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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The COVID-19 pandemic stressed everyone in 2020. Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. So what went wrong in this pandemic?

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Insurance Operating Models Need to Put the Customer in the Middle (Part 2 of 5)

Perficient

In my last post, I discussed how insurance companies that demonstrate empathetic knowledge of their consumers and deliver tailored, real-time solutions will build on their noble purpose and gain competitive advantages in a digital operating environment. It starts with putting your customer in the middle of your operating model.

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Microsoft Teams Updates (September 2020)

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In addition, Microsoft has indicated they will be making some enhancements to Visio for web by adding multi-page operations. If you are coming from Skype for Business Online you may be familiar with the Skype for Business Online Connector. Teams module updates. Education Insights. Last but not least we have Teams education!

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Alibaba Bets Billions On Online Grocery In China

PYMNTS

In a quest to dominate online food shopping in China, Alibaba invested $3.6 billion for a controlling stake in the hypermarket operator Sun Art Retail Group , Alibaba said in a statement on Monday (Oct. China’s biggest online shopping event since COVID-19 — the annual 618 sale — netted a combined $136.5 19) CNN report.

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Deep Dive: How 2020 Shaped The Future Of Digital-First Banking

PYMNTS

How 2020 Impacted Digital-First Banking. changed the operating hours of all its branches, for example, and limited the number of customers that can be inside a branch at any given time, while Lloyds Bank has temporarily closed 200 of its 1,600 locations and reduced the operating hours of another 100 locations. .

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The 40 Percent Solution: How To Capture The Balance Of Retailing’s Holiday 2020

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While digital has been on the rise in seasonal shopping for the last several years, it entered the 2020 season on unusually strong footing. percent of “online natives,” those who begin and complete their shopping journeys via computer. Before March 2020 66.2 Before March 2020 66.2 percent say they still are.

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Why Toys Are Making A 2020 Comeback

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In fact, 2020 opened with retail reports decrying the great toy sales slump , citing the 4 percent fall-off in toy sales, the rather tepid holiday sales season reported between 2018 and 2019 and the fact that toy sales came up short during last year’s holiday season. under the age of 14.