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5+ Areas Financial Institutions Must Focus on in the Current and Post-COVID-19 Era

Perficient

Digital Banking : Demand for digital banking has accelerated over the last 6+ months and should be a top priority for financial institutions. COVID-19 has changed both customer behavior and expectations, leaving them no choice but to use digital and contactless for their financial interactions.

Video 520
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In Brazil, Banking Customers Turn To Debit, Digital Banking

PYMNTS

These shifts have made digital banking and debit transactions more important than ever. Indian FI Paytm launched virtual and contactless plastic debit cards to help customers circumvent using cash or having to hand over physical cards to retailers. Pandemic Puts Digital Banking in the Spotlight.

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The growing interest in digital banks

Insights on Business

As a result, many new, all-digital financial services firms, unencumbered by older, less flexible systems are aggressively pursuing customers by addressing their needs in new and distinct ways. There are interesting characteristics both in the new entrants and in the more established digital banks.

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How financial services can build trust in the digital age

Bobsguide

So how can financial services operators build trust in this digital age? One approach is to ensure technology is being utilised to automate simple tasks, allowing bank staff to take on new more complex responsibilities. In turning remodelling its bank branches, Banca Carige has achieved just that. Customers at the core.

Video 97
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Top Italian Bank Carige rolls out first of its fully digital branches with Auriga

Bobsguide

The new Banca Carige smart branches operate in parallel with the traditional network and utilise greater automation and innovative digital banking capabilities enabled by Auriga’s #NextGenBranch solutions. It also enables Banca Carige to optimize highly skilled personnel and deploy staff to more valuable activities.

Video 78
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ATMs Are Ahead Of Their Time — Again

PYMNTS

They quickly faded into the décor of banks and street corners, becoming a prosaic feature of everyday life. And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. Solving the Branch Conundrum. Interactive Teller Machines March On.

ATM 165
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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? According to the J.D.