PYMNTS

OCTOBER 24, 2018

When it comes to deploying corporate resources in the battle against online fraud and account takeovers (ATOs), all too often, guiding principles fail to spot what’s really happening to a business in real time. The rule of thumb here is that after committing account takeover fraud, those fraudsters lie in wait before using the stolen account.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

Perficient

FEBRUARY 28, 2024

Better Pinpoint Your Risk(s): Predictive analytics to better target risks, artificial intelligence to identify fraud, and intelligent automation to improve operational efficiency are at the heart of insurance digital transformation moving forward. LEARN MORE: How Can Regional Insurance Carriers Harness the Power of AI?

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

FICO

NOVEMBER 16, 2022

Enterprise Fraud Solution Buyers Want More Agility, More Data. Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. We asked about priorities, plans and requirements for enterprise fraud prevention and detection solutions , and the results are fascinating.

Fraud 52

Fraud Data Survey Regional 52

FICO

MAY 27, 2021

Decisioning platforms operate with the same logic. Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

MARCH 20, 2020

Fraud attacks’ frequency and complexity will likely continue to rise despite merchants’ best efforts to prevent them. The Latest Fraud Decisioning Developments. Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report.

Industry 225

Industry Fraud social media Security 225

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. Which market trends matter – both in business and technology? Let’s take a look at some of the market trends that may resonate and be top of mind or perhaps a challenge. But which innovation?

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

FICO

APRIL 5, 2022

Itaú Unibanco, the largest private sector financial institution in Latin America, has migrated its fraud management and customer communication to the cloud, helping it to avoid over USD$20M a month in fraud losses. Fraud attacks across the Brazil market increased about 70 to 80 percent over the lockdown months,” said Okamoto.

Fraud 52

Fraud Management Risk Management Customer Experience 52

PYMNTS

SEPTEMBER 23, 2020

The upward trend is not going away, however, and the number of U.S. Those include an anticipated wave of chargebacks from friendly fraud, and more serious cybercrime intrusions that also come with the sudden expansion of digital commerce. percent to 45.6 million in 2020 as consumers continue to heavily rely on these services.

Mobile 245

Mobile New York City Fraud New York 245

PYMNTS

APRIL 26, 2017

While the fraud-fighting technology available six years ago didn’t stand a chance of protecting HiGear, the current car-sharing market , which is projected to be worth $16.5 billion by 2024, continues to experience similar fraud attacks. As machine learning has evolved over the years, so has the level and type of fraud.

Fraud 121

Fraud San Francisco Retail Branding 121

PYMNTS

DECEMBER 21, 2020

These growing revenue streams carry their own risks, however, not the least of which is their propensity to be targeted by fraud.”. Fraud is of course a problem in the MOA ecosystem, and the latest Mobile Order-Ahead Tracker® contains prescriptive ideas for dealing with bad actors while serving good food. Fighting Emerging Schemes.

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

FICO

MAY 19, 2020

History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. So, I thought I would outline my top 5 fraud manager considerations during COVID-19. Examples include fake emails from CDC, WHO, and FEMA.

Fraud 52

Fraud Management Handbook Cards 52

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

DECEMBER 16, 2020

Clarity would also help issuers and merchants avoid the hundreds of millions of dollars in chargebacks that add to friction in commerce (and additional operating costs, of course). All said that clearing up the jargon and guesswork — while pinpointing real fraud — can go a long way toward improving digital commerce itself.

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

JANUARY 8, 2019

While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions. In fact, over 5 percent of online retail revenue is now lost to fraud. Around The Digital Fraud World.

Fraud 166

Fraud Retail Security Branding 166

FICO

JULY 13, 2020

But for criminals, working individually or in fraud rings, these vehicles (or any vehicle, for that matter), present an attractive opportunity: finance the vehicle, sell it illicitly, and pocket the cash. An estimated 10% to 15% of auto finance companies’ bad debt book actually classifiable as first-party fraud.

Fraud 52

Fraud Analysis United States Risk Management 52

PYMNTS

NOVEMBER 30, 2020

That little trend is now a serious matter, with one in five Americans losing a package to theft since the pandemic started to the tune of an average of $106 per consumer. Kount ’s Chief Customer Experience Officer Rich Stuppy told Karen Webster that porch piracy is one of the easier crimes to commit.

Fraud 204

Fraud Policies Data Retail 204

South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. It’s a whirlwind of education, deal-making, eating, and hugging.

Conference 221

Conference Las Vegas Fraud Data 221

PYMNTS

JANUARY 13, 2020

During the session, Karen Webster talked with Amyn Dhala, vice president, global product management, AI Express, Mastercard, about what it will take to get AI into more financial institutions (FIs) and other operations in the coming years. PYMNTS/Brighterion research has documented the challenge ahead. Take just a few data points: 63.6

Fraud 207

Fraud Customer Experience Data Technology 207

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

APRIL 28, 2020

“They’re responding to what’s going on in their environments,” noted Salzer, “whether it may be the particular statistics for hospitalizations and COVID-19-related deaths or governmental orders that may apply to their branches and operation centers.”.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

FICO

JANUARY 23, 2019

FICO recently hosted 60 banking fraud professionals from 33 organizations and 8 countries at its Asia Pacific Fraud Forum. Attendees were keenly interested in how artificial intelligence and machine learning continues to be a key technology in the fight against fraud and financial crime. Banking Fraud - The Need for Speed.

Fraud 40

Fraud Analytics Compliance Data 40

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Data Analysis 370

Insights on Business

APRIL 2, 2019

Customers increasingly demand new payment options like real-time payments and P2P payments, underpinned by security and trust. The costs of running payments operations, complying with a myriad of regulations and enforcing payments standards are increasing. Applying technologies to modernize payments.

Payments 125

Payments New York City Fraud New York 125

Abrigo

FEBRUARY 3, 2020

Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S. The trend away from on-premise technology. Fraud Prevention. Fraud Prevention. Fraud Prevention. Technology spending priorities. Asset/Liability. Learn More.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

MAY 20, 2020

Unemployment, emergency medical bills and falling victim to fraud are just a few reasons why consumers may shift their financial priorities.”. Customers Call the Tune. Subscription “pause” options are proving popular with consumers who still want the service, but need some time.

Fraud 205

Fraud New York Video Customer Experience 205

PYMNTS

DECEMBER 12, 2019

While dealing with fraud has always been a cost of doing business for merchants, the digital age has changed the game in terms of fighting off fraudsters. While some have speculated that fear of fraud is keeping some merchants out of the game, Stuppy noted that this wasn’t as big of a concern as some might think.

Security 132

Security Fraud Cards Data 132

PYMNTS

SEPTEMBER 8, 2020

The result is a slew of unstructured data coming in from a variety of sources; financial service providers must try to make sense of it in order to maintain regulatory compliance and mitigate the risk of fraud. A Better Business Customer Experience. Middesk aims to help these firms streamline and digitize this process.

Fintech 198

Fintech Compliance Fraud social media 198

PYMNTS

DECEMBER 26, 2019

Red Hat, which launched in 1993, specializes in Linux operating systems — an alternative to Microsoft’s proprietary software. Indeed, Red Hat has been working with KAL ATM Software , which leverages a process known as virtualization, using technology to uncouple hardware from the ATM’s operating environment.

Software 132

Software Payments ATM Course 132

Insights on Business

OCTOBER 16, 2018

The IBM team will present on a variety of topics ranging from AI to the future of payments to the current trends in financial services. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers and merchants demand real-time payment services.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

FICO

JUNE 21, 2023

Home Blog Feed test See Customers Clearer with Hyper-Personalization at Scale Are you seeing the people behind the data? In fact, Forrester’s 2023 US Banking Customer Experience Index Rankings report found that emotional connection is a bigger driver of customer satisfaction and loyalty than ease or effectiveness.

Customer Experience 52

Customer Experience Analytics Data Technology 52

FICO

JANUARY 19, 2021

As COVID-19 has spread, concerns about fraud have increased. fraud managers , their biggest concern in 2020 was synthetic identity fraud - 52% reported that this was their biggest issue in identity fraud control. When the balance is right customers gain easy access to their accounts when and where they want it.

Fraud 52

Fraud Customer Experience Security Data 52

PYMNTS

MAY 27, 2020

CUs are also faced with the challenge of how to adjust their operations to match new legal regulatory requirements, such as those stipulated in the CARES Act, and the Credit Union National Association (CUNA) hopes to help. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

APRIL 2, 2020

Now, with disintermediation as the prevailing trend in finance, debit rails are on the radar again to look at what else they can do, and for whom. Signature debit is often more prone to fraud because signatures are relatively easy to fake and rarely subjected to scrutiny. percent of the transaction value, for example.

Cards 130

Cards Comparison Fraud Retail 130

PYMNTS

SEPTEMBER 7, 2017

There’s interaction with marketing and customer service teams, an eagle eye on data fraud — oh, and no small amount of effort devoted to innovation. On new solutions, I spend time in fundamental research analyzing new market trends, topics and use cases and exploring how to develop innovative technologies to expand into those areas.

Analytics 116

Analytics Fraud Innovation Industry 116

Abrigo

MAY 5, 2022

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

Community 195

Community Lending Maine Resources 195