PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.”

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

DECEMBER 14, 2016

Under the new deal, Shift Technologies will feature and sell used vehicles from Hertz’s rental inventory, giving Hertz access to an additional retail sales channel. Shift Technologies is reportedly looking to use the deal as a means to expand its offerings beyond its current market in San Fransisco and Los Angeles.

Los Angeles 100

Los Angeles Technology San Francisco Customer Experience 100

PYMNTS

MAY 13, 2016

With traditional brick-and-mortar retail facing big problems , some chains are addressing them with small solutions. Is this a viable answer to the beating that Sears’ bottom line (and that of many other one-time stalwarts of brick-and-mortar retail) have been taking in recent years? Specifically, with small(er) stores.

Retail 100

Retail San Diego Los Angeles Colorado 100

PYMNTS

AUGUST 10, 2020

And several of them are affecting the retail industry. And judging from the continuing proliferation of videos on social media, the ability for retailers to enforce even the minimum safety standards of mask-wearing is risky business for employees. That line of thinking also leads to the counter-currents of retailing.

New York City 148

New York City Los Angeles Retail San Francisco 148

South State Correspondent

MAY 1, 2024

NuBank has generated unprecedented customer growth on the back of their marketing, customer experience and new product design strategy. Step 5: Create Experiences While most banks worry about their branch layout to optimize traffic flow, Gentle Monster took a whole different approach and optimized their branches for attention.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

JANUARY 15, 2021

Such errors can cost companies hundreds of thousands of dollars annually, and large retailers report that annual charges can run into the millions if carriers must fix addresses to complete deliveries.”. Companies are using it more for logistical planning to fine-tune nettlesome “last mile” delivery snags for better customer experiences.

Data 139

Data Los Angeles Study Fraud 139

PYMNTS

MAY 9, 2018

Amazon said in the press release that Amazon Experience Centers feature the latest products and experiences created by Amazon experts, who are employees specifically trained on the latest technology. The eCommerce retailer said customers have rated Amazon’s experts at 4.9 out of 5 stars. with more to follow.

Los Angeles 100

Los Angeles San Francisco Miami Dallas 100

PYMNTS

JULY 18, 2018

“Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.

Los Angeles 100

Los Angeles Seattle Texas Washington 100

PYMNTS

APRIL 29, 2016

Will Whole Foods’ new concept, 365 by Whole Foods Market — which promises to offer cut-priced organic goods, an improved customer experience and the ability to “hang out” in the new stores — force consumers to find a new reason to resent the grocery giant? Among the innovations is store layout.

Los Angeles 100

Los Angeles Innovation Retail Branding 100

PYMNTS

NOVEMBER 8, 2017

After running a three-store pilot approximately one year ago, home improvement and appliance chain Lowe’s has announced news it will partner with software-powered electronics retailer b8ta to launch its “Smart Home powered by b8ta” connected-home shopping experience. Smart Home powered by b8ta is available in select major U.S.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

OCTOBER 16, 2018

The Customer Experience. At the same time, the app differs from other online retailers in that it doesn’t have unlimited space to list products. Some retailers may put a product on their site even if just 2 percent of shoppers would be remotely interested in a product and one person buys it, Sacks said.

Branding 169

Branding Online Las Vegas Los Angeles 169

PYMNTS

OCTOBER 25, 2017

The October edition of the PYMNTS Unattended Retail Tracker™ highlights how the latest developments in unattended retail technology are disrupting the ways in which consumers use public transportation, shop for vehicles, pay for fast food and more. All the customer has to do to place their order is smile at the camera.

Los Angeles 119

Los Angeles Florida New York City Retail 119

PYMNTS

JUNE 21, 2018

The old model of opening a retail store with merchandise as a main focus of the space may not appeal to today’s consumers – millennials in particular. This generation values experiences, not just tangible goods. Cities such as Plano hold promise for retail, for example, as they are fast-growing locations with many employers.

Millennials 109

Millennials Fort Worth Los Angeles San Francisco 109

PYMNTS

FEBRUARY 8, 2019

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. Fashion retailer Charlotte Russe , which has over 500 stores in the U.S.,

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

PYMNTS

JANUARY 15, 2019

In 2005, Amazon forever set the stage for new expectations of how much eCommerce deliveries will cost and when items will arrive when the retailer rolled out its Prime membership program, which gave customers two-day shipping regardless of order size.

Los Angeles 129

Los Angeles America Denver Retail 129

PYMNTS

MARCH 12, 2019

“It’s proven to be a lot harder to stitch together what people are doing online, and marrying that to their in-store experience, but I am optimistic that we have hit a breakthrough moment.”. As he explained, merchants attempt to steer customers to online and offline shopping, perhaps even leveraging both conduits in the same transaction.

Los Angeles 183

Los Angeles Online Data Retail 183

PYMNTS

NOVEMBER 13, 2017

At peak hours, a b8ta expert will be on-site to answer questions, but customers are also free to explore the products on their own. We’re not a tech store,” said Ruth Crowley, Lowe’s VP of Customer Experience Design. We want to help them love where they live.”. Smart Home Powered by b8ta” is available in select major U.S.

Los Angeles 112

Los Angeles San Francisco Raleigh New York City 112

PYMNTS

AUGUST 17, 2018

. “We’re bringing all of our digital and physical assets together in a seamless ecosystem,” he said, adding that the merchant is focused on supply chain investment, a “critical enabler of the customer experience.” Digital will not do all the lifting in gaining and retaining customers in the months to come.

Los Angeles 100

Los Angeles Online Marketing Strategies California 100

PYMNTS

JULY 18, 2018

Directly out of the gate customers began requesting customization options that went beyond our initial offerings. It was clear there was a big demand for a brand that could deliver a better sofa and customization experience. “Shopping for a sofa is an important, and often emotional experience.

Los Angeles 100

Los Angeles San Francisco Branding Austin 100

CB Insights

JANUARY 24, 2018

With household retail names like Radio Shack and Toy “R” Us seeing a spate of bankruptcies and closures over the past few years, it seems the long-predicted “retail apocalypse” has arrived. Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.”

Retail 65

Retail Online US Technology 65

PYMNTS

OCTOBER 20, 2017

Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends. Pacifica Hotels — Santa Barbara & Los Angeles.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

SEPTEMBER 14, 2018

The world’s largest retailer announced it has acquired the crowdsourced, on-demand delivery marketplace Cornershop for $225 million. The business currently offers on-demand delivery from supermarkets, pharmacies and specialty food retailers in Mexico and Chile, which will continue following the deal’s close, Walmart says.

Metro 122

Metro New York City Nashville Oklahoma 122

PYMNTS

FEBRUARY 23, 2017

Tom Patterson, founder and CEO of Tommy John , shared with PYMNTS how the men’s underwear company is disrupting the industry not only with its products, but also with its approach to marketing and delivering personalized customer experiences. PYMNTS: How did Tommy John get started?

Branding 109

Branding San Diego Los Angeles Online 109

PYMNTS

NOVEMBER 16, 2018

The retailer also reported revenues of $3.65 Overall, the retailer reported total sales growth of 3 percent and a comparable sales increase of 2.3 At the same time, the retailer recently celebrated the 20 th anniversary of Nordstrom.com. billion compared to estimates of $3.69 We sincerely apologize to these cardholders.”.

Los Angeles 116

Los Angeles United States Retail Cards 116

PYMNTS

DECEMBER 4, 2019

A Nordstrom partnership should help Glossier reach more shoppers who don’t reside close to its Los Angeles and New York stores, per the report. The department store retailer has also reportedly worked with Allbirds, Everlane and Away.

Los Angeles 131

Los Angeles New York Miami Austin 131

PYMNTS

APRIL 15, 2020

In order to grow its delivery track record and customer satisfaction scores, the company introduced an in-house delivery program, the Article Delivery Team (ADT), to serve customers in Los Angeles, New York, Seattle, Vancouver and, most recently, Toronto. Wrong size or color? The ADT took the piece back.

Marketing 141

Marketing Los Angeles Branding Customer Experience 141

PYMNTS

AUGUST 23, 2019

In addition to improving the overall customer experience, this has also resulted in a 10.5 Angel Stadium of Anaheim, home of the Los Angeles Angels, is one of them, encouraging consumers to purchase tickets through Major League Baseball’s Ballpark app. percent increase in revenue since the rollout.

Los Angeles 198

Los Angeles Mobile Jacksonville Tampa 198

CB Insights

JULY 24, 2018

The most potent symbol of the ascendance of e-commerce and downfall of physical retail is, of course, Amazon. 15-Min Flash briefing: Can AI Save Physical retail? Learn how Walmart, Amazon, Sephora, Zara, and other retailers are using AI to reinvent the brick-and-mortar store. Why physical retail still matters. to $355.9B

Retail 49

Retail Online Branding New York 49

CB Insights

JULY 19, 2017

Retail/Consumer Goods. Their goal is to find ideas that “enhance or refine an existing AT&T product or customer experience.” Retail/Consumer Goods. Sears’ iR Labs (short for “integrated retail”) center was created to find ways to deliver modern shoppers the multi-channel shopping experience they demand.

Innovation 74

Innovation San Francisco Technology Georgia 74

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Los Angeles-based global company. “We

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

APRIL 3, 2018

Retail is under pressure to crack the AI code. After all, corporations in every industry are scrambling to adapt and integrate artificial intelligence into their products — and retail is no exception. 15-Min Flash briefing: Can AI Save Physical retail? Using CB Insights data, we dug into the changing retail landscape.

Retail 78

Retail Online Branding Strategy 78

Gonzobanker

DECEMBER 19, 2016

Best Free Market Research a Retail Banker Will Ever Get. And, not to detract from what is seriously good chest-puffing, but why is this all good for customers? A Shout Out for a Gutsy Call – Scott Reckard, a reporter for the Los Angeles Times, who first wrote about Wells Fargo’s branch pressure tactics in 2013.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Best Free Market Research a Retail Banker Will Ever Get. And, not to detract from what is seriously good chest-puffing, but why is this all good for customers? A Shout Out for a Gutsy Call – Scott Reckard, a reporter for the Los Angeles Times, who first wrote about Wells Fargo’s branch pressure tactics in 2013.

Utah 60

Utah System Community Marketing 60

CB Insights

DECEMBER 14, 2017

They’ve used that infrastructure to grow fast and connect directly to their customers. New Frontiers in Retail Tech. Download this research briefing to see how corporates and startups are shaping the future of retail with tech. They don’t need to rely on traditional retail stores for exposure.

Video 78

Video Branding Company Strategy 78