PYMNTS

DECEMBER 19, 2018

Consumers have been trained as retailer shoppers to pay merchants with a variety of payments methods that work at any point in time. The only kind of one-payment-method retailer that exists anywhere is a cash-only player, and those are becoming increasingly rare.

Payments 171

Payments Customer Experience Cards Retail 171

PYMNTS

FEBRUARY 19, 2018

In short, while 2017 was the year of payments disruption, 2018 will be the year of the satisfied customer. Leaders in this space will look at B2B payments as an opportunity to reduce friction in the customer experience. — $1.1 That doesn’t just mean consumers either. trillion: the current valuation of the U.S.

eBook 100

eBook Payments Customer Experience Innovation 100

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Generally, 56 percent of business innovation is driven by customer demand for more payment options.

Innovation 174

Innovation Retail Maine Security 174

NCR

MAY 3, 2018

However, recent research has indicated that rapid growth in the digital space could be coming at the expense of customer satisfaction. Power, said: “There is no doubt that digital banking channels give banks an enormous opportunity to reduce costs, but the risk is that those cost savings come with lower levels of customer engagement.

Customer Experience 53

Customer Experience Digital Banking Retail US 53

PYMNTS

APRIL 11, 2019

Sales of first-party business have grown to $117 billion in 2018 from $1.6 Third-party sales reached $160 billion in 2018, up from $0.1 We had to continue investing significantly over time as we experimented with different ideas and iterations. .” billion in 1999 at a compound annual growth rate of 25 percent.

Retail 129

Retail Customer Experience Course Tools 129

PYMNTS

MARCH 5, 2018

might simply be the latest mall brand caught in the retail whirlpool — things are beginning to turn around. Peck said Old Navy remains at the center of its expansion plans for 2018, with plans to double store openings in 2018. With, of course, a few qualifications. During its earnings report last Thursday (March 1), Gap Inc.

Branding 123

Branding Course Comparison Strategy 123

PYMNTS

DECEMBER 27, 2018

From kiosks to online ordering and drive-through lanes, these merchants sought to provide their customers with digital alternatives to ordering at the counter in 2018. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157

FICO

SEPTEMBER 28, 2018

With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough decisions about the most important aspect of the business – customers making payments. Tuesday, October 2, 2018. The post Will PSD2 and SCA Ruin Your Customer Experience?

Customer Experience 53

Customer Experience Branding Fraud Cards 53

PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.”

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

JANUARY 3, 2019

The year 2018 was a busy one for Everlane. “We’re really trying to rethink retail, to build service at the forefront of retail and maintain a beautiful experience,” Preysman said. . Retail, he noted, has been driven by discovery and experience since the beginning of the sale of goods. .

Retail 116

Retail San Francisco Branding New York 116

Bank Innovation

NOVEMBER 5, 2019

TD Bank is testing new AI-based personalization capabilities within its mobile app, thanks to technology from Layer 6, an AI company it acquired in 2018.

Customer Experience 218

Customer Experience Tools Mobile Technology 218

PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. Luxury retailers have been slower to move online than some other retailers, but the impact of online sales in this industry can already be seen.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

SEPTEMBER 14, 2018

And according to experts, the impacts from the storm will likely be felt throughout the end of 2018 and perhaps into 2019. We have selling policies that all sellers agree to before selling on Amazon, and we’re actively monitoring our store and removing offers of products that violate our policies and harm our customer experience.”.

Retail 135

Retail North Carolina Puerto Rico Houston 135

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. Sears said it plans to shutter 103 stores in 2018.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. Floravere Co-founder Denise Jin said in an announcement , “With our New York Flagship, we’ve created a retail experience that reflects how our bride actually shops: from IG to IRL.

Branding 123

Branding Retail New York New York City 123

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. The retailer expects to see $1 billion in mobile sales this year. . Macy’s racked up earnings per share (EPS) of $.27 27 versus the $.14

Retail 109

Retail Customer Experience Mobile Report 109

PYMNTS

MAY 21, 2019

retailer Iceland has seen encouraging results from a mobile wallet technology pilot during a marketing campaign. Retail categories that saw the highest transaction share included restaurants, apparel, gas, grocery and specialty retail. And in the U.K.,

Apple 108

Apple Retail Mobile National 108

PYMNTS

OCTOBER 6, 2017

The retail game has evolved so much over the last half decade that, in some ways, it might be unrecognizable to a traveler who somehow found herself on the wrong side of a time warp and now entering 2018. Stitch Labs’ unique insight on what retailers need comes from the company’s roots. The Omnichannel Age.

Retail 109

Retail Fraud Customer Experience Management 109

PYMNTS

NOVEMBER 27, 2019

percent in the United States in 2018 to $167 million per Technomic data. 1 on its list of the top 10 emerging restaurant brands of 2018.). restaurant market with its food platform by rethinking the customer experience and addressing the pain points people face when seeking nutritious, fast meals. Its sales increased 22.3

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. Account takeovers and shipping fraud increased by 347 percent and 391 percent, respectively, between 2018 and 2019, and the pandemic has only exacerbated these issues. Developments From The World Of Digital Fraud.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

DECEMBER 15, 2017

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

NOVEMBER 16, 2016

Black Friday and Cyber Monday sales continue to increase year over year — while some project online holiday sales at $98 billion, new estimates from the National Retail Foundation project that this year’s online holiday sales could reach $117 billion. By 2018 it is projected that 20 percent of the world’s population will be shopping online.

Retail 100

Retail Fraud Cleveland Ohio 100

PYMNTS

MARCH 22, 2019

This next chapter empowers us to keep our focus on delivering that excellent customer experience at much larger scale and in more convenient and inspirational ways,” Tynan said in an announcement at the time of the investment. To keep tabs on the latest retail trends, check next week’s Retail Pulse. stores, per Nielsen.

DC 109

DC Retail Maryland Fort Worth 109

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. User goes to Walgreens and registers the retail store in app. With all of these components, the offering has become more of a dashboard.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

OCTOBER 23, 2019

The trend promises to heat up even more in the 2020s, and in a new PYMNTS interview, Butch Langlois, president, North America, for cloud-based retail management software seller Vend , provided an in-depth tour of those changes and a glimpse of what’s to come. The average American ate out 185 times in 2018 — dropping from 216 times in 2000.

Retail 101

Retail System Mobile Innovation 101

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

MARCH 12, 2018

Artificial intelligence (AI) is making itself right at home in the retail industry. In 2016, AI in the retail market totaled $712.6 million — a 38-fold increase — according to a February 2018 report by The Insight Partners. By 2025 — less than a decade later — it’s projected to reach $27,238.6 Why such an astronomical increase?

Customer Experience 144

Customer Experience Retail Analytics Technology 144

PYMNTS

FEBRUARY 5, 2020

In retail, peak seasons can be as reliable as clockwork, dependable as — and even dictated by — spring, summer, fall and winter. Back to school is the longest peak season, stretching through July and August, generating tens of billions of dollars (as estimated by eMarketer ) for kindergarten through 12th grade and college-focused retailers.

Retail 167

Retail Customer Experience Management Security 167

PYMNTS

JULY 15, 2020

Its virtual mall solution is called LazMall , which was launched in August 2018. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”. The core Lazada business is centered on eCommerce infrastructure, which has been extended to LazMall.

Groups 153

Groups Branding Retail Taxes 153

The Financial Brand

JUNE 25, 2018

The post 4 Major Digital Marketing Trends Redefining Retail Banking in 2018 appeared first on The Financial Brand. What are financial marketers top priorities? Where are they struggling? And how will budgets shift in the year ahead?

Trends 32

Trends Retail Marketing Branding 32

PYMNTS

APRIL 9, 2020

ITOCHU previously participated in Paidy’s Series B round in 2016 and its Series C round in July 2018, bringing its total investment in the startup to $91 million. Paidy has been successful in developing their business by offering a unique payment service with superb customer experience in the very competitive Japanese FinTech industry.

Customer Experience 230

Customer Experience Resources Fintech Fraud 230

PYMNTS

SEPTEMBER 9, 2019

With this week’s Nordstrom Local debut in New York City and Starbucks’ plans for pick-up only cafes , it’s a new age for inventory-free retail. These new retail hubs are more experiential than traditional brick-and-mortar stores. As traditional retail is struggling, more merchants are starting to experiment.

Los Angeles 116

Los Angeles Retail New York City Customer Experience 116

Cisco

MARCH 26, 2021

Join us for our engaging industry sessions across financial services and retail. All financial services and retail session are future focused; taking the lessons learned from 2020 and building toward a more sustainable and inclusive future. Retailers work on razor-thin margins and are always looking for a competitive edge.

Customer Experience 71

Customer Experience Retail Operations Security 71

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

JULY 13, 2020

From telehealth to new financing options for patient treatments to big retailers like Walmart , Walgreens and CVS mashing up retail with healthcare, everyone from startups to incumbents are using the pandemic as an opportunity to disrupt — and reinvent — healthcare. Here’s a look at some of the latest developments. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 170

Data Customer Experience Analytics Case Study 170

PYMNTS

APRIL 8, 2019

But not all labor market strength is distributed equally – and the retail segment continues to lag. In March, it was reported that retailers announced plans to cut 4,860 jobs, bringing its first-quarter retail segment losses to 46,061. On the downside, that is more cuts than any other sector.

Retail 148

Retail Study United States Report 148