Perficient

JANUARY 25, 2021

As we ring in 2021 and say goodbye to 2020, it’s time to look forward. There’s no better time to utilize the “new year, new me” mindset and focus on taking your company to the next level and giving your customers a better experience. 2021 will not be very different. So, how will you transform in 2021?

Trends 340

Trends Regulation Innovation Company 340

Perficient

JANUARY 26, 2022

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. In the most simple terms, journey science encompasses research, analysis, strategy, and experimentation – everything that you need to identify opportunities to improve the customer experience.”.

Customer Experience 484

Customer Experience Strategy Digital Strategies Analytics 484

Perficient

NOVEMBER 23, 2020

However, there are also more use cases to come in 2021, and here is how I see it playing out and why it’s important for B2B organizations to start planning now. Here are other business considerations to look at for 2021: Sporting Events / Concerts. Here are other business considerations to look at for 2021: Sporting Events / Concerts.

Company 354

Company Customer Experience Conference Guidelines 354

Perficient

JANUARY 14, 2021

Perficient announces the release of two business podcasts to kick off 2021. and Intelligent Data offer audiences expert insights on how digital technology can transform business and reshape customer experiences today. Season 1 includes episodes on: Data and customer experience trends in financial services.

Digital Strategies 499

Digital Strategies Customer Experience Trends Data 499

Perficient

MARCH 23, 2021

I am looking forward to hearing from Oracle over the next couple of days at Oracle Health Sciences Connect about the roadmap for Clinical One and Safety One, in addition to customer experiences so far.

Customer Experience 309

Customer Experience Analytics Study Meeting 309

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

Customer Experience 195

Customer Experience Survey Examples Branding 195

Accenture: Banking

JANUARY 23, 2022

The market turmoil of 2020-2021, along with an unprecedented surge that has renewed a focus on retail investors, has pushed direct investing platforms into the spotlight. From a customer experience perspective, direct investing is nothing new.

Retail 359

Retail social media Customer Experience Community 359

Perficient

DECEMBER 17, 2020

By listening before and after the site is live, you open the avenue for continuous feedback from both your customers and your employees. In 1997 Steve Jobs said that “You’ve got to start with the customer experience, and work backwards to the technology.”

Training 309

Training Survey Customer Experience Meeting 309

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Growing loans, earnings are banks' top challenges in 2021. Learn More.

Lending 221

Lending Technology Survey Examples 221

Accenture: Banking

SEPTEMBER 22, 2021

The post Banking Technology Vision 2021: Key trends for UK and Irish banks appeared first on Accenture Banking Blog. Reading this edition of the Banking Tech Vision I felt it stood out from all the previous ones—especially from the perspective of the industry in the UK and Ireland. Each year, the….

Trends 195

Trends Technology Industry Customer Experience 195

Cisco

NOVEMBER 23, 2020

As we look ahead to 2021, a few key areas of focus stand out. This includes improving your customer experience and engaging with them in new ways from the moment they enter the branch. As we look ahead to 2021, security and analytics will continue to be key considerations for change. Meet the secure branch of the future.

Customer Experience 145

Customer Experience Analytics Video Resources 145

Perficient

FEBRUARY 2, 2023

billion in 2021, a year-on-year growth of 65%. Currently, India is the dominant leader in the RTP space – 48 billion real-time payment transactions occurred in India in 2021 and the number continues to grow. billion for Indian businesses and consumers in 2021, helping to unlock $16.4 billion of economic output.

Industry 471

Industry Trends social media Payments 471

Accenture: Banking

JUNE 29, 2022

million Open Banking payments had been executed by the end of 2021. The user experience will be key to…. The shift to digital services has accelerated since 2020, improving the potential of Open Banking payments to become a viable alternative to card payments. Cumulatively, over 26.6 There was a 500% increase in that year alone.

How To 393

How To Payments User Experience Cards 393

PYMNTS

JANUARY 20, 2021

Ryan Frere, executive vice president and general manager of B2B for Flywire , believes that embedded finance in B2B is key to payments optimization in 2021. We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers.

Payments 175

Payments Examples Software Management 175

PYMNTS

FEBRUARY 21, 2020

More than $1 trillion is expected to be spent on cybersecurity solutions worldwide between 2017 and 2021 as companies address the need for protections and make major investments in digital fraud-fighting techniques. They must do so judicially or risk wasting those investments, however.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The restaurant now plans to expand this delivery option nationwide in 2021. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

Perficient

OCTOBER 26, 2020

Improved Consumer Experience Possibilities with 5G. Consumer markets have tried to deliver Immersive and personalized customer experiences with fits and starts, but with limited success. Consumers expect flawless experiences and to-date, existing networks have been a barrier to that. Video/Live Streaming. So Now What?

Video 476

Video United States Apple Innovation 476

Perficient

SEPTEMBER 24, 2020

While Coveo plans to put a nomination process in place for 2021, this year the company has personally made the inductee selections. “We We will open a formal nomination process for 2021, in November,” said Marie-Michele Caron, vice president of global alliances at Coveo. What Makes a Coveo MVP?

Leadership 309

Leadership Analytics Customer Experience Groups 309

Perficient

JANUARY 26, 2022

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. In the most simple terms, journey science encompasses research, analysis, strategy, and experimentation – everything that you need to identify opportunities to improve the customer experience.”.

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. Email: 2021-RFI-AI@cfpb.gov. CFPB-2021-0004 in the subject line of the message. Include Docket No.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

DECEMBER 2, 2020

According to Gartner’s CMO Spend Survey 2020-2021 , marketing technology currently accounts for 26% of budgets – a larger percentage than media, in-house labor, and agencies. Despite budget cuts due to the COVID-19 pandemic, 68% of CMOs expect their martech spend to increase in the coming year.

Technology 322

Technology Marketing Houston Marketing Automation 322

PYMNTS

JANUARY 8, 2021

Kount CEO Bradley Wiskirchen said that over 9,000 brands worldwide depend on the Kount Identity Trust Global Network “to protect against digital fraud while enabling personalized customer experiences and new eCommerce channels,” according to the announcement.

Idaho 295

Idaho Fraud United States Customer Experience 295

Perficient

MAY 13, 2021

With the government relief programs anticipated to end in 2021 and hopes of a quick return to stable and steady income levels, your customers need help. Customer Loyalty and Retention Must Be Top of Mind! Unfortunately, no one could predict how long the impact would last, and therefore those consumers fell into delinquency.

Analytics 436

Analytics Meeting US Data 436

ATM Marketplace

APRIL 21, 2021

A Comprehensive Analysis of the Consumer Financial Protection Bureau Database

Customer Experience 97

Customer Experience Report Analysis 97

PYMNTS

NOVEMBER 17, 2020

The reality of bots is that they’re pretty much in all areas of the customer experience and customer journey,” Sevounts said. And if it’s a good bot that the system finds, it makes sure legitimate customers have a frictionless experience. Will 2021 Be The Year Of Bot? Today, they’re pretty much everywhere.”.

Fraud 163

Fraud Montana Retail System 163

PYMNTS

JANUARY 28, 2021

"With the subscription industry flourishing despite the pandemic, there’s more opportunity than ever to find complementary services across the subscription ecosystem that can enhance a company’s offering and stand out from the crowd," says Dorbala in " A Look Forward: What Executives Wish for America and the World in 2021.

User Experience 271

User Experience Trends Strategy Customer Experience 271

PYMNTS

SEPTEMBER 5, 2019

General Motors (GM) plans to add Google apps capability to its cars in 2021, according to a report. Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research.

Google 117

Google System Customer Experience Operations 117

PYMNTS

DECEMBER 11, 2020

Although much of the 2021 holiday season will be very different than anything that came before it, some of the changes are easier to anticipate than others. And I think that’s going to be an experience that persists and pushes even further into the store.”. That stuff hasn't been fully evolved into the store experience.

Retail 273

Retail Meeting Customer Experience Online 273

Perficient

MAY 17, 2022

It seems like everyone in 2021 took out a loan on a new car, even though we all knew supplies were low and demand was high. hit a record $734bn in 2021, according to data from the Federal Reserve Bank of New York. 2021 was a mix of constrained inventory and pent-up demand. It really is a mixed up, muddled up, shook up world.

Strategy 294

Strategy Customer Experience Study Technology 294

Perficient

FEBRUARY 9, 2021

Forrester Research found that last year “first-time trials of new digital experiences are highest among Gen Zers and Millennials, often by factors ranging from 1.6x (online events, “buy online, pick-up in store”) to 2.7x (online banking).” A Salesforce study revealed that 88% of companies plan to accelerate digital investments in 2021.

Meeting 309

Meeting Customer Experience Millennials Branding 309

PYMNTS

JANUARY 8, 2021

As part of our commitment to delivering the best possible customer experience, we have decided to transfer [the] Amazon Pantry selection to the main Amazon.com store so customers can get everyday household products faster, without an extra subscription or purchase requirement,” an Amazon representative told Bloomberg by email.

Maine 269

Maine Retail Customer Experience Report 269

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. For most organizations and their customers, 2020 was a year eventful beyond measure.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Cisco

FEBRUARY 8, 2021

2021 Business goals are going back to basics. And as efficiency should ultimately improve the bottom line, a secondary business goal for midsize businesses heading into 2021 is improving profitability (cited by 40% of respondents). Source: Cisco/IDG, 2021. Legacy infrastructure remains a roadblock.

Study 115

Study Security Operations Meeting 115

PYMNTS

DECEMBER 18, 2020

18) as part of its fiscal Q2 2021 earnings that total sales dropped 19.4 Those include worker and customer health and safety, in-restaurant execution in an intricate operating environment, putting technology into place to bolster the customer experience and reshaping its business model. Darden Restaurants, Inc.

Report 201

Report Operations Customer Experience Capital 201

PYMNTS

SEPTEMBER 16, 2020

Glovo will continue to operate the businesses in the five countries that are new to Delivery Hero until March of 2021. Acquiring Glovo’s local operations gives us the opportunity to double down on our efforts to drive innovation, continuously improve customer experience and support local vendors in the region.

Regional 248

Regional America Operations US 248

Perficient

MARCH 3, 2021

Joseph Willet, a Director of Experience Design at Perficient and alumni of Savannah College of Art and Design (SCAD), recently mentored a team of students that participated and won the Fan Favorite award at the 2021 STARTUP competition, the week-long yearly competition hosted by the Future Leaders of UX (FLUX) Club.

UX 539

UX Meeting social media Strategy 539

PYMNTS

SEPTEMBER 29, 2020

Global chargeback volume, the study showed, will reach 615 million by 2021, largely coming from customers frustrated and disputing transactions, the release said. By enriching transaction details, merchants can alleviate friendly fraud, reduce chargebacks and improve the customer experience.”.

Online 243

Online Guidelines Study Fraud 243