PYMNTS

DECEMBER 27, 2018

From kiosks to online ordering and drive-through lanes, these merchants sought to provide their customers with digital alternatives to ordering at the counter in 2018. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157

Perficient

FEBRUARY 9, 2021

This idea underscores the natural forces at work as brands battle to keep pace with customer expectations and stay relevant. In 2018 Gartner reported, “across all industries at least 84% of consumers say their experiences with using digital tools and services fall short of expectations”.

Meeting 309

Meeting Customer Experience Millennials Branding 309

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

APRIL 12, 2018

Through the arrangement, Crate and Barrel will pair with Synchrony on a private label credit card as well as a new dual-branded card, the companies said in an announcement. “In The new Synchrony-backed credit cards are expected to be released later in 2018.

Branding 109

Branding Cards Customer Experience Tools 109

FICO

SEPTEMBER 28, 2018

With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough decisions about the most important aspect of the business – customers making payments. Consumer acceptance is so rapid we now see Netflx, Spotify and Amazon as established go-to brands.

Customer Experience 53

Customer Experience Branding Fraud Cards 53

PYMNTS

DECEMBER 8, 2020

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

Perficient

SEPTEMBER 15, 2020

You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand. Then widen your inquiry to learn from your customers as they interact with brands well outside your industry. 2018, November 01). that focus on meeting patient/member needs.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. At the same time, the brand seeks to create personalization through every one of its touchpoints. In Other Brick-and-Mortar News. percent and 1.0 percent, respectively.

Branding 123

Branding Retail New York New York City 123

Bank Innovation

DECEMBER 16, 2019

The brand released a new current account for U.K. customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. Virgin Money is making a play for the mass affluent.

Strategy 243

Strategy Community Tools Branding 243

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. Cashoff integrated with global brands. They see themselves as a platform for managing digital identity, secure by biometrics.

Mobile 78

Mobile Customer Experience Lending Analytics 78

William Mills

MAY 8, 2018

William Mills Agency will be live blogging at FinovateSpring 2018. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2018. He has more than 34 years of experience in financial technology and is a recognized leader in financial and technology marketing. finovate Tweets.

social media 40

social media Customer Experience Marketing Strategies Strategy 40

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. “We have the right merchandise, the right marketing and the right customer experiences in place to deliver a strong fourth quarter.”.

Retail 109

Retail Customer Experience Mobile Report 109

PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 158

Data Customer Experience Analytics Case Study 158

PYMNTS

JULY 15, 2020

Its virtual mall solution is called LazMall , which was launched in August 2018. It connects shoppers to more than 18,000 leading international and local brands. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”. “For

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

JULY 11, 2018

To create a new fashion line under its own label, the Dip apparel brand, Kroger is linking up with designer Joe Mimran. “Dip will transform our apparel business, further redefining the customer experience through Restock Kroger.” He has launched brands such as Joe Fresh, Pink Tartan and Club Monaco.

Branding 100

Branding Customer Experience Industry Marketing 100

PYMNTS

AUGUST 24, 2020

Speaking with PYMNTS recently, Chipotle Chief Restaurant Officer Scott Boatwright said the chain’s app and related digital experiences not only saved the day when on-premise dining was banned, but are also delivering an entirely new customer to the brand. “I

Branding 224

Branding Mobile Industry Customer Experience 224

PYMNTS

FEBRUARY 8, 2019

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. We could open stores as an expansion of our digital presence.”.

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

PYMNTS

JUNE 15, 2020

For the best example of retail’s digital shift, look to Inditex and its key brand Zara. Known globally as a fast fashion destination, Inditex put markets on notice last week that it will shift millions of euros from offline to online with Zara and its other brands. Expect more brand-payments platform partnerships.

Retail 154

Retail Branding Online Mobile 154

PYMNTS

DECEMBER 17, 2020

Account takeovers and shipping fraud increased by 347 percent and 391 percent, respectively, between 2018 and 2019, and the pandemic has only exacerbated these issues. Fraudsters are looking to falsify these promotions, however, putting merchants in an untenable situation that requires a brand-new approach to fix.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

MAY 16, 2019

The trouble with direct-to-consumer (DTC) brands is that the name belies how hard it actually is to reach and recruit the consumer. This is particularly hard for unknown emerging brands — and it gets exponentially harder the more crowded the field gets with competitors.

New York City 158

New York City Innovation Branding New York 158

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. It’s like converting casual dining to fast food,” Dine Brands CEO Stephen Joyce told The Post.

Innovation 183

Innovation Mobile Branding Maryland 183

Accenture

MAY 22, 2019

Customer experience mastery is core to their business models. They just need to zero-in on selling the last-mile connectivity to provide solutions to corporate customers. Legacy systems deliver two-dimensional customer experiences. 1 Accenture, “ Accenture Open Banking for Businesses Survey 2018 ”.

Payments 150

Payments Customer Experience Survey Management 150

PYMNTS

MARCH 23, 2018

But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience. The pace of innovation focused on consumer experience is showing no signs of slowing down.

Innovation 186

Innovation Security Technology Customer Experience 186

PYMNTS

FEBRUARY 25, 2020

You will see more 25 to 200-store brands that emerge as consumer choice expands.”. Stores serve as an extension of the online-shop where customers can interact with the brand,” said eCommerce analyst Matthias Perrot. Amazon currently takes 44 percent of that number, up from 40 percent in 2018. and Canada.

Retail 130

Retail Branding America Online 130

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. FIs must adopt fraud-fighting measures that are robust but do not create so much friction that legitimate customers find it difficult to access needed services.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

MARCH 10, 2020

Between 2018 and 2019, there was a 162 percent increase in buy now, pay later (BNPL) downloads – rising to roughly six million – of the most popular new “layaway” apps by the close of last year. Yes, we are converting customers that we may naturally not have, because now we provide a new piece of the customer experience to them.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

AUGUST 23, 2019

The store itself is on the shopping center’s first floor near Wegmans , which itself opened its first mall store in 2018. For us, we see the store as just another channel that we use to engage with our customers and showcase all that Wayfair has to offer,” Wayfair Spokesperson Susan Frechette told MassLive.

Retail 109

Retail Boston Kentucky New Jersey 109

Insights on Business

FEBRUARY 22, 2019

The tendency that the big guys get bigger is known in the industry as the network effect because of customers’ preference of banks with a large network. Sometimes a particular aspect of a brand is extended to the company’s other products. 1] Source: Accelerating digital transformation in banking, Deloitte, Oct 2018. [2]

Branding 143

Branding FDIC Retail Leadership 143

PYMNTS

JULY 28, 2017

With 100,000 branded chatbots and growing on Facebook Messenger alone, it doesn’t appear that chatbots have any intention of going away any time soon. At this time, it appears that the core function of chatbots is to help facilitate various customer service aspects throughout the consumer sales cycle.

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

FEBRUARY 7, 2019

The company has grown rapidly, and in 2018 it bought Flight Club, a rare sneaker consignment outfit. Goat Group’s customers skew younger and are digitally knowledgeable, a demographic Foot Locker is trying to attract. . With Foot Locker’s investment, Goat Group has raised $197.6 million so far.

Online 122

Online Groups Customer Experience Retail 122

William Mills

MAY 9, 2018

Welcome to FinovateSpring 2018. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Partnerships & Customers. Key Advisory Board Members.

Security 40

Security Samsung Strategy San Jose 40

The Financial Brand

JUNE 25, 2018

The post 4 Major Digital Marketing Trends Redefining Retail Banking in 2018 appeared first on The Financial Brand. What are financial marketers top priorities? Where are they struggling? And how will budgets shift in the year ahead?

Trends 32

Trends Retail Marketing Branding 32

PYMNTS

AUGUST 13, 2020

As Amazon, Target and Walmart hog the spotlight with a steady stream of newsworthy notices, grocery giant Kroger has been assiduously implementing, and benefiting from, a three-year-long digital transformation that has quietly made the brand into an eCommerce powerhouse.

Online 196

Online Report Customer Experience Technology 196

PYMNTS

DECEMBER 15, 2017

Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. If they’re not there, they’re losing out to other brands who are.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

MAY 2, 2018

In April, Synchrony revealed a partnership with Crate and Barrel to roll out a private label credit card as well as a new dual-branded card. The new Synchrony-backed credit cards are expected to be released later in 2018. “In

Cards 134

Cards Customer Experience Retail Tools 134