Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

MARCH 5, 2018

might simply be the latest mall brand caught in the retail whirlpool — things are beginning to turn around. Banana Republic , by comparison, was up 1 percent year over year, while growth at its namesake Gap brand remained flat. With, of course, a few qualifications. During its earnings report last Thursday (March 1), Gap Inc.

Branding 123

Branding Course Comparison Strategy 123

PYMNTS

DECEMBER 27, 2018

Glenn Fodor, SVP and head of First Data Insights, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Other Amazon-branded stores comprising the company’s physical footprint include Amazon Books, Amazon pop-ups and AmazonFresh Pickup. These are but a few examples of 2018 successes in physical retail.

Data 173

Data Retail eBook Online 173

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

MARCH 17, 2020

The 2020 Credit Union Innovation Index , conducted in partnership with PSCU , found that over 20 percent of members would drop their current CU over lack of innovation. The share of CU members reporting they were willing to change primary FIs over insufficient innovation increased by 4.6 percent between 2018 and 2019.”.

Innovation 159

Innovation Study Operations Examples 159

PYMNTS

FEBRUARY 24, 2020

The one thing we all have to learn: it is not about the innovations themselves. We get very excited about our innovative capabilities, and we are extremely proud of all of our IP and patents in this area. Those innovations have illumination that there is value here beyond a great light,” said Karner.

Innovation 221

Innovation US Data Examples 221

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. And many retailers are heeding the call: According to the PYMNTS Retail Innovation Readiness Index , 60 percent of health and beauty merchants are focusing on innovation. About the same share — or 60.9

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

DECEMBER 8, 2020

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

NOVEMBER 22, 2018

There isn’t a lot of room to really innovate the Thanksgiving turkey. It’s 2018, after all, and there are now many new ways to prepare a turkey and new gadgets help with that preparation. So is this innovation worth investigation? And, as of 2018, there are all kinds of contenders offering up all sorts of options for that.

Innovation 168

Innovation National New York Maine 168

PYMNTS

SEPTEMBER 24, 2020

Nike ’s digital sales surged in Q1, while the sportswear brand also saw an uptick in its connected fitness business. 22%: Rise in identity thefts targeting seniors between 2018 and 2019. In banking, financial crime is a pervasive threat to financial institutions (FI) globally. 6.7B: Amount U.K.

Technology 153

Technology Innovation Retail Video 153

PYMNTS

FEBRUARY 19, 2019

Those who work in and around high tech and innovation are lulled into a narrative about progress being on a march ever forward, rarely slowing, never stopping and certainly never turning around and marching in the wrong direction. . Even worse, it’s having an impact on how quickly their innovations can get to market.

Innovation 160

Innovation Fintech Marketing Study 160

Bank Innovation

DECEMBER 16, 2019

The brand released a new current account for U.K. customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. Virgin Money is making a play for the mass affluent.

Strategy 243

Strategy Community Tools Branding 243

PYMNTS

JULY 8, 2019

Project Verte has launched the MyVerte blockchain -based marketplace for direct-to-consumer brands. According to a press release , MyVerte will launch with over 100 brands, including new brands like Foreo, Temporary Forevers and La Luna Rose. The platform will also highlight new brands on a weekly basis.

Branding 115

Branding blockchain Los Angeles Dallas 115

PYMNTS

JUNE 7, 2019

Luxury fashion brands like Christian Dior, Louis Vuitton and Gucci are upping their social media game, especially on Instagram, and pouring real money into efforts to court young shoppers, according to a report by Reuters. With cash to spend, luxury brands are flying ahead of the competition.

social media 122

social media Branding Video Groups 122

PYMNTS

FEBRUARY 11, 2020

To help diners make the best use of their mobile devices to order meals, quick-service restaurants (QSRs) are tapping into mobile innovations. From Dunkin’ Brands to Grubhub , QSRs and ordering platforms are driving innovation with mobile ordering technology. QSRs are expanding their mobile order-ahead capabilities.

Mobile 144

Mobile Innovation Fraud Branding 144

PYMNTS

DECEMBER 26, 2018

It’s not easy work — and that is why there are far more “Uber of X’s” consigned to the scrap help of innovation history than there are successful Ubers in the market. People you know are much more of an authentic ambassador for a brand or cause than strangers.”. So what is the lesson to take from all this matchmaking?

social media 183

social media Groups How To Chicago 183

PYMNTS

JANUARY 2, 2019

It has been a year of subscription innovation, with businesses in many verticals – from food to transportation – providing consumers with products and services for a recurring fee. Below, PYMNTS rounds up the top subscription trends of the year and sheds light on how merchants used this offering to offer more flexibility for customers.

Company 176

Company Marketing Report Trends 176

PYMNTS

JANUARY 17, 2020

Amazon’s relationships with big brands on their platform is looking quite a bit less healthy than it once was, while Walmart has seen grocery services lose some ground in terms of consumer appreciation, according to a recently released ranking. Big News of the Week: Another Big Brand Break-Up. for smart lighting in 2018.

Branding 139

Branding Retail Meeting Report 139

PYMNTS

JANUARY 26, 2020

Among the fastest-growing hotel brands, Life House has over 800 beds and 25 hotels that are expected to be operational by early next year. . He added that software eliminates many issues but some “are solved with innovation in the supply chain of our services.”.

Branding 130

Branding Software Operations Capital 130

PYMNTS

JULY 23, 2019

Today, Lam said her concept is a “vegan and gluten-free lifestyle brand and baking mix company that gives back.” (The These shoppers also want to support brands that are making a difference — or a brand that has more than just a product. It also has an email marketing strategy and does festivals to gain brand recognition.

Branding 140

Branding Comparison Community Marketing 140

PYMNTS

SEPTEMBER 25, 2019

In a deal that would make it the fourth-biggest restaurant company in the country, Inspire Brands will acquire Jimmy John’s for a price that was not disclosed. Liautaud continued, “Inspire’s long-term approach, culture of innovation and commitment to helping brands grow sets it apart from the rest.”. 24, 2018 ($43.50

Branding 101

Branding Capital Groups Innovation 101

PYMNTS

MAY 16, 2019

The trouble with direct-to-consumer (DTC) brands is that the name belies how hard it actually is to reach and recruit the consumer. This is particularly hard for unknown emerging brands — and it gets exponentially harder the more crowded the field gets with competitors.

New York City 158

New York City Innovation Branding New York 158

PYMNTS

APRIL 4, 2019

As Chipotle continues its digital efforts, the chain’s stock is having its best year since 2013, with part of the increase credited to investors liking CEO Brian Niccol , who joined the chain about a year ago after turning Taco Bell into a lifestyle brand and introducing breakfast at the quick service restaurant. Chipotle’s Digital Gains.

Innovation 136

Innovation National Mobile Trends 136

PYMNTS

JANUARY 22, 2018

More important, perhaps, than the innovations they made on behalf of their more famous lead players, was how their contributions accelerated those innovations’ time to market. Innovation in payments and commerce has an unsung hero, too. And who will influence how innovation happens. But, I digress.

Innovation 135

Innovation Online Branding El Paso 135

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Ubiquitous smartphone use has changed the way consumers engage with brands. Self-checkout has been around for 15 years — we’re all accustomed to seeing SCO point-of-sale terminals at the grocery store.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

JULY 27, 2020

“Given the seismic shift to digital, the COVID-19 pandemic is forcing retail to achieve innovation in three to six months that would otherwise have taken three to five years. The pandemic has brought uncertainty to many businesses, but at the same time, it has sparked innovation,” said Ro Bhatia , chief operating officer at sticky.io.

Apple 206

Apple Branding Innovation Retail 206

Bank Innovation

JANUARY 24, 2018

EXCLUSIVE— Mobile-only bank account Chime hopes to sign 100,000 new accounts on its platform by the end of January 2018, in keeping with the growth that has lead the banking service to open 750,000 accounts so far, the bank stated. Chime’s banking services, including its Visa-branded debit card, are provided by The Bancorp Bank.

Branding 220

Branding Cards Mobile America 220

PYMNTS

FEBRUARY 13, 2019

From digital marketplaces like SeatGeek to tech firms such as Google , innovators are introducing new ways for consumers to buy products and services through social media sites and smart devices. In 2018, SeatGeek worked with Snapchat to let consumers buy live event tickets directly within the social media platform’s app.

social media 139

social media Innovation Google Retail 139

PYMNTS

DECEMBER 19, 2019

300: Minimum number of brands enabled by personalization platform operator Dynamic Yield. 0.8%: Share by which alcohol consumption declined in 2018. Data: 23,000: Number of McDonald’s restaurants offering delivery. 65%: Share of KFC orders made via drive-thru lanes. 16: Number of U.S. markets in which Starbucks delivers.

Mobile 130

Mobile Innovation Data Branding 130

PYMNTS

SEPTEMBER 23, 2019

As PYMNTS readers know, the QSR industry is undergoing historic innovation and disruption — and the latest financials from one of the largest and most successful QSR operators show where the trends are headed for late 2019 and the 2020s. But digital arguably provided an even better story for the brand. Customer Patience.

Innovation 155

Innovation Mobile Trends Operations 155

PYMNTS

FEBRUARY 26, 2020

Mastercard , like most consumer credit connected brands, was hit hard in the early days of the Great Recession. He has served as Mastercard’s Chief Product Officer since 2016 and has headed the network’s new products and innovation team since 2018.

Payments 274

Payments Course Fintech Cards 274

PYMNTS

JANUARY 20, 2020

Data: 2,500: Square footage of “Village Medical at Walgreens” branded clinics. million : Value of healthcare providers’ 2018 unreimbursed and uncompensated care costs. 250 billion : Typical cost to process 30 billion healthcare transactions. billon : Estimated annual savings as a result of digitized claims status inquiries.

Atlanta 131

Atlanta Innovation Retail Data 131

PYMNTS

SEPTEMBER 10, 2018

Long before innovators began talking about the power of ecosystems to transform commerce, scientists spent centuries studying them under microscopes in their labs. Decomposer for innovator large or small, established or emerging. An Ecosystem By Any Other Name. Substitute producer for buyer or supplier. Consumer for the end user.

Innovation 146

Innovation Cards Payments San Francisco 146

PYMNTS

JUNE 22, 2019

As of 2018 health and wellness was a $4.2 That the markets are changing is observable in what feels like an unending parade of brands looking to jump on board with the trend. Well, with innovation of course. Amazon in March released its first-ever line of in-house skincare products under the Belei brand name.

Innovation 153

Innovation Marketing San Francisco New York 153

PYMNTS

DECEMBER 26, 2018

Merchants from grocers to quick-service restaurants (QSRs) and gas stations rolled out new ways for consumers to transact from mobile ordering to scan-and-go checkout in 2018. But, brand name aside, Dunkin’, like Starbucks, guided customers toward mobile order-ahead technology this year.

Retail 136

Retail Mobile Miami Dallas 136

Bank Innovation

OCTOBER 27, 2017

EXCLUSIVE- With two products and a recently announced partnership with tax preparation software provider Intuit, Marcus by Goldman Sachs is keen on growing its brand through more new partnerships and products in 2018. The […].

Las Vegas 186

Las Vegas Taxes Software Branding 186

PYMNTS

JUNE 4, 2018

With retail uses as a top driver, International Data Corporation (IDC) projects that worldwide spending on virtual reality (VR) and augmented reality (AR) will reach $27 billion in 2018. The estimate marks a 92 percent increase over 2017 spending on the technology, Retail Dive reported.

Google 126

Google Retail Apple US 126