Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

JANUARY 20, 2020

’Tis the season for … looking back at 2019 holiday sales trends, and figuring out what they mean for payments and commerce so far. Data from Fiserv supports that point: Brick-and-mortar retail growth during the 2019 holiday season stood at 1.4 The online experience is just getting that much better, as far as ease,” he said.

Data 147

Data Retail Mobile Iowa 147

PYMNTS

AUGUST 11, 2020

The real action, however, is in concepts that disrupt the dealership model and the punchline-worthy bad customer experiences long associated with it. billion and nearly 56,000 units sold – an increase of 13 percent over 2019 – with the number of cars sold up 25 percent year over year. .

Online 157

Online Michigan Trends Marketing 157

PYMNTS

DECEMBER 17, 2020

Account takeovers and shipping fraud increased by 347 percent and 391 percent, respectively, between 2018 and 2019, and the pandemic has only exacerbated these issues. Other fraudsters are deploying phishing schemes to net their ill-gotten gains, either using the stolen data themselves or selling it online.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. What else can it do, though, especially for online marketplaces? Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security.

Customer Experience 109

Customer Experience Millennials Retail Tools 109

PYMNTS

DECEMBER 18, 2020

Consumers redeemed more than $31 billion in eCommerce coupons in 2019, with untold other offers clipped from newspapers and receipts and cashed in stores. Rauch said the key to fighting promotion abuse fraud is to move as many promotions as possible online, where the store can monitor who uses them and reduce fraud opportunities.

Fraud 275

Fraud Retail Online Customer Experience 275

Gonzobanker

DECEMBER 20, 2019

GonzoBankers, 2019 was a year of extremes. Third, read and enjoy the 2019 edition of the GonzoBanker Awards, our 18 th. Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

JULY 17, 2020

. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. In a 2019 PYMNTS eBook much like this, we made predictions for eCommerce in 2020 and the next decade.

eBook 222

eBook Customer Experience Fraud Mobile 222

PYMNTS

AUGUST 6, 2020

Carvana , which works in the market of selling used cars online, announced its revenue was sitting at $1.12 “We have put people first and implemented policies that keep our team and our customers safe while still delivering the incredible customer experiences we are known for.”

Customer Experience 152

Customer Experience Policies Online Company 152

PYMNTS

DECEMBER 4, 2018

The move should increase sales for brands and eCommerce platforms, experts say, but it could also become a threat for online retailers, and especially fashion sites. Analysts say that 80 percent of India’s online fashion market – valued at $4 billion – is controlled by Flipkart-Myntra and Amazon India.

Online 146

Online Customer Experience Branding Retail 146

PYMNTS

DECEMBER 26, 2019

Starbucks kicked off 2019 by adding additional cities to its delivery network through a partnership with Uber Eats. ” Other restaurants collaborated with third-party delivery apps later in 2019. To help bring these options to more consumers, retailers and technology companies decided to join forces. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

Perficient

NOVEMBER 17, 2020

increase in online account openings since the onset of Covid-19, compared to a 9% increase in 2019. Only 40% of banks provide end-to-end account opening with a mobile device, while 72% offer online/website account opening. Mobile end-to-end account opening is one of those areas. Banks have seen a 14.5%

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

DECEMBER 18, 2018

This year, 2019 will likely be the first season that [holiday spending] will top $1 trillion,” Jamison explained. “I An approach, he said, that has many variations on that theme: line-busting tech in the store, beacons, smart digital clothes hangers that signal popular items online or rich loyalty offerings. There is an intent to buy.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

FEBRUARY 14, 2020

Things could not have gone much better for Wine.com in 2019. This year, they expect more customer experience improvements, a boost from the Golden State and an effort to keep a new generation of wine connoisseurs engaged. The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

JULY 1, 2020

The digital shift at retail continued its momentum this week as Walgreens and Lululemon both made significant moves to embrace the online consumer experience. pharmacy brand) access to customer data as they navigate online channels and provide consumers with more eCommerce options from the brands. “At

Exercises 249

Exercises Branding Retail Customer Experience 249

PYMNTS

JANUARY 7, 2021

Retailers and consumers in general also benefited from an industrywide initiative to remove frictions from online sales experiences, from onboarding to shopping cart editing to checkout. It focuses specifically on 78 indicators to measure how retailers’ customer experiences affected their conversion rates.

Innovation 168

Innovation Retail Customer Experience Online 168

PYMNTS

FEBRUARY 25, 2020

As Walmart aims to grow profits at its online shopping business and cut discord between units, the retailer is bringing together its store and eCommerce product-buying teams, The Wall Street Journal reported. Walmart has long had different store and online shopping teams. web and store businesses. web and store businesses.

Groups 170

Groups Retail Online Training 170

PYMNTS

DECEMBER 30, 2020

During the extended holiday season, the eCommerce giant says its independent sellers saw their sales grow more than 50 percent over 2019. Issues are already starting to pop up, most notably around the on-time delivery and customer experience rating that is so important for those third-party sellers. That’s the good news.

Policies 250

Policies Customer Experience New York Cards 250

Perficient

FEBRUARY 17, 2023

Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

DECEMBER 27, 2018

With the financial services space continuing to work through these hurdles, Andrew McFarlane, managing director at Accenture’s Payments practice and head of Accenture ‘s Open Banking group, told PYMNTS what he expected open banking initiatives to deliver to the small business banking ecosystem in 2019.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

MARCH 29, 2019

Point-of-sale financing is quickly becoming an attractive feature for consumers shopping online and in-store. Retail giants like Walmart are working with FinTechs to extend POS financing to customers, allowing shoppers to finance their purchases without accessing external credit that could impact credit scores. Supplier Strategy.

Online 166

Online Strategy Customer Experience Payments 166

PYMNTS

JANUARY 7, 2021

He said changes included “over 100 meaningful improvements to our digital-first, omni-always customer experience, and enhancements to our contactless new store and curbside pickup and same-day delivery service offering. We are delighted by the strong customer response to these efforts. million in red ink reported in Q3 2019.

Branding 205

Branding Retail Online Customer Experience 205

PYMNTS

MARCH 20, 2020

The perpetrators caused a 90 percent increase in fraud attacks between October and December 2019, and appear largely focused on new account registrations and logins across eCommerce, gaming and social media platforms. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.

Industry 225

Industry Fraud social media Security 225

PYMNTS

MAY 23, 2019

However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members. Customers may come in for the trust, but without a reliably good omnichannel experience, they won’t stay.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

Abrigo

OCTOBER 21, 2019

However, they’re probably seeing fewer of these customers walking into a physical branch. Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. It’s all about education, both for clients and employees.

Millennials 218

Millennials Oklahoma Innovation Technology 218

PYMNTS

OCTOBER 8, 2018

In a press release , the companies said that with the deal customers will get a more personalized shopping experience, whether that’s in a physical store or online. It is expected to be live in 2019 across all of H&M’s 14 markets, with the U.K. and Sweden in the first phase of deployment. “We

Retail 171

Retail Online Customer Experience Groups 171

PYMNTS

AUGUST 13, 2020

Kroger’s latest maneuver is the introduction of an online marketplace coming this fall, complementing a series of digital upgrades the chain first outlined in 2018. These are people who have experience buying from third parties, and have no anxiety about eCommerce.”. Online Grocery as a Moneymaker.

Online 196

Online Report Customer Experience Technology 196

PYMNTS

FEBRUARY 24, 2020

According to a recent report from Forrester and Adobe , brands defined as “experience-driven” grow at a clip of 19 percent per year, compared to 13 percent for others. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. It ran a fashion show at 25 stores in March 2019.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

MARCH 12, 2020

Contrariwise, the Bentonville behemoth missed analysts’ expectations for Q4 2019, which Walmart CFO Brett Biggs explained thusly: “The holiday season … wasn’t as good as expected due to lower sales volume and some pressure related to associate scheduling.”

Retail 187

Retail Millennials Customer Experience Resources 187

PYMNTS

NOVEMBER 12, 2020

consumers owned smartphones as of 2019, and the use of mobile solutions that do not rely on bank account access — including mobile wallets — is also increasing. This is leading more of our clients to instruct us to ‘turn on’ PayPal and other wallets in their customer experiences because it is relevant.”.

Mobile 202

Mobile Study Tools FDIC 202

PYMNTS

JANUARY 30, 2020

Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. intended to support fraud fighting without imposing frictions into the customer experience. Card fraud is an ever-present threat. The solution is.

Security 182

Security Fraud ATM Cards 182

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195