PYMNTS

DECEMBER 20, 2019

Retailers and other customer-facing platforms adapted alongside the internet to offer these payment innovations, but legal firms still view many of these methods with trepidation. Digital disbursements have consumer advantages, but compliance and data security challenges may disincentivize legal firms from following DoNotPay’s lead.

Security 130

Security Innovation Data Payments 130

PYMNTS

JUNE 18, 2019

The company wants to continue to innovate payments solutions using ID and digital money technology. TokenOS, the company’s open banking platform, enables a global ecosystem of banks, their customers and developers to initiate payments and move money and information securely, instantly and frictionlessly worldwide.”.

Leadership 161

Leadership Customer Experience Innovation Capital 161

PYMNTS

OCTOBER 10, 2017

Token was founded in 2015 as an open banking platform allowing a global ecosystem of banks, bank customers and developers to move money and information securely worldwide, instantly and without friction. Volante Technologies Inc. ,

Customer Experience 118

Customer Experience Security Payments Software 118

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. According to the AI Innovation Playbook , 63.6 Balancing security with improving the customer experience is a challenge for all industries, though reducing friction is even more vital for luxury merchants.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

JUNE 29, 2020

Running on the cloud also enables FIs to craft innovative services tailored to customers’ needs, she said, as banks can use the technology to test and scale solutions without straining their networks. Mobile Customers Need Mobile Infrastructure. Scaling Up in a Post-Pandemic World.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Singapore’s GDP was roughly $407 billion in 2015. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape.

National 133

National Training Bitcoin Samsung 133

ZootBlog

JANUARY 12, 2016

As a companion to our 2015: Year in Review post, we’ve synthesized some of the trends, challenges and opportunities shaping the financial industry in 2016. Customer Experience: Eliminating Friction. It will be interesting to see how banks continue the transition to a more customer-centric approach in 2016. Biometrics.

Industry 63

Industry Trends Customer Experience blockchain 63

PYMNTS

MAY 23, 2019

According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. The four recent payments revolutions.

Retail 100

Retail Apple Fraud Online 100

NCR

FEBRUARY 24, 2017

Banks should also remember the business benefits that can be gained from more innovative uses of the ATM. According to a recent report from Retail Banking Research, the proportion of ATMs that are situated away from bank branches rose to more than half (51 percent) in 2015. ” New customer experiences.

ATM 85

ATM Customer Experience Examples Innovation 85

PYMNTS

OCTOBER 7, 2016

itself is already considered to be the global capital of FinTech, establishing unprecedented growth by bringing in the second highest amount of FinTech funding in 2015. The creation of new hubs for innovative companies, SMEs and startups has also helped to foster an emerging FinTech cluster in the region.

Fintech 201

Fintech Industry Big Data Trends 201

PYMNTS

DECEMBER 13, 2019

Pop-up bars, pop-up candy shops, pop-up hairdressers, pop-up sleeping pods, pop-up museums – since 2015, one can basically take any retail-connected noun, pair it with the word “pop-up” and have a better than 50/50 chance of finding a match somewhere in an American city.

Retail 138

Retail New York Tools Training 138

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. million in 2015. Both approaches recognize the importance of consumer choice.

ATM 85

ATM Mobile Strategy Fraud 85

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

Banking 2020

JANUARY 21, 2016

By Dominic Venturo, Chief Innovation Officer, U.S. Bank 2015 Outlook on People and Technology ,” 70 percent of consumers across all generations believe that banks featuring the latest technology are more trustworthy, yet 63 percent said they will never make all financial transactions digitally. The answer is simple, customer service.

Survey 40

Survey Innovation Technology Industry 40

CB Insights

DECEMBER 5, 2017

The 12 firms, which include Ping An Insurance, Hiscox Holdings, and XL Group among others, have made over 100 investments in aggregate since the start of 2015. XL Innovate. AXA formally launched its €230M ($244M) venture fund, AXA Strategic Ventures, in February 2015 and has since disclosed investments in 22 companies.

Strategy 28

Strategy Marketing Analytics Innovation 28

PYMNTS

FEBRUARY 25, 2020

“When we saw the trend [of] customers using these third-party apps, we, too, wanted to compete in this space by giving our customers a very similar P.F. Chang’s experience.”. Chang’s rolled out its mobile ordering app in August 2018, but its rewards program has been in place since July 2015. French noted that P.F.

Security 140

Security Mobile Chicago Trends 140

PYMNTS

NOVEMBER 28, 2016

Though Abbott believes banks have done a fantastic job of developing online and digital customer experiences, he said they still must figure out how to turn those experiences into something that has value beyond just checking an account balance or moving money around. How can banks truly do more? How can banks truly do more?

Mobile 100

Mobile Study Payments America 100

Fintech Labs Insights

MAY 12, 2015

This post is part of our live coverage of FinovateSpring 2015. FIS is up next with its Cardless Cash innovation for mobile banking. Cardless Cash protects customers with biometric security and eliminates skimming fraud risks associated with plastic cards. Product Launch: January 2015.

ATM 12

ATM Jacksonville Mobile Florida 12

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Data analyzed by Mastercard SpendingPulse showed that 2015 was a record year for retail spend on airlines and lodging. Cyr and Chion highlighted that a unifying factor in all of the trends is customer experience. —-.

Retail 123

Retail Online Customer Experience Trends 123

Fintech Labs Insights

OCTOBER 7, 2015

It is possible to protect sensitive data and transactions while implementing progressive mobile payments technology and preserving the customer experience! Rehman joined Arxan in May 2015 with the mission to shape the technical directions and drive innovations. How Criminals Can Attack Your Payment App.

Technology 12

Technology Mobile Data Customer Experience 12

CB Insights

MARCH 19, 2019

Google started the trend when it open-sourced its TensorFlow machine learning library in 2015, and major tech players followed suit. Early commercial applications are taking off in security, retail, and consumer electronics, and facial recognition is quickly becoming a dominant form of biometric authentication. Facial Recognition.

Trends 78

Trends Training Data Apple 78

CB Insights

JULY 16, 2017

The 12 firms, which include Ping An Insurance, Hiscox Holdings, and XL Group, among others, have made over 100 investments in aggregate since the start of 2015. XL Innovate. K2, for example, is providing customized threat intelligence for AIG’s CyberEdge product. Allianz Ventures. American Family Ventures. Aviva Ventures.

Strategy 28

Strategy Marketing Analytics Innovation 28

NCR

MAY 30, 2017

In fact, research from the Bank of America found sixty-two percent of respondents used mobile or online as their primary method of banking last year, which marks an eleven percent increase from 2015. As such, delivering a better customer experience has become the only real differentiator. A smarter customer experience.

Customer Experience 45

Customer Experience Technology Meeting Online 45

Fintech Labs Insights

APRIL 4, 2016

Pictured (left to right): Kabbage Director of Payment Operations, Michelle Sirpak, and Head of Product, Jason Dell demonstrating the Kabbage Card at FinovateSpring 2015 in San Jose. Earlier in 2015, Kabbage announced that it was powering Sage’s small business loan offering , Sage Small Business Loan powered by Kabbage.

San Jose 12

San Jose Georgia Atlanta Innovation 12

CB Insights

FEBRUARY 13, 2020

These APIs handle everything from acceptance and processing to settlement and reconciliation, while ensuring compliance and security. As a result of its product innovation efforts, Stripe has seen explosive growth in product adoption and valuation. A decade of online payments innovation. A decade of online payments innovation.

Online 98

Online Company Retail Payments 98

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Kofax has a great suite of solutions for authenticating customers. For Banks, Know Your Customer, is a critical security responsibility. Simon Scheurer (CTO).

San Jose 40

San Jose Customer Experience Mobile social media 40

PYMNTS

JUNE 20, 2016

At the start of the year, I wrote a piece that outlined six trends that I suggested would set the agenda for payments innovation and commerce reinvention in 2016. Terminals are about enabling a payment – securely – but not much more. Contextualized Commerce Will Redefine Impulse Buying And Payments Innovation.

Report 119

Report Payments Mobile Retail 119

William Mills

MAY 11, 2016

It’s all done through the smartphone, with bank-level security. Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. Chip card reader for when customers are shopping online to improve security. David Carr (Innovation Manager).

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. Blake Wood (SVP & Director, Program Innovation).

Video 40

Video Lending social media Analytics 40

William Mills

SEPTEMBER 9, 2016

Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership. Addresses compliance, fraud experience and customer experience analytics.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

OCTOBER 8, 2019

Starbucks mobile rewards were still new to the market — and though a veritable flood of mobile-based programs spun up offering similar points-based offers, at that time the firm was considered boldly innovative when its mobile order ahead system (combined with its points-based loyalty program) rolled out.

Mobile 118

Mobile Branding Meeting Retail 118

Fintech Labs Insights

NOVEMBER 13, 2015

ID Analytics won first place in its category at the 2015 Fierce Innovation Awards: Telecom Edition. The company impressed judges with its ID Connect solution, launched in September , which makes it easier onboard and enroll customers digitally. Companies were judged based on: technological innovation. financial impact.

Analytics 12

Analytics Innovation San Diego New York City 12

CB Insights

AUGUST 23, 2018

Chase prioritizes hiring technical talent to lead innovation. Chase prioritizes hiring technical talent to lead innovation. One big driver behind JPM’s growth in digital customers is its consistent focus on technical hiring. ChasePay was introduced by JPM in late 2015. Table of Contents. Mobile apps. Chase Sapphire.

Cards 76

Cards Mobile Strategy Branding 76

CB Insights

DECEMBER 7, 2017

Quicken Loans founder Dan Gilbert’s innovation in mortgages was to assign regional-specific loan application reviewers, who familiarized themselves with the regulations of certain geographies. Because Quicken Loans’ charges higher-than-average lending rates, it has focused especially on customer experience as a differentiator.

Millennials 69

Millennials Lending United States Technology 69

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

OCTOBER 6, 2015

With digital innovator acquisitions like Venmo, Braintree and Paydiant, PayPal is still squarely focused on becoming the world’s open payments network. The EMV cards will be flying through the mail for the remainder of 2015 and 2016 just in time for bankers to tackle the serious strategies around the new world of CNP.

Cards 60

Cards Fraud Apple Google 60