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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The COVID-19 pandemic stressed everyone in 2020. Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. So what went wrong in this pandemic?

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Microsoft Teams Updates (September 2020)

Perficient

In addition, Microsoft has indicated they will be making some enhancements to Visio for web by adding multi-page operations. If you are coming from Skype for Business Online you may be familiar with the Skype for Business Online Connector. Teams module updates. Education Insights. Last but not least we have Teams education!

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Insurance Operating Models Need to Put the Customer in the Middle (Part 2 of 5)

Perficient

In my last post, I discussed how insurance companies that demonstrate empathetic knowledge of their consumers and deliver tailored, real-time solutions will build on their noble purpose and gain competitive advantages in a digital operating environment. It starts with putting your customer in the middle of your operating model.

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Microsoft Teams Updates (August 2020)

Perficient

Although the meeting experience won’t be as robust as a native Teams meeting experience on a native Teams device, this will help bridge the gap when trying to join an external meeting that isn’t operating on the same meeting service. The offer also enables Phone System, PSTN integration, and Audio Conferencing when applicable.

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Why You Need to Make a Plan for Your 2020 Holiday Shopping Season – Here’s Why #250

Perficient

As the 2020 holiday season is fast approaching, we surveyed over 150 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. 2020 Holiday Season: How Marketers Can Prepare and Adapt – Webinar Transcript. In this episode of the?award-winning?Here’s

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Open Banking Meets Instant Payments At The Online Checkout

PYMNTS

Building on top of the open banking infrastructure, PayDirect is a new payment method that enables companies to take online payments in a highly secure way, and also pay out to customers through the same rails. I mean, how does a piece of plastic have anything to do with online?

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Alibaba Bets Billions On Online Grocery In China

PYMNTS

In a quest to dominate online food shopping in China, Alibaba invested $3.6 billion for a controlling stake in the hypermarket operator Sun Art Retail Group , Alibaba said in a statement on Monday (Oct. China’s biggest online shopping event since COVID-19 — the annual 618 sale — netted a combined $136.5 19) CNN report.

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