Accenture: Banking

MAY 22, 2019

Tim brings a unique perspective to treasury management services, having worked in industry, for solution providers and in consulting, helping commercial banks meet changing client expectations with new product and market strategies. percent between 2014 and 2016. Customer experience mastery is core to their business models.

Payments 150

Payments Customer Experience Survey Management 150

PYMNTS

OCTOBER 27, 2016

As the 2016 holiday season quickly approaches, how can retailers keep up with the pace of these supershoppers? If the latest The State of the Mobile Experience Report from PointSource is any indication, then merchants may still have a long way to go.

Retail 100

Retail Google User Experience Mobile 100

Payments Source

JANUARY 1, 2018

Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. We asked: “Please indicate your Marketing department’s major initiatives in the next 6-12 months.”. Three areas caused the most distress in Q3 2017: Dated or inaccurate data impedes effectiveness of marketing operations.

Trends 72

Trends Customer Experience Survey Data 72

William Mills

MAY 10, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. They offer chat bots for customer support, with the ability to create custom bots. There is a growing focus on customer experience and related compliance issues. Demo 2: when a customer does need to talk with an agent.

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Sergii Danilenko (Head of Marketing). 01:20 pm William Mills, CEO of William Mills Agency, and Stephen Ramirez, CEO of Beyond the Arc, discuss highlights from FinovateSpring 2016 Day 1. Check back for new updates throughout the day.

Video 40

Video Lending social media Analytics 40

William Mills

SEPTEMBER 9, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. 09:49 am Finovate Fall 2016 Day 1 Recap.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Customers can store all of their online profiles in one secure location to improve user experience. What’s the market strategy? Check back for new updates throughout the day. Who is the target audience?

Mobile 41

Mobile Video social media Data 41