Accenture

NOVEMBER 2, 2021

In my previous post, I started the conversation about the Business of Experience (BX). I encouraged Canadian banks to look beyond the Customer Experience (CX) to not only retain their current customers but also acquire new customers at a time when so many are willing to move banks for more meaningful experiences. Previously, I recommended…. The post Beyond CX: BX delivers exceptional experiences appeared first on Accenture Banking Blog.

Customer Experience 370

Customer Experience 370

Abrigo

NOVEMBER 3, 2021

FinCEN provides guidance on Cyber Fraud What can financial institutions do to prevent and detect cyber fraud? You might also like this blog on FinCEN's AML/CTF priorities on cyber fraud. Read. Takeaway 1 With the rise in work from home, cyber criminals have targeted remote networks and have found them easier to infiltrate. . Takeaway 2 Illicit actors are teaming up to pull off greater and more detailed fraud schemes to go for larger payoffs, including double extortion. .

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Fraud Video Training Bitcoin 195

Independent Banker

OCTOBER 31, 2021

Photo by Robert Severi. Community banks are independent institutions fueled by the needs of their individual communities, so what constitutes innovation will look and feel different for every bank. As the popular saying goes, “Creativity is intelligence having fun”—and the same can be said for innovation. As community banks seek to evolve, we bring together the best elements of wise business strategy and out-of-the-box thinking to invent new solutions for a better customer experience.

Innovation Strategies 186

Innovation Strategies Innovation Strategy Community Bank 186

TheGuardian

NOVEMBER 2, 2021

Financing in lead up to Cop26 largest of all major UK banks, finds campaigners Barclays has financed more in fossil fuel projects than any of the UK’s largest banks in the months leading up to the Cop26 climate talks in Glasgow, according to a report by climate finance campaigners. The bank financed $5.6bn (£4.1bn) for new fossil fuel projects from January 2021 to the eve of the UN climate summit, Market Forces found, despite growing international warnings that any new fossil developments would

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Marketing Report 128

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Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Accenture

NOVEMBER 3, 2021

Sibos 2021, one of the world’s largest financial services conferences, was once again all digital this year. Held from October 11-14, it saw over 19,000 delegates gather to address the biggest emerging issues across the financial ecosystem. The theme this year was “Recharging Global Finance.” In light of the significant changes in payments in recent….

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Conference Payments Innovation 308

Independent Banker

OCTOBER 31, 2021

By Lindsay LaNore, ICBA. When the word brainstorm first came into being, it described a sudden, violent fit. Midway through the 20th century, an American advertising executive used the term to describe a “commando” system for attacking creative problems, and the idea took off. Today, as we start to look ahead at 2022 plans, it’s an ideal time to revisit the concept.

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Resources Tools Groups Meeting 161

ATM Marketplace

NOVEMBER 2, 2021

As mobile and contactless payments expand, consumers expect safe and convenient ways to send and receive money in all types of environments. Payment technology providers aren't missing a beat in addressing this need.

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Meeting Payments Mobile Technology 103

Accenture

NOVEMBER 1, 2021

Middle market banks had two responses when they were inundated with PPP loan applications. Some took an all-hands-on-deck approach to repurpose the workforce to meet the deadlines. Others turned to third parties to stand up processing capacity fast. Either way, what was initially a focus on filling a “right now” need has turned into a…. The post What’s the next opportunity in back-office services for banks?

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Meeting Marketing Operations 222

Abrigo

NOVEMBER 1, 2021

Combating Cyber-Enabled Fraud Requires Communication Increases in cybercrime or cyber-enabled fraud deserve attention from financial institutions, as Abrigo expert Terri Luttrell explains in this video. . You might also like this whitepaper, "The 2021 BSA/AML and Fraud Staff Survey: Top Issues for FinCrime Fighters". DOWNLOAD. . Takeaway 1 BSA and fraud functions have historically been siloed, and IT has been external to compliance.

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Fraud Video Training Compliance 195

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Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

Community Bank

Independent Banker

OCTOBER 31, 2021

Photo by Heather Esposito. Working with a community bank is like being welcomed into the fold, and that’s why we choose our partners with care. Fall is my favorite season for all that it delivers: college football, tailgating, barbecue, changing leaves and crisp air. But when I think about what makes this time of year special, it’s the sense of community it creates.

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Community Bank Community Austin Texas 152

ATM Marketplace

NOVEMBER 2, 2021

After nearly two years of grappling with COVID-19, about the only thing that feels certain is that the world will continue to face uncertainty for the foreseeable future. This 14th edition of the ATM & Self-Service Software Trends report looks at the past year as well as advances that are pushing the ATM into a more future-thinking role.

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ATM Software Trends Report 99

BankUnderground

NOVEMBER 5, 2021

Craig Turnbull. Equity Release Mortgages (ERMs) are different from traditional mortgages. Both mortgages provide an upfront cash lump sum. But traditional mortgages are tied to an immediate home purchase that is repaid over a set period, while equity release mortgages are tied to a share of a future home sale. In this blog post, I examine some of the challenges with valuing equity release mortgages.

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Examples Analysis Policies Comparison 104

Jack Henry

NOVEMBER 1, 2021

One in three consumers (32%) say they will walk away from a brand they love after just one bad experience. 91% of customers who are unhappy will leave a brand without complaining. 89% of consumers have switched to doing business with a competitor following a poor experience.

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Customer Experience Branding 88

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Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

Lending

Independent Banker

OCTOBER 31, 2021

Photo by Anchiy/Getty Images. How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person. By Jen A. Miller. A customer can make the decision to switch to a community bank or open their first bank account any time, any day, including outside business hours.

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Idaho Community Bank Community New Jersey 134

ATM Marketplace

NOVEMBER 5, 2021

The ATM industry has come through a lot of ups and downs over the years, but it continues to tackle every issue head on, as found in the 14th annual ATM and Self-service Software Trends and Analysis report. A webinar sponsored by KAL and hosted by ATM Marketplace analyzed some key findings of the report on Nov. 2.

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ATM Software Report Analysis 99

MerhantsBanks

NOVEMBER 5, 2021

Jennifer Welch and Dave Pierret have been named Co-Chairs for Merchants Bank’s 2021 10 Days of Giving food drive, which runs December 1-10. The effort, which benefits food shelf programs operated by Winona Volunteer Services (WVS), will be celebrating its 33rd year. To date, more than 4 million pounds of food have been collected. Last […].

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Operations Community 98

BankInovation

NOVEMBER 5, 2021

The automation company WorkFusion, which offers a packaged solution to financial institutions and counts the $1.7 trillion Deutsche Bank and the $4.1 billion Carter Bank & Trust among its customers, will focus on shifting its own premise solution to the cloud. In this week’s episode of "The Buzz" podcast, WorkFusion’s new CEO, Adam Famularo, discusses […].

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Strategy Company 98

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

Independent Banker

NOVEMBER 1, 2021

What is an omnichannel approach to onboarding? After the pandemic essentially caused in-branch banking to be impossible for many months, banks were forced to revamp their online account opening processes (among other digital banking capabilities) so that they could still acquire new customers. As a result, many banks turned to companies like Alloy for help automating their KYC/AML decisions and mitigating fraud during the online onboarding process.

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Customer Experience Online Fraud Digital Banking 127

TheGuardian

NOVEMBER 2, 2021

Campaigners warn that lack of penalties for dirty assets gives banks little incentive to change The Bank of England is facing criticism over the way it is conducting its first climate stress tests, with politicians and campaigners warning that a lack of penalties for dirty assets will give banks little incentive to clean up their act. While the regulator has been praised for committing to the exercise, the Bank of England has come under fire for so far refusing to publish data for individual fir

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Exercises Capital Regulation Data 96

MerhantsBanks

NOVEMBER 2, 2021

Chris Thrune has been promoted to Mortgage Lender at Merchants Bank, according to Sue Hovell, Director of Retail Banking Performance. Chris replaces Rhonda Merchlewitz, who retired in November after 23 years serving mortgage customers in St. Charles and Winona. “It’s a huge benefit to have someone with Chris’s background as your Mortgage Lender,” said Hovell. […].

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Retail 98

BankInovation

NOVEMBER 5, 2021

The big funding news this week was Digital Currency Group’s $10 billion valuation after a $700 million secondary sale – a deal that made mainstream news. That’s because the conglomerate owns some of the biggest players in cryptocurrency, including Grayscale Investments, a large digital asset manager with about $55 billion in assets under management; Foundry, […].

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cryptocurrency Management Fintech 98

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With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

Analysis

Independent Banker

OCTOBER 31, 2021

Measuring the success of your community bank’s campaigns can lead to greater ROI, increased conversion rates and a game plan for future initiatives. By Taylor Hugo. From mailers and e-newsletters to social media posts and events, there are countless ways to spread the word about your community bank and its offerings. But it doesn’t matter how spectacular your marketing campaign is if it’s not reaching the right people—or anyone, for that matter.

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Marketing social media Video Community 91

CFPB Monitor

NOVEMBER 5, 2021

The CFPB has issued an advisory opinion that affirms that the use of “name-only matching” by consumer reporting agencies, including tenant and employment screening companies, does not satisfy the FCRA requirement for a CRA ”to follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the [consumer] report relates.

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Report Meeting Analysis Data 78

Jack Henry

NOVEMBER 4, 2021

Considering that the Federal Financial Institutions Examination Council (FFIEC) Information Technology Examination Handbook (IT Handbook) on “Operations” was last updated in July 2004, it should come as no surprise that a lot has changed over the past 17 years. The recently published “Architecture, Infrastructure and Operations” IT Handbook updates are long overdue.

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Handbook Operations Technology 78

BankInovation

NOVEMBER 3, 2021

Argentine financial services startup Ualá has reached an agreement to buy Mexican bank ABC Capital SA, as part of its bid to keep growing abroad. Ualá, which was valued at $2.5 billion in its latest financing round, will acquire 100% of Monterrey-based ABC Capital, according to its founder and chief executive officer Pierpaolo Barbieri. As […].

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Capital Fintech Retail 98

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Community banks seek ways to leverage their technology infrastructure to drive productivity and growth. However, the sheer volume of technology devices, capital constraints, and lack of skilled resources stand in the way. This Strategy Brief explores how a managed device services partner can help bridge this resource gap. Managed device services partners empower community banks to take charge of mission-critical device management activities with: Logistics and installation services to support se

Community Bank