Remove 2018 Remove Customer Experience Remove Innovation
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Creating The Right Customer Experiences

PYMNTS

With so many options and changes, the challenge lies not in building a good customer experience, but in building a bunch of them. percent: Share of small FIs where innovative efforts are focused on customer experience. percent: Share of budget that FIs dedicated to innovation in Q4 2018. .

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2018 BCX awards competition call for entries: The best in customer experience

Payments Dive

Through Friday, June 15, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

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2018 Recap: The Year In ResTech Innovations

PYMNTS

It has been a year of innovations for quick-service restaurants (QSRs), with chains rolling out new digital technologies to help diners order and pay for food without having to wait in line. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

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Mastercard Talks Securing Innovation, And Innovating Security

PYMNTS

In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens.

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First Data: 2018 Was The Year Of The Store

PYMNTS

Glenn Fodor, SVP and head of First Data Insights, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Brick-and-mortar’s performance to start the holiday season illustrated physical retail’s ability to encourage customers to spend more per visit. These are but a few examples of 2018 successes in physical retail.

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How emerging tech can drive world-class banking customer experiences

Insights on Business

Customers are the catalyst and elixir for change and innovation. Customer expectations will force financial services institutions to change the way they do business or these companies will get left behind. Design and innovation thinking should become foundational when choosing and testing partners.

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Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

ATM Marketplace

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.