Insights on Business

JUNE 14, 2017

The worldwide banking industry experienced profound challenges during the Great Recession of 2008-2009. Millennials are a fastidious breed. More than ever – millennials seek customized experiences without a corresponding increase in prices. While the global economy has improved, the pressure on banks is unabated.

Marketing 156

Marketing social media Millennials Customer Experience 156

Perficient

MAY 17, 2022

Delinquency rates are rising to levels not seen since the Great Recession, especially among Millennials and Gen Z. In 2008, when the housing bubble burst, homeowners lost the houses they could no longer afford. Empathy helps lenders provide an experience where borrowers feel respected, understood, and supported.

Strategy 294

Strategy Customer Experience Study Technology 294

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. They warn that delivery is a customer-centric strategy, not a technology solution. And fees vary depending on the delivery service.

Customer Experience 146

Customer Experience Operations Millennials Online 146

NCR

NOVEMBER 16, 2016

Millennials – the most important generation of the current era as far as most businesses are concerned. The interests, opinions and expectations of millennials have been shaped by some of the most seismic events of recent times, such as the internet boom and the 2008 financial crisis.

Millennials 40

Millennials Mobile United States Trends 40

PYMNTS

DECEMBER 7, 2017

In an interview with PYMNTS, Skava ’s VP of Marketing Yuval Yatskan noted that we are wrapping up the worst year for brick-and-mortar retailers since the 2008 financial crisis. The impact can be alarming in terms of consumer habit: 69 percent say they will switch to another brand if they receive poor customer service in a store.

Retail 101

Retail Branding Customer Experience Online 101

PYMNTS

MARCH 6, 2020

It is not like traditional credit, [and that attracts] customers slightly younger than our core average customer age.”. Millennials and members of Gen Z are already on board with BNPL. “[Our BNPL solution has] no interest fees [attached] to it.

Retail 131

Retail Branding Millennials Mobile 131

Jeff For Banks

JULY 5, 2022

Then came this bubble generation they named millennials. Ever call your millennial child only to get a text back asking "what?" There is a fintech firm, SoFi, that was born in 2011, that focuses on millennials financial needs. Because that is what millennials needed at the time. We can ignore millennials no more.'

Millennials 78

Millennials Community Pennsylvania Meeting 78