Remove Customer Experience Remove Risk Management Remove social media Remove Technology
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Crowe: Risk Management With RegTech As Strategy

PYMNTS

Marry tech and talent, then risk management can pay dividends, notes an upcoming PYMNTS webinar. However, for many financial services firms, RegTech’s (Regulatory Technology) potential is limited by any number of causes. Among those factors: the cultural hallmarks of the organizations adopting such technologies.

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Controlling the Narrative: How Financial Services Institutions Can Stay Ahead of Reputational Risk

Perficient

Defining Reputational Risk for Financial Services Institutions Reputational risk occurs when an institution’s action or lack thereof gives its stakeholders or employees a negative perception. Reputational risk is convoluted. However, these reputational risk management (RRM) frameworks are still widely underdeveloped.

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3 Tips to Head Off a Digital Banking Conversion Nightmare

Gonzobanker

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest. Run these experiments.

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Financial services at IBM Think 2019

Insights on Business

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.”

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Can Real-Time Data Streamline Customer Acquisitions?

PYMNTS

So how can companies strike the balance between ensuring customer acquisition processes are not just efficient, but also frictionless and secure? GIACT Systems’ co-founder and Chief Technology Officer Merlin Bise says the use of smart data in real-time is key to overcoming the onboarding stumbling blocks many companies are facing. “In

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Why You Need Bank Product Management

South State Correspondent

While a product like a certificate of deposit might only have a part-time product manager, a product like treasury management will likely have many. Risk Management: Part and parcel with profitability, the job of the bank product manager is to manage risk.