Perficient

JANUARY 19, 2021

Much has changed in the world of commerce this year due to the COVID-19 pandemic, and retailers have had to adapt quickly to circumstances and shift their business models to thrive, especially with their return processes. Less mature retailers that do not automate returns often take more time to process. How Brands are Adapting.

Retail 309

Retail Examples Branding Cards 309

Abrigo

FEBRUARY 13, 2020

However, proximity to branches is becoming less and less important to customers and members. Technology has enabled banks and credit unions of all sizes to create highly targeted, personalized digital experience to put customers at the center of their strategy, regardless of where they’re located. Learn more. Learn More.

Community 273

Community Lending Management Innovation 273

PYMNTS

OCTOBER 20, 2017

ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.

ATM 101

ATM Operations Customer Experience Security 101

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. They see partnering as very much a chance to ‘bolt in’ a better customer experience to their legacy back end in a time frame that can allow them to stay competitive.”. Register here.

Strategy 104

Strategy Fintech Study Customer Experience 104

Perficient

SEPTEMBER 29, 2020

In this webinar, Eric Enge (Principal, Digital Marketing at Perficient) and Jim Hertzfeld (Chief Strategist, Digital at Perficient) discuss: How marketers have already adapted and where they see the most opportunity moving forward. Ways to identify and meet changing customer expectations, wants, and needs. Missed the webinar?

Marketing 294

Marketing Branding Data Industry 294

Cisco

SEPTEMBER 6, 2019

Retail banks are taking artificial intelligence and machine-learning technologies and running with them. Armed with these tools, they’re adding speed and ease to banking and completely transforming the customer experience. Yet new technology is impacting banks’ workforces just as much as it’s impacting their customers.

Training 76

Training Customer Experience Retail Security 76

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

JUNE 8, 2016

Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. Senior Director of Product Marketing for Advanced Authentication and Payment Security Solutions, CA Technologies. Solution Strategist, Payment Security Division, CA Technologies. Hannah Preston. Karen Webster.

CA 100

CA Payments Security Customer Experience 100

Accenture

SEPTEMBER 13, 2019

Digital technologies have conditioned us to crave immediacy. Consumer demand, technology advances, government mandates, central banks and private organizations are driving activity in instant payments globally. We get packages delivered in an hour. We binge watch entire seasons of our favorite shows in a few sittings. 5 [link].

United States 154

United States Payments US Survey 154

Cisco

MAY 25, 2021

According to Jeff Michaud, IMI Mobile VP Client Strategy, customer expectations have shifted: Shift from business-owned channels to consumer-preferred -> Only 12% of millennials cite telephone as their favorite communication channel.

Strategy 71

Strategy Mobile Study System 71

Cisco

APRIL 2, 2018

The study surveyed 1,503 providers and conducted in-depth interviews with senior executives from 42 financial institutions, consultancies and technology firms to determine levels of digital maturity. This research shows that the customer no longer compares the financial services provider to their peers, but against Amazon and Google.

social media 48

social media Tools Industry Retail 48

PYMNTS

MAY 22, 2017

Omnichannel/omnicommerce can refer to any number of individual practices: BOPIS (buy online, pick up in-store), curbside pick-up, BORIS (buy online, return in-store), scanning barcodes for price comparisons — that all amount to describing one major change in how retail and the customer journey works, according to Webster.

Online 111

Online Mobile Security Retail 111

Perficient

JANUARY 5, 2021

Digitalization of online shopping experiences is at the greatest it has ever been, especially the emphasis on creating a safe and exceptional space for customers to shop. I recently participated in IBM’s live webinar series, LinkedIn LIVE, to talk about what we have learned from Cyber Week, which includes Black Friday and Cyber Monday.

Online 508

Online Retail Trends Technology 508

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. Developments in technology have made it possible for people to use ATMs without physically entering their card into the machine. A developing technology.

ATM 40

ATM Cards Examples Technology 40

Gonzobanker

NOVEMBER 5, 2018

What kind of individual is needed to create a differentiated customer experience? People who like to make things easy for customers. But also look for those eager to be advocates and those who love leading a customer through the journey. And it’s not just finding a person with technology swag and paying them more.

Payments 103

Payments Cards Apple Tools 103

South State Correspondent

MAY 18, 2022

At 19%, community banks ranked only above credit unions in delivering customers that were “extremely satisfied with the outcome of their problems and a whopping 35% that were “not satisfied.”. Why Customer Problem Resolution Matters. Solving problems is central to customer service. Putting This into Practice.

social media 195

social media Training Customer Experience Community Bank 195

Abrigo

MAY 8, 2024

You might also like this webinar, "The check's in the mail: Understanding and preventing check fraud." WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial.

Examples 221

Examples Fraud Resources Risk Management 221

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success. Optimize Technology.

Lending 221

Lending Technology Survey Examples 221

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

PYMNTS

NOVEMBER 14, 2016

They’ll share their insights on the innovative ways in which technology solutions are now being designed for merchants to deliver a true omnichannel experience to their customers. – Driving towards a universal customer experience to offer the same services in a physical and digital environment.

Trends 100

Trends Innovation Strategy California 100

FICO

JANUARY 19, 2018

A textbook example of this would be Amazon and eBay disrupting the retail sector. Through their own innovations and an overall advancement in technology, online retailers attracted customers away from legacy retailers with a wide variety of choices, low prices, and high convenience.

Analytics 45

Analytics Millennials Retail Data 45

PYMNTS

DECEMBER 21, 2016

Merchants today are clearly looking at omnichannel as a way to not only boost sales but improve the customer experience but, with that, comes a certain level of complexity,” Gass explained. But no matter how big or small a retailer is, the implementation of omnichannel always seems to be much easier said than done.

Mobile 100

Mobile Retail social media Payments 100