Sat.Dec 25, 2021 - Fri.Dec 31, 2021

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Rebeca Romero Rainey: The spirit of innovation

Independent Banker

Photo by Robert Severi. A spirit of innovation and can-do attitude will serve you well this year, helping you remain ahead of the curve and address issues that arise. “Dream big. Start small. But most of all, start.” This sage advice from best-selling author Simon Sinek is the motivation we need to navigate the new normal of this new year. With the aftereffects of the pandemic still at hand, community banks are facing an unparalleled level of uncertainty.

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CA DFPI provides assurance of no action to debt collection license applicants experiencing NMLS delays

CFPB Monitor

The California Department of Financial Protection and Innovation (DFPI) has published a notice on its website concerning delays that debt collectors and buyers seeking to comply with the new licensing requirement in the state’s Debt Collection Licensing Act are currently experiencing. The new law, passed in September 2020, requires debt collectors and buyers to apply for a DFPI license by December 31, 2021.

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How AI, self-service applications are transforming customer behavior

ATM Marketplace

As consumers become used to using self-service technology, technology providers are offering more tool such as artificial intelligence and data analytics in combination with self service. Retailers, financial institutions and other businesses are beginning to embrace these technologies with tools ranging from self-service kiosks to enhanced ATMs.

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Five economic flashpoints to beware in 2022

TheGuardian

From a new Covid variant to rampant inflation, the global economy faces some daunting risks in the new year After the turmoil of the past two years, the consensus among economic pundits is that 2022 will be calmer. But in late 2019, when the first reports of a new coronavirus started to filter out from Wuhan in China, few imagined within months that the world economy would be flattened by a pandemic.

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Back to Basics with Reconciliations

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Robert Fisher: The nimbleness of community bankers

Independent Banker

Photo by Heather Esposito. Let’s rediscover what it means to be community bankers. Let’s exercise our nimble natures to exceed customer expectations. Because as community bankers, it’s what we do. Nimble. That just may be community bankers’ word of the year. Because during this time of continuous change, our agile natures are the key to our continued success.

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ATM tech, security, Bitcoin ATMs earn top spots in 2021 blogs

ATM Marketplace

Every year we at ATM Marketplace get qualified blogs from thought leaders in the ATM and financial technology industries. 2021 was no exception as bloggers covered topics ranging from Bitcoin ATMs to skimmers to biometrics.

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Santander bank pays out £130m in Christmas Day blunder

TheGuardian

Scheduling issue leads to about 75,000 people and companies being paid a second time in error The high street lender Santander accidentally paid out £130m to thousands of individuals and businesses in a Christmas Day blunder. About 75,000 people and companies who received one-off or regular payments from 2,000 businesses with accounts at the bank were inadvertently paid a second time on 25 December.

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Community Bank CEO Outlook 2022: Your priorities for the new year

Independent Banker

Illustration By blindSALIDA. If 2020 was the year no one expected, 2021 was a year of resetting expectations. Between a smoldering pandemic, the divisive political landscape and strong, albeit uneven, growth, there was a lot to account for in 2021, and some uncertainty remains. What changes will 2022 bring? Independent Banker ’s annual Community Bank CEO Outlook survey reveals how community bank leaders plan to leverage today’s deposit-laden banking environment to grow this year.

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Top 5 crypto stories of 2021: Riding the crypto wave

BankInovation

There can be no doubt it's been a huge year for cryptocurrency and its underlying blockchain technology as an increasing number of banks consider how to get involved — and whether it's wise to do so. But decentralized finance (DeFi) and its underlying technology can't be ignored. Following the money, Bank Automation News notes that […].

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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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2021 | The Year That Was…

BankBazaar

The pandemic touched our lives in some way or the other bringing both good and bad. As we enter 2022, here’s a look back at 2021. Explore BankBazaar. The post 2021 | The Year That Was… appeared first on BankBazaar - The Definitive Word on Personal Finance.

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And the awards for the worst customer service go to …

TheGuardian

Covid, Brexit and computers combined in 2021 to leave customers trapped in a Kafkaesque nightmare Once upon a time there was a mouse mat. A mouse mat that threatened to undermine global efforts to avert nuclear warfare. The sales photo on Etsy showed a blameless-looking rubber rectangle, hand made in Leicester, with a Persian rug motif. But PayPal decided that it violated international sanctions and suspended the account of the unsuspecting purchaser.

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Lindsay LaNore: Revisiting recruitment

Independent Banker

Photo by laflor/iStock. By Lindsay LaNore, ICBA. There’s much talk these days about talent acquisition and retention, with the three Rs—Recruit, Retain and Reward—taking center stage. Let’s start the year by looking at Recruit. To that end, we asked Valerie Utsey, ICBA’s chief human resources officer, to pinpoint some key areas we can all consider. Focus on your brand.

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Lessons learned from the Paycheck Protection Program

BankInovation

Nearly 18 months ago, Congress, the White House, and the financial services industry undertook an unprecedented joint effort to inject hundreds of billions of dollars into the economy through loans to millions of small businesses. The Paycheck Protection Program (PPP) would eventually distribute over $800 billion in just 13 months with the disbursement of 80% […].

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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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This week’s podcast: What every CEO and General Counsel needs to know about new CFPB Director Chopra, with special guest Raj Date, Managing Partner of Fenway Summer LLC

CFPB Monitor

Having previously worked closely with CFPB Director Chopra while he served as the CFPB’s Acting Director and its first Deputy Director, Mr. Date provides a unique perspective on Director Chopra’s views and likely actions as CFPB Director. We discuss how the CFPB is likely to approach key areas under Mr. Chopra’s leadership, including fair lending and digital redlining, technology/fintech, and mortgage lending and servicing.

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UK bank branch numbers have almost halved since 2015

TheGuardian

4,735 branches have shut or been earmarked for closure in last six years according to consumer group Which? Almost half of the UK’s bank branches have been lost, or scheduled for closure, since 2015, putting vulnerable customers at risk of being “cut adrift”, according to figures put together by a consumer group. Analysis carried out by Which? for the news agency PA found that 4,735 branches have been shut or earmarked for closure over the past six years.

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Charles Potts: Challenging the status quo

Independent Banker

ICBA has preached the importance of innovation, not as a project or something to silo inside a department but as an inclusive cultural and philosophical endeavor that should be part of an organization’s DNA. By Charles Potts, ICBA. By investing in small businesses and creating jobs, community banks are helping support local economies throughout our nation.

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Santander Rushes to Recoup £130 Million Mistakenly Paid Out to U.K. Accounts

BankInovation

Banco Santander SA is racing to retrieve 130 million pounds ($175 million) paid out to thousands of British customers in a Christmas Day slip-up. Spain’s biggest lender accidentally made a second payment on Dec. 25 to about 75,000 people and firms who had been due for one-off or programed payments from 2,000 businesses with accounts […].

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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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How to Throw A Pocket-Friendly New Year Party

BankBazaar

Want to usher in 2022 in style without busting your bank account? This one’s for you! It’s New Year’s Eve and you expect to count down to midnight with your best buds. Going out to a fancy club or a party has become an expensive affair, and given that the year end is also the end of the month (well, duh!), plus the ongoing pandemic, it’s only normal to aspire for a budget-friendly party plan.

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CFPB enters into settlement with purchaser of structured settlements

CFPB Monitor

The CFPB recently announced the terms of a stipulated judgment and order in its lawsuit filed in November 2016 against (1) Access Funding, LLC (Access), a limited liability company that purchases structured settlements from consumers and two related companies (Access); (3) three individual principals of Access; and (4) an attorney who purported to provide advisory services to consumers who sold structured settlements to Access.

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Trust and tax services: Worth offering?

Independent Banker

Photo by Shapecharge/Getty Images. To satisfy the banking needs of some commercial and high-net-worth clients, some community banks provide trust and tax strategy services. These banks report that specialized services are a way to deepen their already close customer relationships. By Don Sadler. Launching new services to cross-sell to existing customers is one path to organic growth for a community bank.

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Blockchain-based startup figure creates platform for raising equity

BankInovation

Figure Technologies Inc., the startup co-founded by Mike Cagney, created a platform to help private companies raise and trade equity using its blockchain technology. Figure Equity Solutions has already helped manage, raise and trade more than $4.7 billion in equity, the company said Wednesday in a statement. The business has done two secondaries now with […].

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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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3 New Year’s Resolutions To Raise Your Credit Score In 2022

BankBazaar

Here are three New Year’s resolutions that you should make to improve your Credit Score in 2022. It’s that time of the year again when most of us try to take stock of our situation on various fronts, be it relationships, career or personal finances. At a time when credit plays an important role in our lives, here are three New Year’s resolutions that you should make to improve your Credit Score in 2022.

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Credit Union Industry Stats and Performance Trends: Q3 2021

SWBC's LenderHub

Each quarter, CU Data releases a statistics and trends report. The report gives our team insights into what the industry is experiencing and how that will impact our clients and their members. In this blog post, I’d like to share some highlights and notable KPIs from the Q3 2021 report.

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Apex Bank’s support after the Tenn. storm

Independent Banker

When storms hit Waverly, Tenn., community bankers at Apex Bank jumped into action to help their neighbors. Photo by Mark Humphrey / The Associated Press. In August, a devastating storm rocked Tennessee’s Humphreys County. In the city of Waverly, Apex Bank employees not only rescued their neighbors but helped affected families rebuild their lives and grieve for their loved ones.

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Top 5 bank automation stories of 2021

BankInovation

2021 proved to be a landmark year for the financial services automation sector as banks employed robotic process automation (RPA), machine learning (ML) and artificial intelligence (AI) to drive major technology overhauls. Following is a look at the most popular Bank Automation News automation stories of 2021: No. 5: Yearend Libor phaseout to require automation […].

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3 Ways Managed Device Services Help Community Banks Cut Costs

Community banks seek ways to leverage their technology infrastructure to drive productivity and growth. However, the sheer volume of technology devices, capital constraints, and lack of skilled resources stand in the way. This Strategy Brief explores how a managed device services partner can help bridge this resource gap. Managed device services partners empower community banks to take charge of mission-critical device management activities with: Logistics and installation services to support se