PYMNTS

MAY 1, 2020

Regulators may have shifted their focuses away from these initiatives and toward making sure their customers have the financial access they need to survive the pandemic, but the long-term goals of. The FSS understands that innovations often lead to heightened systemic, operational and cyber risks, as well,” he noted. “[It]

Innovation 245

Innovation Regulation Digital Banking Security 245

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. In April, Domino’s Pizza announced that Domino’s Hotspots would allow customers to receive deliveries in spaces such as parks, sports fields or beaches.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174

Perficient

FEBRUARY 18, 2021

Released in 2018, ORC was built organically and is the type of innovation that will enable organizations to bring key business functionality on the same platform. However, for Taleo clients that have implemented Oracle HCM Cloud, there is now a natively built solution Oracle Recruiting Cloud (ORC).

Data 497

Data User Experience Tools Mobile 497

PYMNTS

DECEMBER 8, 2020

Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

Bank Innovation

NOVEMBER 5, 2019

TD Bank is testing new AI-based personalization capabilities within its mobile app, thanks to technology from Layer 6, an AI company it acquired in 2018.

Customer Experience 218

Customer Experience Tools Mobile Technology 218

Perficient

FEBRUARY 11, 2021

A 2018 Forrester Wave report assessed PIM vendors on their strategy and included AI as a perceived strength as part of their evaluation. PIM systems are essential to commerce business’s success due to their responsibility of providing updated product data to the commerce websites. Businesses want more automated PIM processes.

Software 508

Software System Management Analytics 508

PYMNTS

JANUARY 18, 2018

In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. Optimism Up. Regulatory pressures, particularly following the global financial crisis, imposed new stressors on global banks.

Regulation 156

Regulation Innovation Fintech Marketing 156

Insights on Business

DECEMBER 7, 2018

Customers are the catalyst and elixir for change and innovation. Customer expectations will force financial services institutions to change the way they do business or these companies will get left behind. Design and innovation thinking should become foundational when choosing and testing partners.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

PYMNTS

FEBRUARY 19, 2018

But just as it’s nearly impossible to predict with precision the future of an ever-changing, ever-innovating market, it’s just as difficult to draw a single conclusion from so many experts’ opinions. In short, while 2017 was the year of payments disruption, 2018 will be the year of the satisfied customer.

eBook 100

eBook Payments Customer Experience Innovation 100

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As they open new stores, they do so with a complete mentality change and a much more diverse approach to the customer experience and self-service.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. CFO Vasant Prabhu said on the William Blair 2018 Growth Stock Conference Call on Wednesday (June 13). Bank of America. “Our

Mobile 150

Mobile Innovation Payments America 150

PYMNTS

MARCH 5, 2018

Peck said Old Navy remains at the center of its expansion plans for 2018, with plans to double store openings in 2018. We have a history of being a digital innovator, and we will continue to invest in this area given the outsized returns. Athleta, with its “mid-teens” growth, hopes to expand into a “girls business.”.

Branding 123

Branding Course Comparison Strategy 123

PYMNTS

OCTOBER 8, 2020

This builds on a trend that has been brewing for the past few years, the study found, as 39 percent of quick-service restaurant (QSR) customers reported that they used drive-thrus more in 2019 than in 2018.

Innovation 141

Innovation Fraud Mobile Security 141

Bank Innovation

FEBRUARY 28, 2020

Dobot, the automated savings platform acquired by Fifth Third in 2018, is working to help its users save $425 million since it launched with the bank just over a year ago. The app lets users put away funds toward savings goals of their choice. The tool automatically pulls users’ money into a savings account based […].

Tools 284

Tools Customer Experience Management Retail 284

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

MAY 16, 2019

Which is what drove DTC food brand Hungryroot to open its first pop-up store this spring in New York City, according to Mollie Chen, vice president of brand and customer experience. We’re hoping the store will put us in touch with more customers and real-time feedback,” she said in an interview.

New York City 158

New York City Innovation Branding New York 158

Bank Innovation

DECEMBER 16, 2019

customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. Virgin Money is making a play for the mass affluent. The brand released a new current account for U.K.

Strategy 243

Strategy Community Tools Branding 243

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. Each restaurant is then graded from 0 to 100, representing no innovation at all to most innovative. So what makes an innovative restaurant?

Study 111

Study Innovation Mobile Survey 111

PYMNTS

MAY 19, 2019

Wong was in charge from 2007 until 2018. At the same time, the credit unions are on the hook to not only provide for customer experience but also security. The move comes after its ex-Chief Executive Officer Kam Wong pleaded guilty to embezzling funds, reported Reuters.

New York 181

New York Security Customer Experience Innovation 181

Insights on Business

JANUARY 25, 2019

Looking at the top five blog entries of 2018, we see that using technology to meet the ever-increasing scale and rate of regulatory change is top of mind for financial service organizations. As Marc Andrew’s notes in his blog, Demystifying AI for risk and compliance , in 2018, we saw AI tackle exhausting regulatory requirements.

Marketing 79

Marketing blockchain Compliance Innovation 79

Perficient

JANUARY 26, 2021

Learn more about how we cultivate customer-centered business with Sitecore. 2018 Experience Award Winner. Perficient has: 15 Sitecore MVPs (the most in North America). 110+ Certified Sitecore Developers. 5 Sitecore Site of the Year Awards. Read the Stories of our Colleagues and Their Work.

Training 322

Training Community Strategy Leadership 322

PYMNTS

OCTOBER 23, 2019

As customers are becoming more and more mobile, they faster make a decision which product to purchase.”. percent since 2018. Related Innovation. Beacons are hardly the only innovation physical retailers are turning to as the holidays and a new decade approach. The market is growing and will reach some $10.2

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

SEPTEMBER 20, 2018

“The imperative for marketers across all industries is a laser focus on providing relevant, personalized and engaging experiences,” said Brad Rencher, executive vice president and general manager of digital experience at Adobe, in a press release. Headquartered in San Mateo, CA, Marketo has offices around the globe.

CA 143

CA Customer Experience Leadership Software 143

PYMNTS

SEPTEMBER 4, 2020

Returns at the more than 100 banks supervised by the ECB dropped to 5 percent last year, down from 6 percent in 2018, behind most of their Asian and U.S. The reason is not hard to understand. and Asian rivals. Regulators say consolidation in the banking sector would lower costs, improving efficiency and boost profits.

New York 188

New York Regulation Customer Experience Report 188

ATM Marketplace

APRIL 25, 2018

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.

Customer Experience 48

Customer Experience Strategy Groups Innovation 48

NCR

OCTOBER 13, 2017

One innovation that demonstrates what can be achieved when the mobile and ATM channels are brought together is Mastercard’s Cash Pick-Up. The service will be piloted in the US in the fourth quarter of 2017, before being made available at retail stores across the country from the beginning of 2018.

ATM 96

ATM Innovation Mobile America 96

PYMNTS

DECEMBER 18, 2018

Through gpi, SWIFT and its community have managed to radically innovate the very core of correspondent banking, in what has been the biggest innovation in SWIFT’s 40 year history,” said SWIFT Chief Marketing Officer Luc Meurant in a press release providing the business update.

Customer Experience 139

Customer Experience Innovation Payments Community 139

Bank Innovation

DECEMBER 11, 2019

Rho, a business banking startup established in 2018, seeks to simplify money management for business owners. Venture capital firm Inspired Capital, which is led by LearnVest founder Alexa von Tobel, is making a bet on business banking startup Rho.

Capital 221

Capital Management Company Customer Experience 221

PYMNTS

MARCH 4, 2019

million — tourists used Airbnb in South Korea in 2018. As part of its offerings, the company has listings for experiences such as traditional kimchi making and a hidden look at Seoul with an artist per a recent search for the country on the site. million listings were on Booking as of October 2018.

Innovation 116

Innovation Branding Samsung Online 116

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

JANUARY 1, 2019

Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As 2018 rolled along, bitcoin dipped. At the close of 2018, a lot of people are hurting, either from climbing in too late or having lost their savings through account takeovers or hacking. Return to the Customer.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

PYMNTS

DECEMBER 28, 2018

One of the biggest shifts in banking that FinTech newcomers ushered into the market is the demand among customers for advisory services. Bank technology provider nCino has kept this challenge in mind throughout 2018. However, as the speed of innovation continues to increase,? achieve their personal, ?financial back office, too.

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

JULY 28, 2017

At this time, it appears that the core function of chatbots is to help facilitate various customer service aspects throughout the consumer sales cycle. Brookings Institution argued that the automation of these mundane tasks would free up workers to concentrate on the more innovative tasks.

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. The solution is.

Security 182

Security Fraud ATM Cards 182