GonzoBanker’s Post-Pandemic Customer Care Playbook
Gonzobanker
JUNE 25, 2021
So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. FI’s need to inventory and re-align operational activities not in direct support of the primary objective of service delivery.
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