PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? percent of consumers who are dissatisfied with their apps’ account opening functionalities, for example. This is the case for 34.8

UX 150

UX User Experience Survey Meeting 150

Perficient

JANUARY 12, 2021

Gartner also reports that 30% of Gen Z and Millennial shoppers wish that online shipping experiences would incorporate AR/VR features, though less than one-fifth of analyzed brands have integrated them. In 2019, Gartner projected that over 100 million customers would be shopping with AR in 2020.

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

AUGUST 9, 2019

Then, there are Bridge Millennials. Bridge Millennials are a unique group of consumers, comprised of individuals between 30 and 40 years of age who exhibit cultural characteristics of both Generation X and Millennials. Among the Bridge Millennials in our study, 37.8

Data 155

Data Millennials Google Apple 155

PYMNTS

JUNE 19, 2020

For example, Monzo raised funds at a lower valuation level after recently announcing some layoffs. Ranchere said challenger banks’ target market of millennial consumers have simply amassed fewer assets than their baby boomer parents have, as younger customers are less likely to have investment accounts or own homes.

Digital Banking 142

Digital Banking Payments Tools Branding 142

PYMNTS

JANUARY 3, 2017

Those feedback loops are critical … The mobile phone is a thousand times better UX [user experience] than the card is,” added Wind, especially for millennials who expect transparency in the digital age.

Retail 137

Retail UX Cards Branding 137

CB Insights

AUGUST 2, 2018

SoFi, for example, allows users to see all their assets and liabilities in one place, while Square uses vendor partnerships to offer credit card-like rewards for its debit card. For example, the Acorns Spend card has added 175,000 people to its wait list since the start of June. ux to help target existing clients.

Cards 71

Cards Fintech UX Strategy 71

Celent Banking

OCTOBER 10, 2016

Consumers can misunderstand mobile wallets : Many users of Apple Pay, for example, have a poor understanding of how the system actually works, with many assuming Apple is in control of their card details. It’s also reported that more than 50% of millennials have already used a mobile wallet at least once.

Mobile 100

Mobile Payments Apple Samsung 100