PYMNTS

DECEMBER 26, 2018

Daniel Houseman, partner at KPMG, contributed the following piece as part of the PYMNTS 2018 year-end eBook. . Payments innovation in 2018 has leveled the playing field, with new entrants, the rise of the customer and cross-border connectivity all enabling real-time payments almost anywhere and at virtually any time.

Innovation 128

Innovation eBook Regulation Payments 128

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. Account takeovers and shipping fraud increased by 347 percent and 391 percent, respectively, between 2018 and 2019, and the pandemic has only exacerbated these issues. Developments From The World Of Digital Fraud.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

DECEMBER 27, 2018

From kiosks to online ordering and drive-through lanes, these merchants sought to provide their customers with digital alternatives to ordering at the counter in 2018. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

MARCH 5, 2018

might simply be the latest mall brand caught in the retail whirlpool — things are beginning to turn around. Peck said Old Navy remains at the center of its expansion plans for 2018, with plans to double store openings in 2018. With, of course, a few qualifications. During its earnings report last Thursday (March 1), Gap Inc.

Branding 123

Branding Course Comparison Strategy 123

PYMNTS

SEPTEMBER 14, 2018

And according to experts, the impacts from the storm will likely be felt throughout the end of 2018 and perhaps into 2019. We have selling policies that all sellers agree to before selling on Amazon, and we’re actively monitoring our store and removing offers of products that violate our policies and harm our customer experience.”.

Retail 135

Retail North Carolina Puerto Rico Houston 135

PYMNTS

FEBRUARY 19, 2018

In short, while 2017 was the year of payments disruption, 2018 will be the year of the satisfied customer. Leaders in this space will look at B2B payments as an opportunity to reduce friction in the customer experience. — $1.1 That doesn’t just mean consumers either. trillion: the current valuation of the U.S.

eBook 100

eBook Payments Customer Experience Innovation 100

PYMNTS

APRIL 11, 2019

Sales of first-party business have grown to $117 billion in 2018 from $1.6 Third-party sales reached $160 billion in 2018, up from $0.1 We had to continue investing significantly over time as we experimented with different ideas and iterations. .” billion in 1999 at a compound annual growth rate of 25 percent.

Retail 129

Retail Customer Experience Course Tools 129

Bank Innovation

FEBRUARY 28, 2020

Dobot, the automated savings platform acquired by Fifth Third in 2018, is working to help its users save $425 million since it launched with the bank just over a year ago. The app lets users put away funds toward savings goals of their choice. The tool automatically pulls users’ money into a savings account based […].

Tools 284

Tools Customer Experience Management Retail 284

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. Sears said it plans to shutter 103 stores in 2018.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

DECEMBER 15, 2017

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

APRIL 9, 2020

ITOCHU previously participated in Paidy’s Series B round in 2016 and its Series C round in July 2018, bringing its total investment in the startup to $91 million. Paidy has been successful in developing their business by offering a unique payment service with superb customer experience in the very competitive Japanese FinTech industry.

Customer Experience 230

Customer Experience Resources Fintech Fraud 230

PYMNTS

JANUARY 3, 2019

The year 2018 was a busy one for Everlane. “We’re really trying to rethink retail, to build service at the forefront of retail and maintain a beautiful experience,” Preysman said. . Retail, he noted, has been driven by discovery and experience since the beginning of the sale of goods. .

Retail 116

Retail San Francisco Branding New York 116

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. Floravere Co-founder Denise Jin said in an announcement , “With our New York Flagship, we’ve created a retail experience that reflects how our bride actually shops: from IG to IRL.

Branding 123

Branding Retail New York New York City 123

PYMNTS

AUGUST 23, 2019

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.

Retail 109

Retail Boston Kentucky New Jersey 109

PYMNTS

DECEMBER 8, 2020

Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

OCTOBER 6, 2017

The retail game has evolved so much over the last half decade that, in some ways, it might be unrecognizable to a traveler who somehow found herself on the wrong side of a time warp and now entering 2018. Stitch Labs’ unique insight on what retailers need comes from the company’s roots. The Omnichannel Age.

Retail 109

Retail Fraud Customer Experience Management 109

PYMNTS

MARCH 12, 2018

Artificial intelligence (AI) is making itself right at home in the retail industry. In 2016, AI in the retail market totaled $712.6 million — a 38-fold increase — according to a February 2018 report by The Insight Partners. By 2025 — less than a decade later — it’s projected to reach $27,238.6 Why such an astronomical increase?

Customer Experience 144

Customer Experience Retail Analytics Technology 144

PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.”

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. Luxury retailers have been slower to move online than some other retailers, but the impact of online sales in this industry can already be seen.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

JULY 13, 2020

From telehealth to new financing options for patient treatments to big retailers like Walmart , Walgreens and CVS mashing up retail with healthcare, everyone from startups to incumbents are using the pandemic as an opportunity to disrupt — and reinvent — healthcare. Here’s a look at some of the latest developments. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

AUGUST 13, 2020

The home improvement retailer said it would open the West Coast online shopping fulfillment center this October in Mira Loma, California. Mira Loma is the company’s second direct fulfillment center, with the first having arrived in Nashville, Tennessee in 2018. The retailer unveiled an investment of $1.7

Online 142

Online Nashville Tennessee Retail 142

PYMNTS

NOVEMBER 16, 2016

Black Friday and Cyber Monday sales continue to increase year over year — while some project online holiday sales at $98 billion, new estimates from the National Retail Foundation project that this year’s online holiday sales could reach $117 billion. By 2018 it is projected that 20 percent of the world’s population will be shopping online.

Retail 100

Retail Fraud Cleveland Ohio 100

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. The retailer expects to see $1 billion in mobile sales this year. . Macy’s racked up earnings per share (EPS) of $.27 27 versus the $.14

Retail 109

Retail Customer Experience Mobile Report 109

Bank Innovation

DECEMBER 16, 2019

customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. Virgin Money is making a play for the mass affluent. The brand released a new current account for U.K.

Strategy 243

Strategy Community Tools Branding 243

PYMNTS

FEBRUARY 5, 2020

In retail, peak seasons can be as reliable as clockwork, dependable as — and even dictated by — spring, summer, fall and winter. Back to school is the longest peak season, stretching through July and August, generating tens of billions of dollars (as estimated by eMarketer ) for kindergarten through 12th grade and college-focused retailers.

Retail 167

Retail Customer Experience Management Security 167

PYMNTS

MAY 21, 2019

retailer Iceland has seen encouraging results from a mobile wallet technology pilot during a marketing campaign. Retail categories that saw the highest transaction share included restaurants, apparel, gas, grocery and specialty retail. And in the U.K.,

Apple 108

Apple Retail Mobile National 108

PYMNTS

JUNE 7, 2019

As consumers grow accustomed to digital shopping and mobile ordering, slow transactions can make or break the customer experience. While digital fund disbursements clearly can affect insurance claims, government tax returns and gig economy workers’ paychecks, it’s reimbursements that play a major role for the retail industry.

Online 178

Online Retail Study Video 178

PYMNTS

JUNE 29, 2020

MIRROR, launched in 2018, specializes in interactive classes and features live and on-demand services. By acquiring the company, Lululemon is looking to expand its customer experiences and add to its “digital sweatlife” offerings, allowing for more personal solutions for customers.

Training 197

Training Customer Experience Community Company 197

PYMNTS

MARCH 22, 2019

This next chapter empowers us to keep our focus on delivering that excellent customer experience at much larger scale and in more convenient and inspirational ways,” Tynan said in an announcement at the time of the investment. To keep tabs on the latest retail trends, check next week’s Retail Pulse. stores, per Nielsen.

DC 109

DC Retail Maryland Fort Worth 109

PYMNTS

APRIL 8, 2019

But not all labor market strength is distributed equally – and the retail segment continues to lag. In March, it was reported that retailers announced plans to cut 4,860 jobs, bringing its first-quarter retail segment losses to 46,061. On the downside, that is more cuts than any other sector.

Retail 148

Retail Study United States Report 148

PYMNTS

JULY 15, 2020

Its virtual mall solution is called LazMall , which was launched in August 2018. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”. The core Lazada business is centered on eCommerce infrastructure, which has been extended to LazMall.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. The inaugural Next-Gen Debit Tracker® details the evolving debit payments space and the payment methods’ role in banking and retail, as well as emerging strategies to combat fraud attempts. The solution is.

Security 182

Security Fraud ATM Cards 182

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. User goes to Walgreens and registers the retail store in app. With all of these components, the offering has become more of a dashboard.

Mobile 79

Mobile Customer Experience Lending Analytics 79

PYMNTS

MAY 29, 2019

Companies are developing new subscription boxes, tiers and perks to retain customers’ loyalty in the face of rising competition, too. million in China in 2018 — and it is only set to grow further. Like retail, the travel, entertainment and education industries have moved to the digital world.

Apple 179

Apple America Retail Industry 179

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 48

Customer Experience Retail San Diego Study 48