Perficient

AUGUST 31, 2020

It’s also a great time to think about innovation. You are probably seeing the pain points for both your contact center and your customers more clearly than ever. A recent study addresses the new reality of customer expectations. Callbacks are another great way to improve customer experience during periods of high usage.

Innovation 369

Innovation Video Strategy Customer Experience 369

Bank Innovation

APRIL 5, 2019

commercial banks are increasingly looking to fintechs to improve customer experience. commercial banks are considering new fintech partnerships for improving either customer experience or security, and in some cases -- both. Customer experience has increasingly become a central theme in banking, both retail […].

Customer Experience 199

Customer Experience Fintech Report Retail 199

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

Bank Innovation

FEBRUARY 13, 2020

billion digital interactions in 2019 between the bank’s customers and third–party apps.? The Gateway, established in 2016, allows customers to securely connect to third-party apps through aggregators like Plaid. Wells Fargo Gateway processed more than 1.5

Security 243

Security Customer Experience Retail 243

Bank Innovation

NOVEMBER 20, 2018

Alex Carriles, Head of Online Banking, BBVA Compass will speak at Bank Innovation Ignite in Seattle in March 2019 on the Natural Language Banking panel.

Innovation 150

Innovation Online Seattle Customer Experience 150

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. billion in 2019 to $4.1 Preventing Hiccups in the User Experience.

Customer Experience 131

Customer Experience Fraud Video Security 131

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. One study found that the use of malicious botnets to register false accounts increased by more than 70 percent in Q3 2019, for example.

Security 213

Security Innovation Fraud Study 213

PYMNTS

MAY 1, 2020

The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience. The FSS understands that innovations often lead to heightened systemic, operational and cyber risks, as well,” he noted. “[It] 18, 2019, Choi continued. “Similar to the U.K.

Innovation 245

Innovation Regulation Digital Banking Security 245

Bank Innovation

DECEMBER 30, 2019

Digital lenders are keen to innovate their product offerings to cater more specifically to different customer segments,” S&P noted in its 2019 U.S. Digital Lending Market Report. Term loans and […].

Lending 273

Lending Strategy Innovation Marketing 273

PYMNTS

DECEMBER 28, 2018

It’s going to be a significant conundrum for banks servicing small businesses in 2019: how to cut costs and invest in digitization, while maintaining a strong relationship with clients and providing the advisory services they need. In 2019, it is about ensuring the FI has the right? achieve their personal, ?financial

Fintech 177

Fintech Customer Experience Tools Technology 177

Bank Innovation

AUGUST 2, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending August 2, 2019.

Boston 170

Boston Customer Experience Video Conference 170

PYMNTS

JULY 31, 2019

Even in 2019, there persists this idea in the mainstream that invention stems from the epiphany and late-night toil of the solitary scientist. The FinTech moment is just beginning — much more innovation is certain to come, along with the funding and partnerships that will fuel those pushes. FinTech Partnerships.

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Technology Operations 148

Bank Innovation

JANUARY 27, 2020

customers, the company confirmed to Bank Innovation on Monday. in August 2019, has 5 million customers globally. What’s made us successful is that we’ve had a number of years globally to figure out what design, usability and overall customer approach […]. The company, which launched in the U.S.

US 243

US Digital Banking Innovation Company 243

Bank Innovation

JANUARY 26, 2020

Grasshopper opened in May 2019 after securing FDIC and OCC approval, a rare distinction for a digital-only bank. Jeremy Shure, global head of Grasshopper’s early-stage practice, told Bank Innovation that the company serves founders where the banking industry […].

New York City 243

New York City FDIC New York Innovation 243

PYMNTS

FEBRUARY 17, 2020

In eCommerce, Wine.com had a banner 2019, and the company expects more customer experience improvements in 2020 as they aim to engage a new generation of wine connoisseurs. Brick-and-mortar retailers are bringing smaller-scale, cutting-edge technology to city locations. All this, Today in Data.

Innovation 160

Innovation Customer Experience Data Retail 160

PYMNTS

JULY 13, 2020

Indeed, just as SMBs have fast-tracked their own digitization efforts, their financial technology partners have also found the current climate to be an opportunity to accelerate innovation and roll out new services to support their merchant and consumer users. Innovation On The Fast Track. The Bigger PayPal Picture.

Innovation 184

Innovation Online Community social media 184

Perficient

APRIL 14, 2022

population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. Data fuels personalization and process improvement in a modern commerce experience. New product opportunities are being driven by innovation and market conditions. Understanding Our People .

Strategy 332

Strategy Tools Industry Data 332

Gonzobanker

DECEMBER 20, 2019

GonzoBankers, 2019 was a year of extremes. Third, read and enjoy the 2019 edition of the GonzoBanker Awards, our 18 th. Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank.

Idaho 148

Idaho Conference Data Marketing 148

Bank Innovation

DECEMBER 24, 2019

If 2019 was the year of the challenger bank, 2020 will be the year payments companies move closer to bank territory. Marqeta, the card issuing and processing startup supporting the capabilities of large companies like Kabbage and Square, sees 2020 as a big year for payments companies branching out into banking.

Banking 2020 341

Banking 2020 Cards Payments Company 341

Bank Innovation

JANUARY 10, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 10, 2019.

Video 221

Video Innovation Customer Experience Innovation Strategies 221

PYMNTS

DECEMBER 27, 2019

We didn’t need more than two hands to count the ones we felt were change-the-world sort of innovations. By the numbers, it is hard to deny in the closing days of 2019 that instant payments, as observed by the PYMNTS Instant Payments Tracker , have hit their stride and are no longer a P2P payments tool for gig economy workers.

Payments 139

Payments Innovation Study Data 139

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. One third of Gen Z members and more than one quarter of millennials will make secondhand purchases in 2019 due to environmental concerns and cheaper prices.

Customer Experience 109

Customer Experience Millennials Retail Tools 109

Bank Innovation

AUGUST 9, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending August 9, 2019.

Apple 210

Apple Cards Video Fintech 210

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

Bank Innovation

MARCH 12, 2019

Lisa Frazier, Head of Innovation at Wells Fargo, says the bank wants to use artificial intelligence not just to make their customers' experience smoother and more delightful, but to help them make better financial decisions as well.

Customer Experience 186

Customer Experience Data Fintech Innovation 186

Insights on Business

FEBRUARY 3, 2019

Supported by innovative technologies and processes, this collaboration between humans and machines further enhances the strengths of the organizations that embrace it. The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact.

Customer Experience 157

Customer Experience social media Case Study Video 157

PYMNTS

JULY 17, 2020

. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. In a 2019 PYMNTS eBook much like this, we made predictions for eCommerce in 2020 and the next decade.

eBook 222

eBook Customer Experience Fraud Mobile 222

PYMNTS

DECEMBER 31, 2018

As they open new stores, they do so with a complete mentality change and a much more diverse approach to the customer experience and self-service. But as we’ve seen this year, and I think we’ll continue to see in 2019, the very concept of self-service is expanding to meet the needs of a vastly different consumer base.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

OCTOBER 8, 2020

A December 2019 study found that 70 percent of restaurant customers have used mobile devices to interact with restaurants, for example, although the nature of their interactions varies. The following Deep Dive explores how restaurants are using the latest dining and ordering technology to satisfy these requirements. Mobile Ordering.

Innovation 141

Innovation Fraud Mobile Security 141

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. SMBS Outpaced Top Retailers When It Came To Innovation Adoption . seconds before conversion online in Q4 2019 and 147.9

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

JANUARY 7, 2021

eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic uncertainty.

Innovation 168

Innovation Retail Customer Experience Online 168

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

Video 259

Video Fintech Operations Customer Experience 259

Bank Innovation

FEBRUARY 7, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb. In this episode, editors discuss the following news developments: Conversational AI company Kasisto’s closure of a $22M Series B extension funding round and its implications for the banking ecosystem; How FIS-owned Worldpay is working with U.K.

Fintech 273

Fintech Company Customer Experience Video 273

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

Abrigo

OCTOBER 21, 2019

However, they’re probably seeing fewer of these customers walking into a physical branch. Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report.

Millennials 218

Millennials Oklahoma Innovation Technology 218

PYMNTS

DECEMBER 18, 2018

However, that glass-half-full view isn’t warranted, Visa ’s Global Head of Innovation and Design Mark Jamison told Karen Webster, and is based on a view of commerce that is too myopic. This year, 2019 will likely be the first season that [holiday spending] will top $1 trillion,” Jamison explained.

Retail 140

Retail Millennials Online User Experience 140