Bobsguide

MARCH 19, 2018

AI is evolving now in all industries especially in the banking sector, 2018 will showcase many projects and applications that are adopting AI to increase. Artificial intelligence (AI) has already become an everyday part of our lives. We use it at work and at home - often without even realizing it.

Customer Experience 114

Customer Experience Industry 114

Bank Innovation

NOVEMBER 5, 2019

TD Bank is testing new AI-based personalization capabilities within its mobile app, thanks to technology from Layer 6, an AI company it acquired in 2018.

Customer Experience 218

Customer Experience Tools Mobile Technology 218

PYMNTS

DECEMBER 26, 2018

The following piece was written by Rob Eleveld, CEO of Whitepages Pro , as a contribution to our 2018 year-end eBook. . Payments 2018 was a year of accelerated disruption. Smart use of verification data ensures that risk models can streamline good customer experience, fight fraud and evolve with the times.

eBook 149

eBook Fraud Data Payments 149

PYMNTS

DECEMBER 19, 2018

Edwards said companies paying consumers and small business[es] must focus on adoption, and adoption is about making the customer experience great — and the customer experience in 2019 is going to be about choice.

Payments 171

Payments Customer Experience Cards Retail 171

PYMNTS

DECEMBER 27, 2018

From kiosks to online ordering and drive-through lanes, these merchants sought to provide their customers with digital alternatives to ordering at the counter in 2018. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157

PYMNTS

DECEMBER 26, 2018

Daniel Houseman, partner at KPMG, contributed the following piece as part of the PYMNTS 2018 year-end eBook. . Payments innovation in 2018 has leveled the playing field, with new entrants, the rise of the customer and cross-border connectivity all enabling real-time payments almost anywhere and at virtually any time.

Innovation 128

Innovation eBook Regulation Payments 128

Perficient

FEBRUARY 11, 2021

A 2018 Forrester Wave report assessed PIM vendors on their strategy and included AI as a perceived strength as part of their evaluation. PIM systems are essential to commerce business’s success due to their responsibility of providing updated product data to the commerce websites. Businesses want more automated PIM processes.

Software 508

Software System Management Analytics 508

Perficient

SEPTEMBER 15, 2020

According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. With an increasing number of experiences powered by AI, such as voice search and virtual agents, it’s reshaping how consumers behave and make decisions. 2018, November 01). Learn more at perficient.com/healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 20, 2017

However, customers recently have come to expect more from businesses in terms of service, forming a landscape that’s saturated with options, and thus hyper-competitive. Many businesses now compete solely on the strength of their customer experience. Twitter-based customer service increased 250% from 2015 to 2017.

Branding 142

Branding social media Customer Experience Training 142

Perficient

FEBRUARY 9, 2021

In 2018 Gartner reported, “across all industries at least 84% of consumers say their experiences with using digital tools and services fall short of expectations”. Now/New/Next is a means of rapidly benchmarking your customer experience portfolio against leading brands.

Meeting 309

Meeting Customer Experience Millennials Branding 309

Insights on Business

DECEMBER 7, 2018

Constant customer feedback, net promoter scores and verbatims provide raw feedback for innovation and transform siloed departments like marketing, sales, and offering management to function as a holistic team. Design and innovation thinking should become foundational when choosing and testing partners.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

PYMNTS

FEBRUARY 19, 2018

In short, while 2017 was the year of payments disruption, 2018 will be the year of the satisfied customer. Leaders in this space will look at B2B payments as an opportunity to reduce friction in the customer experience. — $1.1 That doesn’t just mean consumers either. trillion: the current valuation of the U.S.

eBook 100

eBook Payments Customer Experience Innovation 100

Bank Innovation

FEBRUARY 28, 2020

Dobot, the automated savings platform acquired by Fifth Third in 2018, is working to help its users save $425 million since it launched with the bank just over a year ago. The app lets users put away funds toward savings goals of their choice. The tool automatically pulls users’ money into a savings account based […].

Tools 284

Tools Customer Experience Management Retail 284

Perficient

FEBRUARY 18, 2021

Released in 2018, ORC was built organically and is the type of innovation that will enable organizations to bring key business functionality on the same platform. Oracle Talent Acquisition Cloud (OTAC), also known as Taleo, has long been considered a global leader in talent solutions.

Data 497

Data User Experience Tools Mobile 497

Accenture: Banking

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). As of December 2018, Revolut had 200,000 Irish customers , an increase of fourfold in just over a year. From an Irish perspective, the challenge is here now.

Customer Experience 225

Customer Experience Online Millennials social media 225

PYMNTS

MARCH 30, 2020

SCB’s SVP of Commercial Banking Arthit Sriumporn said in a statement , “Being part of RippleNet has helped us to completely enhance our customer experience, expand our business and keep SCB moving into the future.”. billion) in operating income in 2018. billion baht ($4.6

Payments 251

Payments Customer Experience Mobile US 251

FICO

DECEMBER 11, 2017

In 2018, development and use of these technologies will continue to expand and flourish—in so many ways it’s hard to quantify. But just as Here Come Da Fudge and Bubblegum were my childhood favorites at Baskin Robbins (famed for its 31 flavors), here are some of the top things I think we'll see among the 31+ flavors of AI in 2018.

Analytics 100

Analytics blockchain Data US 100

PYMNTS

MARCH 5, 2018

Peck said Old Navy remains at the center of its expansion plans for 2018, with plans to double store openings in 2018. Athleta, with its “mid-teens” growth, hopes to expand into a “girls business.”. Gap and Banana Republic, on the other hand, will likely continue to see contractions, with the exception of their associated outlet lines.

Branding 123

Branding Course Comparison Strategy 123

Gonzobanker

MAY 14, 2018

It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. The post Financial Brand Forum 2018: 7 Takeaways in 7 Minutes appeared first on Gonzobanker. The event included a mix of CLOs, COOs, CEOs and board members, not mainly CMOs anymore.

Branding 125

Branding Industry Apple Marketing 125

PYMNTS

DECEMBER 8, 2020

Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

Bank Innovation

DECEMBER 16, 2019

customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. Virgin Money is making a play for the mass affluent. The brand released a new current account for U.K.

Strategy 243

Strategy Community Tools Branding 243

PYMNTS

JUNE 29, 2020

MIRROR, launched in 2018, specializes in interactive classes and features live and on-demand services. By acquiring the company, Lululemon is looking to expand its customer experiences and add to its “digital sweatlife” offerings, allowing for more personal solutions for customers.

Training 197

Training Customer Experience Community Company 197

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

Bank Innovation

DECEMBER 11, 2019

Rho, a business banking startup established in 2018, seeks to simplify money management for business owners. Venture capital firm Inspired Capital, which is led by LearnVest founder Alexa von Tobel, is making a bet on business banking startup Rho.

Capital 221

Capital Management Company Customer Experience 221

PYMNTS

APRIL 9, 2020

ITOCHU previously participated in Paidy’s Series B round in 2016 and its Series C round in July 2018, bringing its total investment in the startup to $91 million. Paidy has been successful in developing their business by offering a unique payment service with superb customer experience in the very competitive Japanese FinTech industry.

Customer Experience 230

Customer Experience Resources Fintech Fraud 230

PYMNTS

MARCH 23, 2018

But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience. The pace of innovation focused on consumer experience is showing no signs of slowing down.

Innovation 186

Innovation Security Technology Customer Experience 186

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. “We have the right merchandise, the right marketing and the right customer experiences in place to deliver a strong fourth quarter.”.

Retail 109

Retail Customer Experience Mobile Report 109

PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

SEPTEMBER 20, 2018

“The imperative for marketers across all industries is a laser focus on providing relevant, personalized and engaging experiences,” said Brad Rencher, executive vice president and general manager of digital experience at Adobe, in a press release. Headquartered in San Mateo, CA, Marketo has offices around the globe.

CA 143

CA Customer Experience Leadership Software 143

PYMNTS

DECEMBER 10, 2020

in 2018 before sharply decreasing to $3,869.47 billion in 2019, a larger sum than in 2017 and 2018 combined. billion in laundered money flow through cryptocurrency exchanges, up from $1 billion in 2018. The currency is well-known for its massive value fluctuations, as a single bitcoin cost just 9 cents in 2010, $313.92

cryptocurrency 222

cryptocurrency Compliance Bitcoin Regulation 222

Bank Innovation

FEBRUARY 28, 2020

Dobot, the automated savings platform acquired by Fifth Third in 2018, is working to help its users save $425 million since it launched with the bank just over a year ago. The app lets users put away funds toward savings goals of their choice. The tool automatically pulls users’ money into a savings account based […].

Tools 195

Tools Customer Experience Management Retail 195

PYMNTS

DECEMBER 28, 2018

One of the biggest shifts in banking that FinTech newcomers ushered into the market is the demand among customers for advisory services. Bank technology provider nCino has kept this challenge in mind throughout 2018. PYMNTS: Can you provide some insight into what technologies are affecting these markets? achieve their personal, ?financial

Fintech 177

Fintech Customer Experience Tools Technology 177

Insights on Business

FEBRUARY 26, 2018

It’s clear: Customer Experience is the battleground for banks, insurance, and financial services companies. Pressures from fintech competitors, regulators, cybercriminals threaten the relationships incumbent banks have built with their customers. Watch the video.

Las Vegas 122

Las Vegas Video Community Conference 122

Accenture: Banking

JULY 15, 2019

The focus for bank COOs is expanding beyond a pure cost perspective to include customer experience. Our recent banking survey showed that 74 percent of bank operations executives named customer experience as one of the top three priorities. ¹ 1 Accenture North America Banking Operations Survey 2018.

Customer Experience 153

Customer Experience Operations Survey Technology 153

PYMNTS

SEPTEMBER 4, 2020

Returns at the more than 100 banks supervised by the ECB dropped to 5 percent last year, down from 6 percent in 2018, behind most of their Asian and U.S. The reason is not hard to understand. and Asian rivals. Regulators say consolidation in the banking sector would lower costs, improving efficiency and boost profits.

New York 188

New York Regulation Customer Experience Report 188

PYMNTS

APRIL 30, 2019

Cross River was founded in 2008, and in December of 2018, it secured $100 million in a funding round led by KKR. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179