Gonzobanker

MARCH 26, 2020

Financial institutions that are not ready to fully serve customers digitally face an existential threat. By self-education, we’re not talking about an email reminding customers that the bank is accessible by phone or drive-thru and that digital banking is open. Who prints the card?

Mobile 149

Mobile Digital Banking Strategy Examples 149

American Banker

NOVEMBER 20, 2020

Daylight's initial product lineup includes a prepaid debit card with the customer’s chosen name and educational content around issues unique to LGBT households.

Digital Banking 78

Digital Banking Community Cards Banking 2020 78

American Banker

NOVEMBER 24, 2020

Shawn Rose, chief digital officer, and Holly Pontisso, vice president of customer experience at Scotiabank at Toronto, share how they have adapted their digital offerings for people over 50, including making sure ageist attitudes don’t creep into digital channels or messaging.

Digital Banking 77

Digital Banking Customer Experience Banking 2020 77

American Banker

AUGUST 31, 2020

The bank is making continuous improvements, including integrating Merrill Lynch accounts into its banking app and adding a security feature to Zelle.

America 84

America Digital Banking Security Banking 2020 84

American Banker

JUNE 11, 2020

Mobile banking use has swelled since the pandemic hit, and law enforcement officials expect hackers to target the credentials of digital novices. The FBI stressed the importance of two-factor authentication and ensuring consumers know how to spot fake apps that carry malware.

Digital Banking 64

Digital Banking Mobile How To Cyber Security 64

American Banker

JUNE 4, 2020

The quarantine and Citi's shift from hardware to software tokens have led to a 300% spike in commercial clients' opening of accounts online as well as increased digital banking use.

Online 92

Online Digital Banking Software Banking 2020 92

American Banker

OCTOBER 30, 2020

The digital bank is on a larger mission to attract younger customers. It's inserting itself into the popular video game in the hope that game players will learn about its products and have fun at the same time.

Video 93

Video Digital Banking Banking 2020 93

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Banking 2020

JULY 24, 2015

Reality checks for community banks switching to a digital model: There is a lot of talk about digital banking however, not all digital banking falls under the same umbrella. Community banks must examine what cultural, operational and marketing shifts will happen when they adopt digital banking initiatives.

Digital Banking 40

Digital Banking Innovation Payments Community Bank 40

American Banker

SEPTEMBER 30, 2020

Harit Talwar, who is moving from CEO of the digital banking unit to chairman of consumer banking, says Marcus wants to add checking and investment products, embed its offerings in additional high-profile platforms, and grow far beyond its current 5 million customers.

Digital Banking 87

Digital Banking Banking 2020 Mobile 87

Banking 2020

APRIL 3, 2015

Designing a digital bank: What are millennials looking for in their financial institution? Spotlight banking biometrics digital banking financial institutions internet millennials payments security smartphone wearables' They want transparency, financial advice and fully customizable convenience.

Digital Banking 40

Digital Banking Millennials Security Branding 40

American Banker

OCTOBER 16, 2020

The events of 2020 have only served to accelerate a number of potentially disruptive trends among consumers when it comes to banking and financial services — What does the emerging future of consumer and retail banking now look like?

Banking 2020 28

Banking 2020 Trends Retail Digital Banking 28

Banking 2020

JANUARY 16, 2015

adults saying they use a BlackBerry as their primary smartphone, it is hard for banks to justify investment in creating and maintaining apps for these devices. What really is “digital banking”?: Digital banking is widely used in the financial services industry, but experts struggle to define what it really means.

Digital Banking 40

Digital Banking Apple Mobile Survey 40

American Banker

OCTOBER 8, 2020

Television executive Ryan Glover, rap star Killer Mike and civil rights icon Andrew Young have launched a digital bank for Black and Hispanic consumers called Greenwood Financial.

US 70

US Digital Banking Banking 2020 70

American Banker

JUNE 1, 2020

Many of the cultural changes instituted by Hisham Salama, one of American Banker’s 2020 digital bankers of the year, have led to a more agile tech team and higher customer satisfaction scores.

Banking 2020 63

Banking 2020 Digital Banking Mobile 63

American Banker

DECEMBER 2, 2020

The challenger bank aimed at Gen Z and counts singers, sports professionals, a social media personality and fintech executives among its investors.

social media 48

social media Digital Banking Fintech Banking 2020 48

Payments Source

SEPTEMBER 22, 2020

The bank worked with TravelBank, a fintech, to offer virtual cards and an app that automatically generates expense reports.

Report 151

Report Cards Management Fintech 151

Banking 2020

JANUARY 25, 2016

Banks today are under pressure to perform — to generate revenue, to grow and to ensure regulatory compliance. Increasingly, customers do their banking either online or via mobile app, so it’s up to banks to provide users with a digital experience that meets their needs. Central to all of this is the customer.

Tools 40

Tools Digital Banking Software Trends 40

Payments Source

DECEMBER 14, 2020

The mobile banking and paperless habits bank customers picked up during the pandemic are here to stay, and financial institutions are working to strengthen their digital offerings, speakers at an American Banker conference said.

Conference 149

Conference Mobile Banking 2020 America 149

Payments Source

AUGUST 19, 2020

American Express isn't acquiring any loans in its deal for the online small-business lender. Here's what it is getting.

Online 145

Online Banking 2020 Digital Banking Lending 145

Banking 2020

MARCH 27, 2015

Articles via Mobile Commerce Daily, Wall Street Journal, The Financial Brand, Banking Exchange. Marketers must understand mobile banking consumers’ lucrative potential: More than 90% of banking households in the U.S. use digital channels to access their banks.

Millennials 40

Millennials Digital Banking Mobile Branding 40

Banking 2020

NOVEMBER 12, 2014

Eyeprint ID is already in market for consumers among 20 banks in Australia that are leveraging the digital banking platform provided by The System Works Group. Many banks are adopting EyeVerify to protect their internal employees phones using solutions from Good Technology and AirWatch. Source: WSJ.

System 101

System Security Groups Mobile 101

Banking 2020

MAY 12, 2015

*José Resendiz originally spoke on this topic during an NCR Corporation TEDx Talk in April 2015. A blog like this may not seem like the forum to talk about undertaking an Olympic triathlon, but it actually makes perfect sense. It didn’t just make me better at my job, it taught me to approach my work in an entirely different way.

Innovation 40

Innovation Digital Banking Survey Exercises 40

Payments Source

JUNE 29, 2020

Thanks to their close relationship with the card networks, banks stand to benefit most from deals like Mastercard’s agreement to buy Finicity and Visa’s pending purchase of Plaid. The prospects for fintechs and consumers are dicier.

Data 123

Data Fintech Cards Banking 2020 123

American Banker

DECEMBER 9, 2020

Sells, American Banker's Digital Banker of the Year for 2020, says he will help the New York fintech startup create digital currency products for banks.

New York 42

New York Fintech Banking 2020 Digital Banking 42

American Banker

AUGUST 6, 2020

The digital bank founded by a former Western Union president offers tools to help low and moderate income people.

Digital Banking 46

Digital Banking Tools Banking 2020 Fintech 46

Banking 2020

NOVEMBER 21, 2014

Visionary FinTech Leaders Talk About The New Banking Customer Experience Model – Forbes. Top 5 Digital Banking Myths – The Financial Brand. In Liberia, Mobile Banking to Help Ebola-affected Women Traders – Huffington Post. ?Snapchat Below are interesting stories the Banking.com staff has been reading over the past week.

Mobile 54

Mobile Payments Customer Experience Fintech 54

Banking 2020

DECEMBER 19, 2014

Building a Digital Bank is a Matter of Survival – The Financial Brand. Mobile’s Rise Poses a Riddle for Banks – WSJ. Mobile Banking Leaves Something to Be Desired, Consumers Say – eWeek. Below are interesting stories the Banking.com staff has been reading over the past week.

Innovation 54

Innovation Technology Mobile Digital Banking 54

Payments Source

JULY 20, 2020

Business models and adaptability will determine the success — or failure — of financial technology companies as they deal with fallout from the coronavirus outbreak.

Fintech 106

Fintech Financial Technology Technology Company 106

Banking 2020

DECEMBER 5, 2014

Westpac adds fingerprint access to mobile banking app – CNET. Mobile Banking Precautions: How To Avoid Cyberattacks – Investor’s Business Daily. Despite Digital Banking Growth, Traditional Channels Survive – The Financial Brand. ?Go Go Digital, But Don’t Forget Banking’s Human Factor – American Banker.

Mobile 50

Mobile Digital Banking Branding US 50

American Banker

AUGUST 4, 2020

KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.

Tools 101

Tools Regional Banking 2020 Digital Banking 101

American Banker

OCTOBER 26, 2020

But one venture capitalist says it's "a call to action" for traditional banks to match fintechs' all-digital, customer-friendly services. Speculation is part of the reason for the growing differential in market capitalization between legacy financial institutions and upstarts.

Fintech 101

Fintech Capital Marketing Banking 2020 101

American Banker

JULY 6, 2020

Jane Gladstone, new president of Promontory Interfinancial Network, says the recession will accelerate the shakeout among the nonbank disruptors and that small banks have an opportunity to forge new bonds with the survivors.

Fintech 100

Fintech Banking 2020 Community Bank Digital Banking 100

American Banker

JUNE 26, 2020

Citizens Bank and Citigroup are among the financial institutions plugging away at a service that has gained little traction among customers.

Banking 2020 101

Banking 2020 Digital Banking Management 101

American Banker

JUNE 22, 2020

In a new twist on an old scam, cybercriminals have tried to get thousands of people to surrender their Wells bank account information by sending authentic-looking emails containing malicious links that lead to a fake website bearing the company's name.

Company 98

Company Cyber Security Banking 2020 Digital Banking 98

American Banker

NOVEMBER 15, 2020

Financial institutions like Ally Financial, Clinton Savings Bank and First National Bank of Omaha are recruiting personal finance experts, college students and local personalities to promote their products and services.

Omaha 98

Omaha Branding National social media 98

American Banker

OCTOBER 13, 2020

Mobile and online banking technologies that the Toronto bank previously rolled out, including a virtual assistant developed by Kasisto and money management tools made by Moven, have become much more popular since the arrival of COVID-19.

Fintech 97

Fintech Tools Mobile Online 97