PYMNTS

SEPTEMBER 11, 2019

Virtual reality could have more retailers reach more consumers in the coming few years — in large part by upping the consumer experience. billion for retail and marketing in the year 2022, with revenues from VR initiatives expected to increase by 3,000 percent over the next four years. and Europe by 2022. Amazon VR Push.

Retail 192

Retail San Diego San Francisco Branding 192

PYMNTS

FEBRUARY 26, 2020

This is the year that customer experience surpasses brand and price as the most important factor in retail. That’s just one of the conclusions drawn in the latest American Customer Satisfaction Index (ACSI) out of U Michigan’s Kellogg School, which focuses on retail. Online retail increased by 1.3 out of 100.

Customer Experience 167

Customer Experience Branding Retail Online 167

PYMNTS

DECEMBER 28, 2018

This year, retailers from Kroger to Whole Foods Market brought new offerings ranging from cashierless checkout to personal shopping services to their stores. Amazon might have kicked off the year of cashierless checkout with its Amazon Go store in January , but the concept took off in other parts of the world in 2018.

Innovation 194

Innovation Sacramento Retail Kentucky 194

PYMNTS

MARCH 1, 2019

CEO Art Peck will still be in charge of the parent company, which includes the Gap brand, Banana Republic, Athleta, Intermix and new athletic brand Hill City. The other brands overlap each other but overlap Old Navy less,” Peck said on a conference call with analysts on Thursday (February 28), according to The Wall Street Journal.

Branding 145

Branding Conference Company Retail 145

PYMNTS

DECEMBER 24, 2019

21, the last Saturday shopping day before Christmas 2019, has been confirmed as the single biggest retail sales day in U.S. According to retail research firm Customer Growth Partners, consumers on Super Saturday spent a total of $34.4 More customers are shopping online, as well, as retailers offer improved web platforms. (58

Retail 186

Retail social media United States Millennials 186

PYMNTS

JANUARY 23, 2019

Hot on the heels of its close cousin, augmented reality (AR), more retailers are using immersive virtual reality (VR) experiences to entice customers through the doors of physical storefronts. While many retailers are using the technology to create tailored experiences for their brands, it may well become a new way for customers to shop, too.

Retail 171

Retail Branding Online Report 171

PYMNTS

FEBRUARY 11, 2019

But the growing use of those brands to attract sales is also leading to more focus on potential challenges for online, private label retail over the next few years. Private brands, of course, are hardly new, and their use in retail predates the birth of eCommerce. Consumers can buy furniture anywhere.

Retail 158

Retail Branding Online Seattle 158

PYMNTS

DECEMBER 16, 2020

Benetton Group , an Italian fashion company, is teaming once more with retail market intelligence firm EDITED as an "essential platform" for its future three-year roadmap, according to a Wednesday (Dec. 16) announcement. “As

Groups 157

Groups Retail Analytics Branding 157

PYMNTS

JULY 28, 2017

Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. With 100,000 branded chatbots and growing on Facebook Messenger alone, it doesn’t appear that chatbots have any intention of going away any time soon. Are they helping or hindering?

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

NOVEMBER 24, 2019

As traditional mall merchants go under, online brands are expanding into brick-and-mortar, the New York Post reported Saturday (Nov. One example is New York’s UNTUCKit , which started as an online men’s clothing store and grew into a global brand. That was more than all of 2018, which had 5,900 closings.

Online 167

Online Retail Milwaukee Branding 167

PYMNTS

APRIL 10, 2020

Fruit Street – a virtual one-stop-shop specializing in digital diabetes diagnosis and treatment – has partnered with vegetarian meal kit purveyor Purple Carrot to add a retail angle to its health advisory service. The rapidly evolving telehealth category has a new business model.

Retail 242

Retail Guidelines User Experience Branding 242

PYMNTS

AUGUST 28, 2020

New Report: Helping Retail Treasurers Navigate The Digital D2C Shift (“How To” Playbook). Not only have retail sales shifted online, but more consumers are buying more of what they want directly from the brand. Report: Helping Retailers Solve The Payments Piece Of The eCommerce Puzzle (Anatomy Of A Consumer Payment Playbook).

Retail 208

Retail Los Angeles San Francisco Online 208

PYMNTS

APRIL 16, 2019

Retail apocalypse? Whatever you want to call the decline of brick-and-mortar retail – and it’s getting worse, according to a few recent reports – it’s not good. merchants this year already have said they will shutter nearly 6,000 physical retail locations – that’s more than the nearly 5,900 closings for the entire year of 2018.

Retail 179

Retail Online Training Customer Experience 179

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

DECEMBER 28, 2018

When it comes to retail, recollections seem likely to linger upon the ongoing (and significant) growth in eCommerce, the developing relationship between online and physical stores, a big boost in apparel sales, and the role of mobile in the journey from browsing to purchase. According to Mastercard , overall retail spending increased 5.1

Retail 156

Retail Trends Course Online 156

PYMNTS

JUNE 5, 2019

It’s not enough to just be a retailer these days, it seems. The retail chain reportedly has been in discussions with Triad Retail Media , the retail advertiser owned by WPP PLC, to acquire it. Brands are expected to spend more on video ads this year, as the medium becomes more and more common on smartphones.

Retail 165

Retail Video Google Branding 165

PYMNTS

FEBRUARY 10, 2020

70 percent : Minimum share of Gen Z consumers who use shoppable feed experiences to learn more about brands. 23.11B : Value of the global interactive kiosk market in 2018. Data: 2019: The year Tommy Hilfiger introduced its visual commerce app via desktop and mobile at tommy.com.

Retail 184

Retail Tools Data Branding 184

PYMNTS

JANUARY 17, 2020

Amazon’s relationships with big brands on their platform is looking quite a bit less healthy than it once was, while Walmart has seen grocery services lose some ground in terms of consumer appreciation, according to a recently released ranking. Big News of the Week: Another Big Brand Break-Up. for smart lighting in 2018.

Branding 139

Branding Retail Meeting Report 139

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. More than six in 10 health and beauty firms — or 61.7

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

AUGUST 7, 2020

For retailers, it’s better to be hot in 2020 than top. The National Retail Federation (NRF) said on its blog this week that the Hot 100 Retailers, while vulnerable to mergers and acquisitions, as a group is more stable than the Top 100 Retailers ranking, as stores are impacted by the unpredictability of COVID-19.

Retail 144

Retail Groups Washington National 144

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DECEMBER 22, 2020

Amid a year in which over 11,000 retail closings have been announced, past Macy’s CEO Terry Lundgren foresees that disruption to the retail vertical related to COVID-19 will continue into 2021 and possibly bring about additional closings of stores, CNBC reported. We’re not done yet. Lundgren added, “This movie is not finished.

Retail 157

Retail Report Branding 157

PYMNTS

MAY 8, 2020

Samsung Pay has increasingly grown in popularity, processing more than one billion transactions , almost double compared to 2018. Growth is being fueled in part because more retailers are participating. By 2018, about 50 percent of retailers and restaurants starting accepting Apple Pay. smartphone users. .

Samsung 230

Samsung Management Cards Regional 230

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APRIL 9, 2020

It seems like a year ago, but it was actually only March 8 when discount retailer Burlington announced that it was abandoning its admittedly watered-down eCommerce offering. On one hand, the best way to get people in stores and avoid the fate of other brick-and-mortar retailers was to make online sales the only option.

Retail 164

Retail United States Exercises Online 164

PYMNTS

NOVEMBER 13, 2019

The sneaker and sports apparel company said it is going forge new retail partnerships and concentrate on its direct business. For many years, Nike opted out of an Amazon partnership due to concerns that it would weaken the brand. I don’t think as many brands can be as selective as Nike.”.

Branding 204

Branding Retail Company Report 204

PYMNTS

JANUARY 2, 2020

It’s going to be a very vocal year when it comes to retail. About 31 percent of consumers now own voice-activated devices, up from 27 percent in 2018 and 14 percent in 2017. About 31 percent of consumers now own voice-activated devices, up from 27 percent in 2018 and 14 percent in 2017.

Retail 154

Retail Branding Comparison Data 154

PYMNTS

DECEMBER 27, 2018

From kiosks to online ordering and drive-through lanes, these merchants sought to provide their customers with digital alternatives to ordering at the counter in 2018. Brands’ Pizza Hut unit announced that it would acquire online ordering software and service provider QuikOrder. Months later, in December , Yum!

Innovation 157

Innovation Branding Online Technology 157

PYMNTS

FEBRUARY 6, 2020

and has attracted more than 3,000 retailers to its partnerships. Sykes believes the attraction of online companies and uber-retailers it simple at one level. What brand doesn’t want to sit next to Beyonce or Kim at a fashion show? What brand doesn’t want to sit next to Beyonce or Kim at a fashion show? “I

Retail 142

Retail New York Branding Millennials 142

PYMNTS

JULY 5, 2019

It’s not enough to just be a retailer these days, it seems. The retail chain reportedly has been in discussions with Triad Retail Media , the retail advertiser owned by WPP PLC, to acquire it. Brands are expected to spend more on video ads this year, as the medium becomes more and more common on smartphones.

Retail 139

Retail Video Google Branding 139

PYMNTS

MAY 11, 2020

Through this year’s Levi’s Haus Miami activation, the brand partnered with TikTok influencers Callen Schaub , Cosette Rinab , Gabby Morrison and Everett Williams to create customized denim using Future Finish 3-D denim customization technology. For example, fashion brands have found success on Instagram and its visual strength.

Branding 148

Branding social media Video Miami 148

PYMNTS

JUNE 18, 2020

is comprising nearly half of the retail growth in the U.S. 15,000: Minimum count of merchants or brands that are offering or plan to offer BNPL. 85%: Proportion of retail sales that stores accounted for as of 2019. launch in 2018. 15,000: Minimum count of merchants or brands that are offering or plan to offer BNPL.

Retail 130

Retail Data Branding Online 130

PYMNTS

SEPTEMBER 24, 2020

Nike ’s digital sales surged in Q1, while the sportswear brand also saw an uptick in its connected fitness business. 22%: Rise in identity thefts targeting seniors between 2018 and 2019. In banking, financial crime is a pervasive threat to financial institutions (FI) globally. 6.7B: Amount U.K.

Technology 153

Technology Innovation Retail Video 153

PYMNTS

JANUARY 2, 2020

In some categories, the return rate is near 50 percent due to inconsistent sizing across brands, per IHL Group Founder and President Greg Buzek. He estimated that yearly worldwide losses from retail returns are almost $1 trillion – higher than 2015’s $600 billion. or 5 percent higher than the same period in 2018.

National 131

National Retail United States California 131

Bank Innovation

DECEMBER 16, 2019

The brand released a new current account for U.K. customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. Virgin Money is making a play for the mass affluent.

Strategy 243

Strategy Community Tools Branding 243

PYMNTS

AUGUST 4, 2020

With Burberry launching a social experience at its brick-and-mortar Shenzhen store and social platforms like Facebook pushing their commerce capabilities, new startups are popping up and established brands are catching up to capture this newest area of the digital shift. Brands and Mastercard. 4) with Tuli.

Trends 207

Trends Branding Retail Community 207

PYMNTS

JANUARY 29, 2018

The 2018 predictions seem more like a laundry list of trends and tactics that’ve emerged over the last several years than a discussion of the profound impact these trends have had on the consumer and business payments experience. It’s seemingly all about tactics these days. Starting with mobile wallets. The “Pays” have some work to do.

Mobile 168

Mobile Online Security Payments 168

PYMNTS

JANUARY 8, 2020

Case in point, Stockwell: a self-service retail venture that got off on a very wrong foot with customers by, among other things, choosing the wrong name. But the branding came across somewhat differently. The Washington Post branded Bodega the most hated startup in America.

Retail 130

Retail Los Angeles Branding San Francisco 130

PYMNTS

MAY 8, 2020

Brookfield has been moving in on mall-centric retail for some time, acquiring all of the stake for U.S. mall owner General Growth Properties (GGP) in 2018. In 2020, Brookfield has teamed with Simon and Authentic Brands Group to acquire Forever 21, which was in bankruptcy court.

Retail 141

Retail Las Vegas Illinois Groups 141