What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 1 of 3)
Perficient
FEBRUARY 9, 2021
This idea underscores the natural forces at work as brands battle to keep pace with customer expectations and stay relevant. And that was back in 2014. Millennials — digital natives with arguably the greatest generational spending power — “have the lowest opinion of most industries’ digital services,” according to the same report.
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