PYMNTS

DECEMBER 14, 2018

They must deliver services that customers and clients demand while securing their personal data. In this month’s Deep Dive, PYMNTS examines how data can improve customers’ experiences, and how regulations can keep their data safe. By some accounts , more than 90 percent of existing data was created after 2014.

Payments 180

Payments Regulation Data Security 180

PYMNTS

DECEMBER 20, 2019

Digital disbursements have consumer advantages, but compliance and data security challenges may disincentivize legal firms from following DoNotPay’s lead. Breaches give consumers pause when they consider sharing their information, and legal firms look to create more secure avenues for the user details kept on file for claims.

Security 130

Security Innovation Data Payments 130

PYMNTS

JULY 21, 2017

Retailers are working hard to not only adjust but also enhance the approach to securing and maintaining sales. Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

SEPTEMBER 17, 2018

For airlines and hotels, catering to customers from around the world means dealing with a long list of complications, including accepting payments in a host of local currencies, complying with national and international regulations, and finding ways to afford or offset the high price of processing fees. The Future Of Travel Payments.

Data 122

Data Analytics Security Payments 122

PYMNTS

MAY 25, 2016

2015, online fraud is forecast to explode from an estimated $3.1 billion in 2015, to $6.4 Retailers face a daunting task managing the complexity of payment processing, taxes, duties and fraud, while delivering a frictionless customer experience.”. With the introduction of EMV chip technology in Oct.

Fraud 109

Fraud Taxes Retail Tools 109

PYMNTS

JUNE 29, 2020

This adaptability is key because the pandemic is accelerating consumers’ migration to online and mobile banking products. Mobile Customers Need Mobile Infrastructure. Meeting customers’ online expectations is a familiar challenge for N26, which launched its digital-only banking service in 2015.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

NOVEMBER 16, 2016

Black Friday and Cyber Monday sales continue to increase year over year — while some project online holiday sales at $98 billion, new estimates from the National Retail Foundation project that this year’s online holiday sales could reach $117 billion. That’s where CardinalCommerce comes in.

Fraud 100

Fraud Retail Cleveland Ohio 100

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. Banks are already their customers’ channel of choice in many ways, but they need to evolve to better meet consumer preferences as these mini-silos suggest.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. You must have a blended model.”.

Retail 100

Retail Apple Fraud Online 100

PYMNTS

DECEMBER 13, 2019

Pop-up bars, pop-up candy shops, pop-up hairdressers, pop-up sleeping pods, pop-up museums – since 2015, one can basically take any retail-connected noun, pair it with the word “pop-up” and have a better than 50/50 chance of finding a match somewhere in an American city.

Retail 138

Retail New York Tools Training 138

Insights on Business

AUGUST 31, 2017

In 2015, the Indian government launched a major initiative, Digital India , to upgrade the country’s online infrastructure and provide government services to all of its citizens electronically. Digital India. A number of Indian banks have already begun adopting cognitive. IBM helps banks digitally reinvent themselves.

Analytics 87

Analytics blockchain System Industry 87

ZootBlog

JANUARY 14, 2016

In 2015, I predicted it would be the year banks took back banking. They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience. That was certainly true for our clients. Getting back to our roots.

Innovation 73

Innovation Industry blockchain Customer Experience 73

ZootBlog

NOVEMBER 23, 2015

There are more types of financial fraud to manage than ever before—debit and credit card, check, online banking, electronic, ACH—the list goes on. Multi-faceted fraudsters obtain PIN numbers through phishing or ATM skimming and use stolen data such as social security numbers, passwords, and email addresses to implement their schemes.

Fraud 60

Fraud Security ATM Online 60

PYMNTS

AUGUST 4, 2017

Alternative lending was the golden child among investors around 2015, but lately, the industry seems to have fallen out of favor thanks to regulatory uncertainty and questions over the viability of some business models. 3) that it secured $250 million in equity funding from a subsidiary of SoftBank Group. lawmaker, Rep.

Lending 109

Lending Capital Data Fintech 109

PYMNTS

NOVEMBER 18, 2016

billion in FinTech VC funding in the quarter, down 17 percent compared to the previous quarter — a stark decline from the $5 billion-plus quarterly investment values seen in quarters in 2015. Though averaging about $1 million per loan, the company said it has just secured a $10 million line of credit for a borrower, its largest to date.

Fintech 100

Fintech US Capital Community 100

ZootBlog

MAY 6, 2016

Biometrics in financial services will require instituting a behavioral shift, and addressing consumer concerns regarding privacy and security. Interestingly, USAA notes heavy adoption among their senior customers due to short term memory loss (for recalling passwords) and hand-eye coordination.

Security 60

Security User Experience Millennials Maine 60

PYMNTS

DECEMBER 30, 2016

Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms. “How Cyr and Chion highlighted that a unifying factor in all of the trends is customer experience.

Retail 123

Retail Online Customer Experience Trends 123

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. million in 2015. Both approaches recognize the importance of consumer choice. A driver of change.

ATM 85

ATM Mobile Strategy Fraud 85

CB Insights

APRIL 10, 2019

The biometric software behind facial recognition applications can identify facial structures, contours, and expressions, making it a no-brainer for security and identification purposes. Banks are beginning to use facial recognition as secure login tools for customers using their online banking sites and apps.

Industry 78

Industry Examples Security Technology 78

PYMNTS

FEBRUARY 25, 2020

“When we saw the trend [of] customers using these third-party apps, we, too, wanted to compete in this space by giving our customers a very similar P.F. Chang’s experience.”. Chang’s rolled out its mobile ordering app in August 2018, but its rewards program has been in place since July 2015. French noted that P.F.

Security 140

Security Mobile Chicago Trends 140

PYMNTS

NOVEMBER 28, 2016

But today, banks are struggling to make these complex decisions because, in many branches, customers are nowhere in sight. In many cases, customers have pretty simple expectations from their banks. Provide the intended financial service in a way that’s secure, efficient and painless. How can banks truly do more?

Mobile 100

Mobile Study Payments America 100

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. We enable FIs to record everything that goes on with the customers transactions on mobile, online, social and let the FI validate interactions on that site.

San Jose 40

San Jose Customer Experience Mobile social media 40

CB Insights

DECEMBER 5, 2017

The 12 firms, which include Ping An Insurance, Hiscox Holdings, and XL Group among others, have made over 100 investments in aggregate since the start of 2015. AXA formally launched its €230M ($244M) venture fund, AXA Strategic Ventures, in February 2015 and has since disclosed investments in 22 companies. Allianz Ventures.

Strategy 28

Strategy Marketing Analytics Innovation 28

CB Insights

MARCH 19, 2019

Google started the trend when it open-sourced its TensorFlow machine learning library in 2015, and major tech players followed suit. Early commercial applications are taking off in security, retail, and consumer electronics, and facial recognition is quickly becoming a dominant form of biometric authentication. Facial Recognition.

Trends 78

Trends Training Data Apple 78

PYMNTS

JUNE 20, 2016

and retailers fear customer satisfaction backlash over the move to EMV and the impact on speedy checkout. Its recent deal with Uber/Lyft allows consumers to buy groceries online and have them delivered within 2 hours and offers similar benefits. Terminals are about enabling a payment – securely – but not much more.

Report 119

Report Payments Mobile Retail 119

NCR

MAY 30, 2017

Banking continues to develop online and on mobile, moving away from traditional in-branch services. In fact, research from the Bank of America found sixty-two percent of respondents used mobile or online as their primary method of banking last year, which marks an eleven percent increase from 2015. A smarter customer experience.

Customer Experience 45

Customer Experience Technology Meeting Online 45

Fintech Labs Insights

MAY 26, 2015

SayPay Technologies uses biometric authentication to give users an easy way to pay bills, checkout online, and log into their online banking website. At FinovateSpring 2015, the Pleasanton, CA-based startup announced a partnership with VoiceVault to leverage the biometric company’s ViGo product for voice authentication.

San Jose 12

San Jose CA Online Mobile 12

Fintech Labs Insights

APRIL 4, 2016

The process is 100% online, available 24/7, and interest rates range from 8% to 20%. Pictured (left to right): Kabbage Director of Payment Operations, Michelle Sirpak, and Head of Product, Jason Dell demonstrating the Kabbage Card at FinovateSpring 2015 in San Jose. Rob Frohwein is CEO.

San Jose 12

San Jose Georgia Atlanta Innovation 12

CB Insights

JULY 16, 2017

The 12 firms, which include Ping An Insurance, Hiscox Holdings, and XL Group, among others, have made over 100 investments in aggregate since the start of 2015. And most recently, Allianz made a strategic investment in US online homeowners and renters insurance carrier Lemonade , which currently operates in New York, Illinois, and California.

Strategy 28

Strategy Marketing Analytics Innovation 28

Fintech Labs Insights

SEPTEMBER 29, 2016

A Best of Show winner from FinovateEurope 2015 , Jumio fell on challenging times this spring when it filed for Chapter 11 protection. Here’s what CEO Stuut had to say about his company, its current initiatives, and what we can expect from the Palo Alto-based security specialist in the months and years to come.

Security 12

Security Mobile Industry Knowledge Base 12

Fintech Labs Insights

JULY 1, 2016

Speaking to the concerns over the authentication challenges with mobile payments, CREALOGIX CEO Thomas Avedik emphasized how important it is for banks to find “a method that is extremely safe, cost efficient and that is also helping them to offer unrivalled customer experience.” CREALOGIX raised $25.4

Technology 16

Technology San Francisco Mobile Digital Banking 16

William Mills

MAY 11, 2016

It’s all done through the smartphone, with bank-level security. Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience.

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 11, 2016

Do no go online and get another online loan. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. 01:08 pm NuData Security – @NuDataSecurity – [link]. Now showing a new product featuring a savings module.

Video 40

Video Lending social media Analytics 40

PYMNTS

OCTOBER 6, 2017

In a state of constant change, how does an online retailer ensure it is keeping up with the best customer experience, security, payments solution or fulfillment process? While its focus is solely on security, the benefit is delivered in a refreshingly different offering. For Signifyd, the challenge is different.

Retail 109

Retail Fraud Customer Experience Management 109

CB Insights

NOVEMBER 6, 2018

Hot Pepper Beauty, one of Japan’s top online booking services, worked with Google AdWords to attract customers and increase conversions while lowering costs. The platform has been at the center of various brand safety crises, as well as recent scandals related to beauty influencers’ online behavior. Consumer Insights.

Google 72

Google Apple Industry Branding 72

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. 2015 formed aspire to address inefficiencies in alternative lending market. 31 years sent excel was released. -K.T.

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

JANUARY 6, 2019

Founded: 2015. The key focus areas are big data analytics and multi-channel customer outreach strategies; projects such as on-can printing, wearable technology, and Bluetooth beacons are noted on the Coca-Cola website. Founded: 2015. Founded: 2015. Founded: 2015 . Ikea — SPACE10.

Innovation 77

Innovation Retail Branding Technology 77