and take to ordering, well, everything online. He cited contactless cards and wearable devices as ways and means for consumers to continue to shift away from cash.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

Accenture

APRIL 23, 2019

As shown in Figure 1, commercial payment product investment has been most prominently related to virtual cards and accounts payable/receivable automation. Virtual cards, the fastest growing segment of commercial cards, appear to be a key avenue providers are exploring to help reduce the prevalence of checks in B2B payments.

Tools 154

Tools Payments Cards Online 154

PYMNTS

JANUARY 18, 2021

There have also been shifts in how customers pay for goods and services, with s ocial distancing policies making contactless transactions essential and pushing consumers toward payment methods such as bank transfers and digital wallets. Such touchless payment options are being used alongside traditional ones like credit cards and checks.

Analytics 319

Analytics Data Risk Management Management 319

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. They also need to leverage a full set of tools to help them quickly and accurately handle customer requests.

Trends 190

Trends Fraud Customer Experience System 190

PYMNTS

JANUARY 13, 2021

Experts predicted that up to $190 billion would be spent online this year, a 35.8 The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

DECEMBER 16, 2020

And then, after the transaction is made, there’s the task of understanding the byzantine codes and data that are tied to online statements. The “language” of the statements may represent a Rosetta Stone of sorts for the 110 million consumers who have pivoted online in the wake of the pandemic. It may come in 10 different boxes.”. “We

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

JANUARY 8, 2019

While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions. In fact, over 5 percent of online retail revenue is now lost to fraud. credit card losses will exceed $12 billion.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

OCTOBER 13, 2020

Shoppers may be quick to take their business elsewhere if these demands are not met, with 66 percent of respondents saying they had at least once given up opening accounts due to poor experiences. Merchants must be on the lookout for a variety of criminal activities, and credit card fraud is an increasingly important one.

Report 174

Report Fraud Tools Security 174

PYMNTS

SEPTEMBER 22, 2020

QSRs that offer mobile order-ahead options as well as convenient online ordering methods are expanding their sales significantly through these digital channels during the pandemic. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. That total is predicted to decline to 44.1

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

DECEMBER 9, 2020

Not only is this important to manage workflows unique to the B2B space like AR, but it’s also vital to ensure business clients receive the same positive customer experience as consumers on the B2C side of operations do. Other value-added tools that layer atop card transactions can combat friction even further.

Innovation 297

Innovation Fintech Cards Payments 297

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Stripe really did come about because we were really appalled by how hard it was to charge for things online.” — John Collison.

Online 98

Online Company Retail Payments 98

PYMNTS

SEPTEMBER 25, 2019

Fidel offers a suite of application programming interfaces (APIs) that allows developers to build capabilities – like rewards, for example – on the payment networks of major credit cards. The company has partnered with Mastercard, Visa and American Express, offering a series of APIs that link a user’s payment card to an app.

Cards 124

Cards Customer Experience Compliance Payments 124

PYMNTS

JANUARY 28, 2020

After choosing a frame, the consumer enters their shipping address and payment information into the app. Keepsake accepts major credit cards or Apple Pay for payment and uses Stripe on the backend. Weiss said the company has enjoyed the benefit of repeat business and word of mouth referrals from customers. Gift Cards.

Mobile 141

Mobile social media United States Cards 141

PYMNTS

FEBRUARY 27, 2018

27) at the Mobile World Congress that Flipkart, the Indian online grocer, is the first merchant in the Asia Pacific region to roll out Mastercard Digital Enablement Services for Merchants. The tokens let merchants offer enhanced security and customer experiences, Mastercard said in the press release.

Security 100

Security Cards Customer Experience Regional 100

PYMNTS

APRIL 3, 2018

To simplify its path to EMV card acceptance, and to reduce PCI compliance scope, Kentucky Fried Chicken (KFC) has migrated its payments system in the U.S. chief information officer. “It Ingenico provides solutions to merchants across all channels — in-store, online and mobile. Ingenico Group has helped KFC U.S.

Groups 101

Groups Payments Kentucky Customer Experience 101

PYMNTS

SEPTEMBER 16, 2019

Possession and inherence bring consumers more heavily into the authentication process because both rely on information that only they have. Possession can refer to the chip inside of a physical debit card, for example, while inherence refers to things that are even more personal — such as fingerprints.

Technology 116

Technology Customer Experience Cards Regulation 116

ZootBlog

JUNE 30, 2016

It’s an even bigger headache for Costco customers who have not received their replacement cards from Citigroup—a customer service misstep that could be bad for business on both sides. We shopped at Costco on the last day American Express cards were active. An option was also given for online support.

Cards 67

Cards Online Branding Retail 67

PYMNTS

SEPTEMBER 21, 2018

They are buying fraud tutorials and data from other criminals online. They are eyeing juicy targets such as gift cards and loyalty programs, both of which are of increasing importance to merchants’ holiday revenues. That’s because merchants face the challenge of “balancing the customer experience with fraud prevention,” Phillips said.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

NOVEMBER 2, 2020

And while most predictions are at best informed speculation, certain aspects of life have undeniably kept their appointment with destiny as a result of this pandemic. As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online.

Study 205

Study Cards Payments Innovation 205

PYMNTS

AUGUST 10, 2020

Consumers have come to expect personalization in their shopping experiences, whether using online marketplaces such as Amazon and Etsy or mobile apps such as Gilt or Poshmark. Product recommendations, informed by purchase histories and preferred payment methods, are becoming a standard aspect of digital checkout experiences.

User Experience 242

User Experience Payments New York City Tools 242

PYMNTS

MARCH 20, 2020

In today’s top news, Bank of America will offer mortgage, credit card and other loan deferments to customers impacted by the coronavirus, and India is moving to tighten controls on Big Tech companies by requiring them to turn over data. BoA Mortgage Customers Struggling Due to Pandemic Can Defer Payments.

Data 140

Data Payments America Fraud 140

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 125

Customer Experience Fintech Regional Cards 125

PYMNTS

DECEMBER 11, 2020

The Customer Experience. Today, many accountants continue to rely on outdated processes to create lackluster invoices for their customers. Yet because the AR process can have such a profound impact on the customer experience, there is opportunity for technology to go further.

Customer Experience 223

Customer Experience Payments Industry Trends 223

Accenture

MAY 22, 2019

Large corporations and small- and medium-sized businesses are being more explicit with banks demanding more capabilities, more information and ease of access when it comes to payments. For example, Stripe offers online payment processing for e-commerce businesses of all sizes through a suite of payment APIs.

Payments 150

Payments Customer Experience Survey Management 150

South State Correspondent

JULY 18, 2024

More Electronic Payments According to a 2020 report by McKinsey, digital payments could generate $210 billion in annual revenue for banks by 2025 and increase customer satisfaction and loyalty. They can be done online, through mobile apps, or at the point of sale.

Fraud 195

Fraud Payments social media Operations 195

PYMNTS

JUNE 15, 2016

WebSphere Commerce currently powers over 12,000 store fronts for online retailers globally and provides omnichannel shopping experiences. This option will start sometime in the fall and will enable all IBM clients to offer Apple Pay as a payment option to their online customers.

Apple 100

Apple Payments Customer Experience Online 100

PYMNTS

OCTOBER 24, 2018

It’s the trade-off between financial institutions (FIs) easing the consumer’s journey across banking and transactions done online, and the need to prevent fraud during new customer onboarding. The models then return scores to the Socure/Alloy FI customers. Call it the existential crisis of digital identity (ID) verification.

Fraud 138

Fraud Training Data Customer Experience 138

PYMNTS

AUGUST 8, 2020

Consumers have come to expect personalization in their shopping experiences, whether using online marketplaces such as Amazon and Etsy or mobile apps such as Gilt or Poshmark. Product recommendations, informed by purchase histories and preferred pay- ment methods, are becoming a standard aspect of digital checkout experiences.

User Experience 187

User Experience Payments New York City Tools 187

PYMNTS

JUNE 17, 2019

In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment. Commerce is done across brick-and-mortar and online conduits, with plastic cards and in-app payments.

Retail 138

Retail Payments Metro Software 138