NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

Insights on Business

JANUARY 10, 2017

A good example of using unstructured data to improve customer experience comes from Royal Bank of Scotland (RBS). RBS soon will deploy a chat bot using IBM’s Watson technology to answer customers’ questions.

Customer Experience 87

Customer Experience social media Video Innovation 87

Insights on Business

MAY 22, 2019

Many conveniences that customers enjoy as a result of modern banking carry an increased risk of fraud. Global card fraud losses are on the rise—from 2016 to 2025, they are projected to nearly double, climbing from US $22.8 Protecting customers and the customer experience. Growing fraud requires new approach.

Customer Experience 87

Customer Experience Payments Fraud Security 87

Insights on Business

JANUARY 25, 2016

What do you think will happen in 2016? Here are my top 10 payments predictions: # 1 Wallet Wars. Clarity around who will dominate the wallet market becomes cloudy. # 2 Apple loses its shine. Initial Apple Wallet momentum slows. Competition fights back with alternatives. # 3 Banks fight back. The demise of banks is greatly overstated.

Payments 112

Payments Risk Management blockchain Apple 112

Bobsguide

FEBRUARY 18, 2019

globally 2015-2016, according to the 2018 World Payments Report. Non-cash transactions grew by 10.1% In the US, the growth rate reported was much lower than the majority of markets - at just 5.7% - however, in terms of the number of non-cash transactions, it dominated with 148.5 billion non-cash.

Customer Experience 79

Customer Experience ATM US Report 79

NCR

MAY 2, 2017

Unencumbered by legacy systems and powered by new, agile technologies, smaller providers have been able to focus on delivering bespoke, tailored services that are all about the customer. Atom is placing a big emphasis on delivering a service that is uniquely suited to each individual customer. Image: iStock/diego_cervo.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

NOVEMBER 12, 2020

“We are thrilled to have the support of world-class investors who bring a highly strategic network to help us continue with the vision, with zero pivots, that Clive [Mitchell], my co-founder, and I started with in 2016,” Nigel Verdon , co-founder and chief executive officer (CEO) of Railsbank , said in a statement on Thursday (Nov.

US 220

US Capital Leadership Customer Experience 220

Chris Skinner

MAY 29, 2017

It was interesting to hear them talking directly about how they focus upon the customer experience and their singular objective of convenience. Both MNOs talked about customer convenience. The USA processed USD$112 billion through mobile payment systems in 2016.

Mobile 283

Mobile ATM Operations Customer Experience 283

PYMNTS

NOVEMBER 14, 2016

To attend this live digital discussion on Wednesday, December 7, 2016 at 1:00 PM (EST), please complete the registration form shown below: [contact-form-7]. The ways that customers can interact and purchase from merchants is growing exponentially with new buying channels being added every day.

Trends 100

Trends Innovation Strategy California 100

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. “If you don’t disrupt yourself, someone else will.” So, how did Day 2 end up?

Innovation 100

Innovation Security Industry blockchain 100

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

Fraud 174

Fraud Payments Philadelphia social media 174

Bank Innovation

FEBRUARY 13, 2020

billion digital interactions in 2019 between the bank’s customers and third–party apps.? The Gateway, established in 2016, allows customers to securely connect to third-party apps through aggregators like Plaid. Wells Fargo Gateway processed more than 1.5

Security 243

Security Customer Experience Retail 243

PYMNTS

APRIL 9, 2020

ITOCHU previously participated in Paidy’s Series B round in 2016 and its Series C round in July 2018, bringing its total investment in the startup to $91 million. Paidy has been successful in developing their business by offering a unique payment service with superb customer experience in the very competitive Japanese FinTech industry.

Customer Experience 230

Customer Experience Resources Fintech Fraud 230

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Jason has been with Citizens for three years, leading the Fraud Detection and Claims Operations teams since 2016.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

MAY 29, 2018

In 2016, researchers at Citizen Lab — a group that investigates surveillance technology — revealed that they discovered NSO software in a link sent to the phone of a human-rights activist in the United Arab Emirates, and that the software was being used by foreign governments to spy on citizens.

Groups 164

Groups System San Francisco Software 164

ZootBlog

JANUARY 25, 2017

The year 2016 has come and gone but I wanted to provide a recap of the most read Zoot blog posts from last year just as a reminder that although industry news is ever changing, some topics seem to resurface year after year. Here’s a recap of the top five most read blog posts in 2016.

Lending 60

Lending Customer Experience Fraud Google 60

Insights on Business

JANUARY 25, 2016

What do you think will happen in 2016? The post Top 10 Payments Predictions For 2016 appeared first on Banking Industry. Here are my top 10 payments predictions: # 1 Wallet Wars. Clarity around who will dominate the wallet market becomes cloudy. # 2 Apple loses its shine. Initial Apple Wallet momentum slows. 3 Banks fight back.

Payments 70

Payments Risk Management blockchain Apple 70

Insights on Business

JANUARY 25, 2016

What do you think will happen in 2016? The post Top 10 Payments Predictions For 2016 appeared first on Banking Industry. Here are my top 10 payments predictions: # 1 Wallet Wars. Clarity around who will dominate the wallet market becomes cloudy. # 2 Apple loses its shine. Initial Apple Wallet momentum slows. 3 Banks fight back.

Payments 70

Payments Risk Management blockchain Apple 70

PYMNTS

FEBRUARY 22, 2017

“Our focus on providing localized and innovative product selection, improving the interconnected customer experience, and driving productivity resulted in record sales and net earnings for 2016,” said Craig Menear, chairman, CEO and president. Home Depot Q4 2016 net earnings hit $1.7 Sales for fiscal 2016 were $94.6

Online 122

Online Retail Customer Experience Report 122

PYMNTS

JULY 11, 2019

“We know people’s choice of how to pay differs, so it’s essential we work together with partners like Hertz to broaden acceptance and give customers that choice in how to pay,” Mastercard Vice President of Merchant Partnerships Mauro Fiorentino said in the announcement. and mainland Spain.

Cards 183

Cards Customer Experience Policies How To 183

PYMNTS

JANUARY 16, 2018

“The consistent, alarming uptick in fraudulent activity on key dates is a signal that merchants must be proactive in their efforts to identify weak points across the omnichannel payment process – and define the short- and long-term strategies necessary to improve security and enhance customer experience.”. percent, up from 1.26

Fraud 145

Fraud Risk Management Online Customer Experience 145

PYMNTS

JULY 25, 2017

In 2016, online financial fraud hit 15.4 In our Q1 2017 Fraud Index , we found that eCommerce fraud has decreased an astounding 35 percent since 2016. As such, it would be logical to utilize machine learning to help tackle one of the largest threats to the eCommerce shopping world – online retail sales fraud.

Fraud 196

Fraud Online Retail Maine 196

ZootBlog

JANUARY 14, 2016

They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience. 2016 holds great things for our industry. We are living in a mobile world. We’re poised and ready for the challenge to help them get there.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

JUNE 7, 2017

During the quarter, we made important enhancements to the customer experience through new product development, resulting in ongoing optimization from website through vehicle delivery,” said Ernie Garcia, Carvana founder and CEO, in a press release announcing the quarterly earnings results. “We used auto market.

Customer Experience 108

Customer Experience Retail Online Marketing 108

PYMNTS

DECEMBER 19, 2018

Citi Ventures made a strategic investment in Feedzai in 2016, and this partnership is the next phase in their relationship. Citi is one of the most successful banks in the world for a reason, because they invest in their customers’ experience,” said Nuno Sebastiao, Feedzai CEO and co-founder.

Risk Management 162

Risk Management Management Customer Experience Analysis 162

PYMNTS

MARCH 12, 2018

In 2016, AI in the retail market totaled $712.6 The report noted that AI has many applications that could potentially benefit retailers beyond powering the customer experience across channels. Artificial intelligence (AI) is making itself right at home in the retail industry. Why such an astronomical increase?

Customer Experience 144

Customer Experience Retail Analytics Technology 144

PYMNTS

JANUARY 10, 2019

. “Throughout his career, he has served the needs of small businesses, while building loyal teams that deliver innovative products and a great customer experience. In 2016, the company placed its then-CEO Daniel DeMeo on a leave of absence. ” CAN Capital has endured highs and lows throughout its years of operation.

Capital 134

Capital Leadership Customer Experience Lending 134

PYMNTS

SEPTEMBER 2, 2020

Passport has offered parking offerings in Austin since 2016, when it bought the ParkX application. The City of Austin’s parking team has always had a laser focus on delivering a positive customer experience by making parking frictionless,” Passport Chief Revenue Officer Khristian Gutierrez said in the announcement. “We

Austin 153

Austin Google North Carolina Payments 153

PYMNTS

MAY 19, 2017

reported diluted earnings per share of $0.36, well above analyst consensus estimates of $0.29, and up 8 percent from EPS posted in Q1 2016. Banana Republic saw a loss of 4 percent in comp sales, which is still a significant improvement after being down 11 percent in the first quarter of 2016. It was largely a beat. In Q1 2017, Gap Inc.

Branding 122

Branding Customer Experience Retail Trends 122

PYMNTS

MARCH 13, 2020

The probe has “not produced any substantial findings” that would make the company alter its yearly statements from 2016 through 2018. Our joint partnership will enhance both the merchant and end-customer experiences while expanding our footprint to more geographies. The company’s value suffered as a result. “We

Customer Experience 141

Customer Experience Lending Payments Company 141

PYMNTS

MAY 14, 2018

While the best customer experience can mean the full white-glove, high-touch interaction, sometimes customers want to make like Fleetwood Mac and go their own way. 30 percent : The amount customer orders increase when made on a self-service kiosk.

Customer Experience 115

Customer Experience Cards Data Retail 115

PYMNTS

JULY 21, 2017

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

Accenture: Banking

MAY 22, 2019

percent between 2014 and 2016. Customer experience mastery is core to their business models. They just need to zero-in on selling the last-mile connectivity to provide solutions to corporate customers. Legacy systems deliver two-dimensional customer experiences. percent between 2017 and 2019, down from 5.1

Payments 150

Payments Customer Experience Survey Management 150

PYMNTS

FEBRUARY 20, 2017

2016, but that other metrics grew compared to a year ago. The January report also showed that customers continued to actively use their debit and credit cards, with the usage of both showing growth compared to Jan. 2016 but a drop since December, which the bank attributed to typical seasonal slowdown after the holidays.

Trends 100

Trends Community Bank Customer Experience Survey 100

PYMNTS

NOVEMBER 9, 2016

“Having a point-of-sale solution that interacts seamlessly with other systems, stores and sales channels puts the right information in the hands of store associates to create inspiring customer experiences that support customer loyalty.”. Rue21 is one of 10 companies leading the way in store operations strategies in 2016.

Retail 175

Retail Strategy Analytics Operations 175

PYMNTS

DECEMBER 10, 2018

It’s critical that the consumers who use their smartphones to transact with us have a product that provides an exceptional customer experience. The company reportedly failed to prevent at least $125 million in fraudulent transactions from April 2015 to October 2016.

Mobile 142

Mobile Marketing Customer Experience US 142

PYMNTS

JUNE 5, 2018

Now, with the addition of kiosks, the burger chain is turning its eye to customer experience and choice. interactive kiosk market was worth $717 million in 2016, the most recent year for which data was available. It will be adding these self-service stations at a rate of 1,000 U.S.

Strategy 172

Strategy Marketing Customer Experience Mobile 172