Gonzobanker

APRIL 11, 2023

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest.

Digital Banking 139

Digital Banking social media System Customer Experience 139

PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. In addition, Monese adopted Thought Machine’s cloud banking platform. RootAnt Finishes Seed Round With $1.46M.

Innovation 301

Innovation Technology Fintech Payments 301

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey?

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 166

Customer Experience Payments User Experience Innovation 166

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 158

Customer Experience Payments User Experience Innovation 158

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Digital Lift-and-Shift Is Not a Digital Banking Strategy.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

Celent Banking

FEBRUARY 1, 2017

Dan Latimore and Zil Bareisis led off with two great pieces on the evolution of the Model Bank Awards. Customer experience initiatives are typically the most numerous. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Gonzobanker

JANUARY 4, 2023

Back in the day, when I was the CIO of a bank, we had a Technology Plan. It was a single document that had every aspect of the bank’s technology goals for the year – hardware, software, vendors, projects (all led by information technology, or IT, by the way) – the entire bank IT budget. digital banking).

Technology 78

Technology System Software Groups 78

PYMNTS

JUNE 10, 2020

In one of the signs of where we are and where we are headed in the warp-speed transformation of digital banking, consider the internet meme that poses a multiple-choice question and series of answers. Who led the digital transformation of your company? A) CEO B) CFO C) COVID-19.”.

Digital Banking 145

Digital Banking Mobile Security Examples 145

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced.

Digital Banking 179

Digital Banking Payments Software Fintech 179

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. what, when and how’ of the benefit), that customer values in the experience-based economy.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. And those consumers desire digital experiences that are personalized and meaningful.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Make customers feel safe.

Digital Banking 52

Digital Banking System Data Customer Experience 52

PYMNTS

OCTOBER 7, 2016

Technology has brought transparency and speed to financial interactions, including those between banks and their customers. But must everything be at arm’s length, a technology-enabled hit-and-run where banking is ruled by apps and apps alone?

Digital Banking 193

Digital Banking social media Technology User Experience 193

Accenture

APRIL 4, 2017

Storm clouds are gathering over the banking industry in the form of a fragmenting value chain, rapid migration to digital channels, encroaching financial technology firms, and open banking regulations. As human interactions become rarer in banking, the importance of each one going well increases.

Technology 202

Technology Trends Survey Customer Experience 202

NCR

MAY 2, 2017

As fintechs and the UK’s ‘challenger banks’ have experienced accelerating growth over recent years, one of the notable trends we’ve seen in the financial services industry is personalization. As a purely digital provider, Atom faced the challenge of delivering this personalized experience entirely through an app.

Customer Experience 75

Customer Experience Industry Operations Technology 75

The Financial Brand

JANUARY 18, 2023

This article Digital Banking Readiness is Top Priority in 2023 appeared first on The Financial Brand. Enhancing customer experiences via development of AI, blockchain, and cloud computing are key parts of digital banking improvement.

Digital Banking 43

Digital Banking Customer Experience blockchain Branding 43

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Make customers feel safe.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

Perficient

DECEMBER 2, 2020

“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Don’t Wreck Your Customer Relationships. A lack of technology? Is it cost?

Data 294

Data Customer Experience Case Study Branding 294

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 108

Customer Experience Community Knowledge Base Tools 108

PYMNTS

OCTOBER 11, 2018

Europe’s largest banks have landed in the hot seat, thanks to a recent Fortytwo Data report that found 90 percent had been sanctioned for money laundering activities. Now, a new report is shining a spotlight on European banks’ lackluster performance in another area: small business (SMB) services.

Digital Banking 172

Digital Banking Survey Online Report 172

PYMNTS

FEBRUARY 1, 2019

Balkin explained how AI and ML solutions are taking the fight against fraud to every level of a bank — from the risk analysis experts on the FI’s end to tellers on the front end — and how these solutions are made more effective when humans confirm and clarify the returned insights. . Balkin said.

System 123

System Digital Banking Fraud Customer Experience 123

PYMNTS

AUGUST 16, 2018

Banks of all sizes are now looking to reduce the risks they face when doing business, increasingly turning to new and emerging technologies like artificial intelligence (AI) and machine learning (ML) to reduce risk and combat fraudsters. That’s not to say that AI can’t change how banks secure transactions and reduce risk, though.

Digital Banking 101

Digital Banking Fraud Data Tools 101

Bank Innovation

APRIL 16, 2020

As Moven begins shutting down its consumer-facing businesses, the digital banking platform is funneling its customers to Varo Money.? Moven has been a pioneer in the digital banking space and a longtime inspiration.

Digital Banking 259

Digital Banking Technology Customer Experience Innovation Strategies 259

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . get the state of challenger banks report. Below, we dive into how the Covid-19 pandemic has accelerated the shift to digital banking among these populations. Source: PwC.

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

SEPTEMBER 16, 2020

“In the digital banking world, the customer expects a ‘customer-centric’ experience across channels,” Caldeira told PYMNTS. From their point of view, they want to be able to access their banking information and services anywhere and anytime.”.

Digital Banking 294

Digital Banking Software System Meeting 294

PYMNTS

MAY 21, 2016

That, as it turns out, was the good old days of voice technology assistance. Today the incorporation of voice technology into daily activities runs the gamut, from taking music requests on-demand to ordering from Amazon to typing your texts for you. to roll out a voice technology offering. The response thus far? Phenomenal.

Technology 115

Technology Trends Maine Digital Banking 115

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

Accenture

JUNE 17, 2019

For banks to take full advantage of the opportunities brought by Open Banking—from monetizing data to banking-as-a-platform—to grow their business, they will need to embrace and infuse Open Banking technologies into their operations. Read the report.

Customer Experience 181

Customer Experience Operations System Software 181

Perficient

MAY 28, 2020

While it’s true that 5G has the potential to profoundly change the banking industry and be a more significant transformation for mobile technology than earlier generations, it’s also true that potential use cases, from connected payments to augmented reality, are unlikely to take place immediately. Dust Off Those Old App Ideas.

Mobile 340

Mobile Customer Experience Tools Data 340

PYMNTS

MAY 27, 2020

CU branches across the United States have temporarily closed to help slow the spread of contagion, forcing CUs to find new ways to engage with their members via connected technologies, from mobile devices to laptops and especially ATMs. How Balancing Members’ Needs Improves End-To-End ATM Experiences. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

Bobsguide

JUNE 3, 2022

This ATMIA award recognises new technology breakthroughs that solve major ATM industry challenges such as improving ATM security or enhancing the customer experience of digital self-service banking. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry.

ATM 148

ATM Innovation Florida Software 148

NCR

MARCH 12, 2018

Some of the most significant recent trends in financial services – such as the ongoing growth of the mobile channel and the expansion of the fintech market – have demonstrated that the evolution of the industry is being driven by technology. What is predictive analytics? Image: chombosan via iStock.

Analytics 75

Analytics Digital Banking Analysis Branding 75