Perficient

JULY 12, 2022

With an increasing comfort with digital technology within financial services, firms must challenge traditional operating models and leverage digital tools to create an authentic relationship and earn (and retain) trust. population is considered Millennial or younger, as of July 2019) , the demand for personalization grows.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

PYMNTS

DECEMBER 31, 2020

Key Data Points: Consumers are performing 12 percent more activities at home in 2020 than they did in 2019 and making purchases during 12 percent of those activities, on average. Key Data Points: 60 percent of small restaurant operators have had their revenues decline since the pandemic began. 31 percent bank via app. percent to 11.5

Data 277

Data Innovation Payments Millennials 277

Insights on Business

FEBRUARY 13, 2019

They use the Bradesco infrastructure, but they operate in parallel. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. –> Browse more Think 2019 financial services blogs.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. operations. Millennials Were Black Friday’s Big Spenders in 2019. Millennials were the big Black Friday spenders , shelling out an average of $509.50

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

JANUARY 20, 2020

While it’s unclear yet if Papyrus’ e-commerce site and wholesale business will remain in operation, the business will be conducting liquidation sales at its stores.”. Millennials to the Rescue. Greeting card experts say it’s younger people and millennials, in particular, who have been keeping the industry afloat.

Retail 183

Retail Millennials Cards social media 183

PYMNTS

NOVEMBER 13, 2020

In this case, the metrics show triple-digit gains on the top line, and red ink on the operating income lines still in place – a hallmark of high-flying platform companies that have gone public over the past several months. At the same time, the operating loss declined from $479 million to $131 million. Cash Is King? .

Course 244

Course Millennials Operations Survey 244

PYMNTS

OCTOBER 21, 2018

JPMorgan Chase is doubling down with its FinTech aspirations, gearing up to start development of a new FinTech corporate campus in the early part of 2019. JPMorgan Chief Executive Jamie Dimon views technology as a way to keep back the competition from FinTech startups that are luring over millennial customers in droves.

Fintech 194

Fintech Fraud Millennials California 194

PYMNTS

DECEMBER 24, 2019

And 2019 was no exception. As Green Dot Chief Revenue Officer Brett Narlinger told Karen Webster, the same holds true for banks, particularly when it comes to millennial and Gen Z consumers. It’s been a wild ride for payment and merchant services in 2019. How IoT Can Make Payments New Again. What’s Next for Merchant Services.

Payments 134

Payments Illinois Mobile Guidelines 134

PYMNTS

JULY 14, 2020

The company, which operates in the U.S., billion in 2019, a 112 percent increase. Merchant revenue margins for fiscal 20 are expected to be in line with or better than the first half of fiscal 2020 and fiscal 2019. Afterpay Ltd. , Its strong performance across the business in Q4 delivered sales totaling $3.8

Millennials 188

Millennials Capital Trends Report 188

PYMNTS

FEBRUARY 19, 2020

Some operators, such as Chipotle , are even launching store designs that showcase pick-up windows. 50 percent: Portion of millennial consumers who place more deliveries than they did two years ago. meal delivery market controlled by DoorDash in October of 2019. And in retail, Essentia is ready for its un-Casper-like closeup.

Branding 130

Branding Millennials Data Retail 130

PYMNTS

MAY 19, 2020

As far back as late 2019, the second edition the Visa/PYMNTS How We Will Pay study demonstrated that the home and its voice-enabled devices were well on their way to becoming the consumer’s connected commerce command center. percent of bridge millennials have done so. Another 41.8 And consumers plan to stick with their new behaviors.

Technology 205

Technology Millennials Retail Report 205

PYMNTS

MAY 13, 2019

The spotlight burned brighter for peer-to-peer (P2P) payment services in the first quarter of 2019, with those payment methods finding popularity among more consumers. Perhaps the biggest story in P2P, though, is the ongoing battle between P2P providers Zelle (operated by Early Warning Services ) and Venmo (owned by PayPal ).

Payments 198

Payments Apple Cards Course 198

PYMNTS

MAY 1, 2019

-based credit unions in operation as of January 2019. 50 percent: Share of millennials who have indicated they are “more likely” to visit stores with intelligent retail or automated checkout facilities than standard retail outposts. 80 percent: Share of customer interactions projected to be handled by AI in 2023.

Guidelines 122

Guidelines Millennials Retail Data 122

PYMNTS

NOVEMBER 30, 2020

Our [gross order volume] in 2019 represented less than 3 percent of this off-premise spend, highlighting the large addressable opportunity ahead of us in the food vertical alone,” DoorDash wrote in its recent S-1 filing. billion during 2020’s first nine months — more than double the $885 million recorded in the same 2019 period.

US 181

US Marketing Trends Millennials 181

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. I’ve found that attracting younger, millennial talent is almost like attracting clients,” said McBay.

Millennials 218

Millennials Oklahoma Innovation Technology 218

PYMNTS

MAY 14, 2020

The $33 million revenue increase over fiscal 2019 is the biggest in the company’s 15-year history. However, April revenues exceeded $40 million, a 350 percent increase over April 2019. This took what the company calls “trailing” 12-month revenue to $197 million – a 47 percent increase over 2019. With sales of $3.2

Online 164

Online Retail Millennials Analytics 164

PYMNTS

AUGUST 9, 2019

In June 2019, PYMNTS surveyed 1,037 American consumers to learn about how they used their mobile apps, as well as their interest in using specialized “super apps” designed to help them move seamlessly from one app to the next. Then, there are Bridge Millennials. Among the Bridge Millennials in our study, 37.8

Data 155

Data Millennials Google Apple 155

PYMNTS

NOVEMBER 30, 2020

Millennials still make up the largest share of shoppers who begin and complete their shopping journeys via mobile phones, but baby boomers make up 28.3 The top performers in the current retail market are not the digital marketplaces one might assume, but merchants with both brick-and-mortar and online operations. This compares to 45.1

How To 232

How To Online Google Cards 232

PYMNTS

FEBRUARY 27, 2019

27), Anthony Barzilay Freund, editorial director and director of fine art at the retailer of antique and modern furniture, jewelry, fashion and art, talked about the role content — even long-form articles — can play in eCommerce in 2019. Even IKEA reportedly is reducing the print run of its 2019 catalog by 50 percent. Print Declines.

Retail 214

Retail Online America Millennials 214

PYMNTS

NOVEMBER 3, 2020

Schools and universities will be allowed to continue to operate, but all bars and restaurants must close except for takeout and delivery. According to the study, bridge millennials engage in 14.1 In other words, 45 percent of the activities that bridge millennials do on a day-to-day basis involve making a purchase.

Millennials 146

Millennials Data Study Survey 146

PYMNTS

SEPTEMBER 3, 2020

Some QSRs’ already-thin operating margins have been stretched beyond the breaking point as budget-conscious consumers shy away from eating out, forcing the eateries to declare bankruptcy. A 2019 report revealed that more than 100 million Americans face such restrictions, for example.

Management 130

Management System Millennials Study 130

PYMNTS

FEBRUARY 11, 2020

For its three years in operation, Brandless generated no shortage of buzz with its concept of “private label for less” and the idea that the best brand is no brand at all. Facing a growing cash crunch — and trying to streamline its operation — Brandless laid off 13 percent of its staff last March.

Branding 150

Branding Operations Leadership Millennials 150

Independent Banker

NOVEMBER 21, 2021

includes (from left): Christina Johantgen (head of marketing and creative), Joe York (head of product), Kelsey Cahill (summer associate), Jackie Charron (chief operating officer and executive vice president), Debbie Morin (chief financial officer), and CEO Charley Cummings. The team at Walden Mutual, a planned de novo in Concord, N.H.,

Community 170

Community New Hampshire New York Millennials 170

PYMNTS

DECEMBER 14, 2018

That wasn’t perhaps the most surprising news, given how Amazon keeps taking control of more logistical and delivery operations — an effort that many observers expect will eventually include the eCommerce operator competing head-to-head with UPS and FedEx. That’s one take on the news Thursday (Dec. billion in capital. households.

Retail 197

Retail Millennials Capital Operations 197

PYMNTS

AUGUST 20, 2019

According to the Q2 2019 Subscription Commerce Conversion Index , competition is tight as ever. However, the average index score in Q2 2019 was 64.4, in Q1 2019 yet also a little decline from Q2 2018 (65.1). in Q2 2019, up from 80.3 percent of millennials planning on the same. percent for bridge millennials.

User Experience 116

User Experience Millennials Video Payments 116

Bank Innovation

APRIL 17, 2019

The results came from a report released on Tuesday, titled “The 2019 Performance Against Customer Expectations,” which asked […].

User Experience 170

User Experience UX Report Financial Technology 170

PYMNTS

DECEMBER 11, 2019

Moody’s Investors Service slashed its forecast for department stores this season — with expectations the sector will log as much as a 20 percent decline in operating income. A decline was expected prior to Monday’s revision — but it was for 15 percent, which itself was a lowered estimation.

Millennials 131

Millennials Trends Retail Examples 131

Accenture: Banking

SEPTEMBER 22, 2019

An obvious reason is the inroads they’re making into the market, both domestically and globally: recent Accenture research finds that digital-only banks operating in the UK could amass a total of 35 million customers globally within the next 12 months, up from 13 million today. in the year to February 2019. Why are they doing so well?

Innovation 150

Innovation Metro Apple Marketing 150

CB Insights

OCTOBER 24, 2018

Millennials in particular struggle with credit cards — recent studies find that 3 in 5 millennials carry credit card balances month to month, while 45% don’t know the interest rate on their card. It is rumored that Klarna has plans to go public in 2019. Here’s what you should know about the POS lending trend.

Millennials 65

Millennials Lending Cards Capital 65

PYMNTS

OCTOBER 8, 2019

Taking the pulse of where we stand coming into the last few months of 2019, deal activity has seemingly been concentrated within the alternative finance and investment arenas. Groww focuses on investment products and services marketed to millennials. The company offers and operates an app that allows users to track daily spend.

Fintech 144

Fintech Capital United States Groups 144

Jeff For Banks

APRIL 4, 2024

Consumer Demographics and Changing Customer Demands Remember all the pre-pandemic talk about millennials? You couldn't go to a conference without every presenter having millennial this or millennial that on their slide decks. Now the oldest millennial is 43 (see table by Statista).

Banking Trends 113

Banking Trends Trends Millennials Oregon 113

PYMNTS

APRIL 30, 2020

customers reporting in 2019 that they primarily used digital channels for banking. Data from a 2018 survey showed that 43 percent of millennial consumers had given up on mobile banking activities that felt too complicated or lengthy, for example. Conducting financial operations digitally is gaining traction for other reasons, as well.

Digital Banking 150

Digital Banking Mobile Online Millennials 150

PYMNTS

FEBRUARY 1, 2019

The fourth quarter of 2018 was kind to Venmo and Zelle , the two big peer-to-peer (P2P) services that are battling for consumer loyalty and market supremacy — a fight that pits PayPal , the owner of Venmo, against the banks that operate Zelle. The numbers tell a story of ongoing growth and more consumer acceptance. P2P Numbers. million U.S.

Cards 179

Cards Payments Mobile Operations 179

PYMNTS

MAY 20, 2019

As reported in the latest Unattended Retail Tracker , done in partnership between PYMNTS and WorldNet Payments, unattended retail is gaining traction worldwide, on the heels of growth in consumer demand and as employers look to increase their operating profits. Millennials prefer to use cards for smaller transactions, namely those under $5.

San Francisco 170

San Francisco Retail Philadelphia Cards 170

PYMNTS

APRIL 30, 2019

He noted a recent survey that found 50 percent of millennials, 40 percent of Gen X and 20 percent of baby boomers have indicated they are “more likely” to visit stores with intelligent retail or automated checkout facilities than standard retail outposts. The days of the coin- and bill-operated laundry machine are numbered, it seems.

Retail 138

Retail Data Operations Payments 138

PYMNTS

DECEMBER 26, 2019

Change came from various areas for retail in 2019. Analytics, too, was another hot spot for retail change in 2019 and will continue to be for the 2020s. They’re counting the proportion or number of millennials and Generation Z shoppers at a store, and counting the number of Instagram-popular fashion brands in a store.

Retail 132

Retail Trends Analytics social media 132

PYMNTS

SEPTEMBER 17, 2019

Which is why it might be surprising to note that 2018 and 2019 have in many ways been strong growth years for the pawn industry in the U.S. Policymakers may have simply shifted operating firms from one industry to another, having no real effect on market conduct,” Ramirez writes. and around the world.

Ohio 151

Ohio Lending Iowa South Dakota 151