Independent Banker

APRIL 30, 2022

It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. started conducting “mystery shops” in the 1990s to maintain and improve its customer service, but the program has evolved over time. By William Atkinson. Name: Alpine Bank.

Community Bank 91

Community Bank Community Illinois Online 91

PYMNTS

APRIL 12, 2017

SW: We have had two physical ‘old school’ car washes since 2003. I have an eCommerce background and had my first Uber experience in 2011. We are what is called a ‘full stack’ solution, meaning we own and operate the vehicles and equipment and we employee the technicians. how fast and much you learn and b.)

Groups 131

Groups Millennials Mobile Customer Experience 131

CB Insights

OCTOBER 16, 2018

2012: Surprise and delight your customers to build long-term trust. 2008: Work backwards from customer needs to know what to build next. 2003: Long-term thinking is rooted in ownership. 1998: Stay terrified of your customers. 2017: Build high standards into company culture. 2016: Move fast and focus on outcomes.

Customer Experience 78

Customer Experience Innovation Company Technology 78

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. It’s a sad consequence, but there is no other way [to communicate].”. VR has also helped businesses across industries keep operations running. The equipment was expensive and companies lacked the in-house expertise required to operate it.

Industry 101

Industry Technology Online Video 101