PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? Understanding why consumers are frustrated with their apps is one thing; Improving their UX is another.

UX 150

UX User Experience Survey Meeting 150

PYMNTS

NOVEMBER 25, 2019

25) that it secured $1 billion in new funds from Japan’s SoftBank and China’s Alibaba affiliate Ant. The exposed information, however, reportedly did not include password data, Social Security numbers or any financial information. 25) that it secured $1 billion in new funds from Japan’s SoftBank and China’s Alibaba affiliate Ant.

Security 130

Security Payments Google UX 130

PYMNTS

OCTOBER 24, 2016

Some of the factors that play a role in the abandonment include having a poorly designed website, failing to keep customers engaged, having security concerns and the “cumbersome” process of entering card numbers and billing and shipping addresses on mobile devices, he added. Importance of nailing UX.

UX 100

UX Mobile Apple Trends 100

PYMNTS

AUGUST 1, 2019

Fraud and security innovation has seen a slight decline, from 50.0 User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. Bottom performers are focused on UX (62.5 Debit payments were a priority for nearly half (49.5 percent to 42.5

Innovation 142

Innovation UX Analytics Study 142

PYMNTS

JANUARY 25, 2021

Building on top of the open banking infrastructure, PayDirect is a new payment method that enables companies to take online payments in a highly secure way, and also pay out to customers through the same rails. Which is exactly what TrueLayer has done with the introduction of PayDirect.

Online 300

Online Meeting Payments Cards 300

PYMNTS

AUGUST 6, 2020

Deep Dive: How Comprehensive Cross-Border Payments Strategies Can Optimize UX. These include everything from transaction success rates to currency exchange rates to local or regional security regulations. About The Playbook.

Report 159

Report UX Regional Retail 159

PYMNTS

FEBRUARY 2, 2018

The UX Experience. At the event, consumers will witness the “user experience” they don’t realize they could be having. Call it the “user experience experience.”. Acheson said the exhibition is important because user experience is such a growing area of focus for banks and retailers.

Minneapolis 150

Minneapolis ATM User Experience Innovation 150

PYMNTS

JULY 13, 2018

So does securing a dinner reservation on Airbnb , at a restaurant the consumer might never have found near the house they just rented on the site. Security of transactions, after all, stands as one of the top priorities of online shoppers. It’s UX 101,” Habibi said. “No Many Moving Parts. Contextual commerce is not easy. “It

User Experience 100

User Experience UX social media Retail 100

Fintech Labs Insights

JULY 15, 2019

Many secure sites now offer an option to see your password before logging in. It’s an important improvement that not only improves user experience but also reduces password reset tech support due to fewer fat-fingered lockouts. It’s one of more than 400 best practices in our banking UX audit, BUX Certified.

UX 12

UX User Experience Apple US 12

PYMNTS

NOVEMBER 2, 2017

The IoT network must sit on a common infrastructure so that all consumer devices can interact safely, securely and easily with others. For him, as a tech-lover and early adopter, that friction is fine, but for the average consumer, a better user experience (UX) must be created to improve the value proposition.

UX 111

UX blockchain cryptocurrency Technology 111

PYMNTS

AUGUST 7, 2019

While this makes it easier for consumers to sign up and create accounts, it also makes it remarkably easy for fraudsters to pose as legitimate users. How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? In the Who Are You?

Report 182

Report Fraud Survey User Experience 182

Fintech Labs Insights

SEPTEMBER 17, 2015

Next, Encap Security debuted its Omni-Channel Enablement Platform: “Encap’s Omni-Channel Enablement Platform enables financial services companies to unite their previously separate transaction channels and create a clean, consistent, and safe method of access for their customers at any point. HQ: Palo Alto, CA & Oslo, Norway.

UX 12

UX Security CA User Experience 12

PYMNTS

FEBRUARY 19, 2018

In the age of voice-activated UX [user experience] in general,” Gurukula told Karen Webster in a recent conversation, “users expect that a transition to a conversational mode of interacting should mean that ‘technology’ just fills in a lot of the usual information gaps without having to ask the consumer.”. Gurukula said.

Payments 125

Payments User Experience Security Examples 125

PYMNTS

DECEMBER 14, 2017

Which means as eBay has been trying to lure customers back to its site, the user experience (UX), and its ability to guide customers througout the site, has become essential. Corrigon was secured last year for around $30 million and is designed to make third-party products more discoverable on eBay.

Data 146

Data UX Online User Experience 146

PYMNTS

JULY 24, 2019

Big Tech is good at promoting, designing and improving the user experience, he said. To get the trust that legacy firms enjoy in the financial area, to get paychecks deposited into digital wallets, Cohen said Big Tech has to ensure consumers that their information and assets are being kept secure and private. Build or buy?

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. Google’s expertise is in UX design,” he noted. “By

Google 272

Google Fintech Payments Apple 272

BankNXT

DECEMBER 5, 2016

Shaun Weston talks to Sarah Clark from Mitek about mobile security and the habits of the millennial generation when it comes to mobile financial services. Sarah Clark from Mitek on millennial habits and mobile security on BankNXT.

Millennials 40

Millennials Security Mobile User Experience 40

Celent Banking

OCTOBER 10, 2016

There’s still plenty of fragmentation in the market : Android is an open system utilizing Host Card Emulation (HCE), while Apple is a closed system using a secure element. The chip card does a lot for security, but the argument is that it adds friction to the checkout experience.

Mobile 100

Mobile Payments Apple Samsung 100

Fintech Labs Insights

MARCH 23, 2017

As always, we asked our attendees to tell us which companies and technologies were best positioned to make the greatest impact on the financial services industry in terms of providing greater security, increased efficiency, and a better user experience for consumers. Here is what our attendees had to say: Favorite FinDEVr Debut.

New York 25

New York User Experience UX Conference 25

BankNXT

JUNE 9, 2016

From a user experience point of view, it could be the future of banking. Alessandro Hatami poses the enticing question, what would Apple Banking actually look like? Could Apple be your next bank? on BankNXT.

Apple 40

Apple User Experience UX Analytics 40

PYMNTS

AUGUST 9, 2019

percent who want those apps embedded into their voice assistants actually desire a very similar, if not identical user experience: This 44.3 percent of consumers want to manage their apps with their voices, creating tremendous room for market growth for voice-recognition-based user interface. This suggests that those 33.7

Data 155

Data Millennials Google Apple 155

Banking 2020

AUGUST 27, 2015

Thus if banks are truly interested in using mobile phones as a primary form of authentication for ATMs, they will need to sell their customers on a better, more secure user experience. Security and mitigating losses from skimming ultimately will be what banks care about most. But that is just one issue with QR codes.

ATM 40

ATM User Experience Fraud UX 40

Fintech Labs Insights

OCTOBER 5, 2016

But after clicking through the email, the user experience (UX) gets a bit gummed up. The first webpage displayed is the main secure homepage ( first s creenshot below ). And there is a huge button at the bottom to check out the transaction online (not that you’d really need to).

Cards 16

Cards UX User Experience ATM 16

Fintech Labs Insights

AUGUST 24, 2016

We’ve seen authentication strategies evolve from a simple username and password to biometric technologies that leverage voice, behavioral, and facial recognition, as well as device tokenization and Touch ID to help banks increase security while decrease friction for end consumers.

Fintech 12

Fintech New York UX Lending 12

Tomorrow's Transactions

AUGUST 24, 2016

Krebs on Security. However, until such time, we should probably make an effort to improve the user experience (UX) for the typical consumer and make cards work better for the merchants. From The Great EMV Fake-Out: No Chip For You!

Cards 30

Cards US ATM UX 30

CB Insights

OCTOBER 10, 2017

For the non-exited companies — Robinhood, Acorns, Stash, and Credit Karma — we looked at which apps had the highest rates of user growth and what’s driving expansion. They need to show their users how helpful they can be during the first-run experience while asking for a bigger commitment in the form of: trust.

Tools 78

Tools Millennials US Maine 78