Perficient

MAY 28, 2020

J oin our community for career tips, upcoming opportunities, and to keep up with all things Life at Perficient. BONUS: Attend Conferences, like we did at PegaWorld 2019. See open jobs or join our community for career tips, job openings, company updates, and more! We have active Pega jobs in Washington DC open.

Leadership 467

Leadership Groups DC Management 467

Abrigo

FEBRUARY 27, 2020

Many community bankers expect a recession will start by at least mid-2021, according to the most recent Community Bank Sentiment Index. Survey Methodology: Abrigo asked 15 questions in an online survey of Abrigo customers and non-customers from Nov. 21, 2019 – Jan.

Lending 243

Lending Survey Data System 243

Insights on Business

MAY 8, 2019

These challenges and pressures are only compounded if you are running your operations without an appropriate automated tool and the wide-ranging benefits they can bring. June 13 th : E-Reward Sales Compensation Showcase 2019 , London. June 19 th : IBM SPM at Royal Ascot. To attend, please write to james.humphrey1@uk.ibm.com.

Meeting 96

Meeting Management User Experience Customer Experience 96

Gonzobanker

DECEMBER 20, 2019

GonzoBankers, 2019 was a year of extremes. Third, read and enjoy the 2019 edition of the GonzoBanker Awards, our 18 th. Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it! Heck, yeah!”.

How To 108

How To Fraud Mobile Online 108

Independent Banker

SEPTEMBER 30, 2021

But for most community banks, building a trustworthy brand isn’t a conscious effort. So first, we’ll look at how two community banks have become trusted pillars of the community through charity work and good old?fashioned fashioned customer service. billion-asset community bank. Build your community.

Community 139

Community Community Bank social media Security 139

PYMNTS

OCTOBER 5, 2020

According to the NPD Group , COVID-19 brought the year’s good start to a halt, with March athletic shoe sales down about 40 percent compared to 2019 and taking a 50 percent hit in April. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.

Technology 131

Technology Retail North Carolina National 131

Gonzobanker

JULY 10, 2020

In a recent Fortune survey, 55% of corporate executives said they expect to return to 2019 capital spending levels sometime in 2021. Community-based institutions have unique circumstances (and personal viewpoints) that impact how they see the world in the future and what planning will look like for them. Getting Back to Work.

Risk Management 88

Risk Management Capital Strategy social media 88

FICO

NOVEMBER 16, 2022

Tue, 07/02/2019 - 02:45. 65% of the respondents indicated that their companies plan to increase operational expenditure for fraud management anywhere from 5% to 20%+. Rounding out the top three concerns were preventing reputational damage from failure to tackle fraud (56%) and operational costs in monitoring/investigating fraud (51%).

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

JULY 15, 2019

billion is estimated to have been lost to cryptocurrency scams, thefts and fraud in the first quarter of 2019, and cybercriminals and scammers are not the only ones putting digital asset users at risk. More than $1.2

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

Jeff For Banks

DECEMBER 24, 2018

Although the magi's perils were greater and their journey quite significant than the modern day banker, I too see headwinds for community financial institutions, and wish for three gifts for them during this holiday season. My Wish For Bankers in 2019 1. And look forward to serving you and new friends in 2019. But it's coming.

social media 60

social media Training Resources Community 60

CFPB Monitor

APRIL 1, 2021

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Enhancing an institution’s ability to provide customized products and services. AI use by community institutions.

Risk Management 78

Risk Management Training Lending FDIC 78

PYMNTS

OCTOBER 8, 2019

Three months away from the end of 2019 and the dawn of the 2020s, the state of the credit union is stable, due to a healthy foundation that is already in place, according to Charles E. Chuck) Fagan, CEO of PSCU. The Millennial Challenge.

United States 102

United States Millennials Course Lending 102

FICO

AUGUST 16, 2022

FICO Community releases quarterly US Bankcard Industry Benchmarking trends. higher than in June 2019. is a whopping 40% higher than in June 2019. To relieve some of this pressure, more credit card issuers are turning to digital communications. Bankcard delinquencies continue to rise as growth in the economy slows.

Trends 52

Trends Industry US Cards 52

CB Insights

FEBRUARY 13, 2020

In an interview at CB Insights’ 2019 Future of Fintech conference, CFO and CPO William Gaybrick indicated that businesses are more constrained by developer resources than by capital. Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. Virtual card issuance. Source: Stripe.

Online 98

Online Company Retail Payments 98

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. and 11.1%, with a median of 8.1%

Capital 195

Capital Operations Customer Experience Comparison 195

Gonzobanker

MAY 21, 2019

Acme has doubled its size in the past five years with acquisitions of smaller community banks. While the Acme team knows parts of the business well, this bank operates primarily with a Day 2 “stasis” mindset. I anticipate great resistance to the changes I am recommending: Guiding Principle 1: True Customer Obsession.

Customer Experience 112

Customer Experience Analytics Management Operations 112

PYMNTS

JULY 13, 2020

Although immensely disruptive and, in many cases, devastating to small- to medium-sized businesses ( SMBs ), the pandemic has revealed just how resilient the SMB community really is. Forever Local, de Geer said, began as a way to help consumers with information about what businesses were operating in what capacity in their local communities.

Innovation 184

Innovation Online Community social media 184

CB Insights

AUGUST 23, 2018

JPM is the first consumer bank to give free trades to all retail customers. JPM has established a new focus on retail investing with the introduction of its app, Just Invest, and reported launch of its own robo-advisor in 2019. ChaseNet cuts merchant costs, rewards loyal customers through chasepay. Table of Contents.

Cards 76

Cards Mobile Strategy Branding 76

PYMNTS

APRIL 27, 2019

operations. Today, with a heavy heart, we’re announcing that Sinemia is closing its doors and ending operations in the U.S. It remains unknown at this point whether the service will continue to operate abroad in places like the U.K., The company announced the service was nearing a million members as of February 2019.

Payments 141

Payments Video Operations Texas 141

PopularBank

FEBRUARY 25, 2020

The Popular Bank Associate Trainee Program is a select, 10-month rotational program for top-tier recent college graduates that exposes trainees to the diverse lines of the bank’s businesses, operations, policies and practices. It allowed me to expand past my studies and explore areas in marketing, operations and technology. .

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

CB Insights

NOVEMBER 6, 2018

The first image below — taken from Google’s 2017 patent application titled “ Escalation to a human operator ” — shows the operator dashboard showing progress of existing tasks. But there’s a dark side to YouTube’s influencer marketing community. Source: Think with Google.

Google 72

Google Apple Industry Branding 72

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 192

Fintech Community Regional Technology 192

FICO

JANUARY 9, 2019

Horia Tipi noted a breakthrough for operations researchers and data scientists worldwide: Last week we announced that FICO Xpress Mosel, the leading optimization modeling, analytic orchestration, and programming language is now open and available to everyone free of charge. 3 Deliver Data-Driven, Highly Personalized Customer Experiences.

Analytics 40

Analytics Fraud Training Data 40

CB Insights

MARCH 11, 2019

Our analysts looked at signals across the industry to identify the top 21 retail trends to watch in 2019. Download the free report to learn about the biggest emerging trends in retail and strategies to watch for 2019. One of the top retail trends of 2019 will be applying AI, IoT, and more to inventory management. Private Labels.

Trends 70

Trends Retail Branding blockchain 70

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Still, consumer adoption of telehealth prior to Covid-19 was slow: in July 2019, a JD Power survey found that only about 10% of US residents had replaced a visit to the doctor, urgent care, or hospital with telemedicine services in the 12 months prior.

Industry 101

Industry Technology Online Video 101

PYMNTS

APRIL 19, 2019

The efforts are designed to increase foot traffic into the stores operated by those two chains. That would be good news for the world of brick-and-mortar retail – according to recent accounting from Coresight Research, and covered by PYMNTS , at least 4,810 retail store closures had been announced so far in 2019.

Retail 146

Retail Branding Online Video 146

PYMNTS

APRIL 19, 2019

The efforts are designed to increase foot traffic into the stores operated by those two chains. That would be good news for the world of brick-and-mortar retail — according to recent accounting from Coresight Research, and covered by PYMNTS , at least 4,810 retail store closures had been announced in 2019. Returns and Resales.

Retail 101

Retail Branding Online Video 101

CB Insights

MAY 15, 2019

DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. These bots aim to improve customer experience and reduce manual tasks.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! The big bang project is over.” Check it out on YouTube.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! The big bang project is over.” Check it out on YouTube.

Utah 60

Utah System Community Marketing 60