PYMNTS

DECEMBER 11, 2020

Although much of the 2021 holiday season will be very different than anything that came before it, some of the changes are easier to anticipate than others. Before COVID-19, there were probably a lot of demographic groups that didn't know how easy it is to order online and then head to the store for pickup.

Retail 273

Retail Meeting Customer Experience Online 273

Perficient

FEBRUARY 9, 2021

Forrester Research found that last year “first-time trials of new digital experiences are highest among Gen Zers and Millennials, often by factors ranging from 1.6x (online events, “buy online, pick-up in store”) to 2.7x (online banking).” Nor are your competitors taking their foot off the digital gas.

Meeting 309

Meeting Customer Experience Millennials Branding 309

Abrigo

MARCH 15, 2022

Offering Digital Consumer and Commercial Accounts Benefits Financial Institutions Banks and credit unions that enable online/digital account opening win new customers and members and retain existing ones. . Takeaway 1 Many financial institutions are adding or improving online or digital account opening capabilities. .

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

JANUARY 8, 2021

Amazon has ended one of its first efforts to sell food online, with the eCommerce retailer closing its Prime Pantry service. The 11 planes will become part of Amazon Air’s collection of aircraft in 2021 and 2022. Many items available under the Prime Pantry name in the past were integrated into its main website, Bloomberg reported. “As

Maine 269

Maine Retail Customer Experience Report 269

PYMNTS

NOVEMBER 17, 2020

The reality of bots is that they’re pretty much in all areas of the customer experience and customer journey,” Sevounts said. And if it’s a good bot that the system finds, it makes sure legitimate customers have a frictionless experience. Will 2021 Be The Year Of Bot? Today, they’re pretty much everywhere.”.

Fraud 163

Fraud Montana Retail System 163

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

SEPTEMBER 16, 2020

Glovo will continue to operate the businesses in the five countries that are new to Delivery Hero until March of 2021. Niklas Östberg , CEO and co-founder of Delivery Hero, said in a prepared statement: "Latin America is a region with exceptional growth potential for online delivery.

Regional 248

Regional America Operations US 248

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Visa recently announced a new policy to help shoppers alleviate this pain point.

Policies 302

Policies Online Retail Payments 302

PYMNTS

DECEMBER 30, 2020

Issues are already starting to pop up, most notably around the on-time delivery and customer experience rating that is so important for those third-party sellers. The true profit of the 2020 holiday season may not be known until the end of January 2021,” it said. Items shipped between Oct. 31 can be returned until Jan.

Policies 250

Policies Customer Experience New York Cards 250

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

Perficient

SEPTEMBER 2, 2022

Richard Tan Yu: Well D, after graduating as a history major in 2021, I got a job at a bank. Well, when you graduated in 2021, the Dutch Tulip craze had ended over 300 years prior. To me, the companies that did best were those who invested and used the underlying technology to enhance the customer experience and streamline operations.

blockchain 55

blockchain Customer Experience Examples Leadership 55

PYMNTS

JULY 15, 2019

Starbucks China Retail Chief Operating Officer and President Leo Tsoi said in the announcement about the new express retail concept, “The Starbucks Now store is a testament to our unwavering commitment to delivering innovative customer experiences through new retail formats. China’s Digital Coffee Market.

Online 131

Online Retail Mobile United States 131

PYMNTS

DECEMBER 16, 2020

And then, after the transaction is made, there’s the task of understanding the byzantine codes and data that are tied to online statements. The “language” of the statements may represent a Rosetta Stone of sorts for the 110 million consumers who have pivoted online in the wake of the pandemic.

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

NOVEMBER 9, 2020

As COVID-19 continues to modify ideas around how we shop and pay, consumers and B2B buyers are also making choices about where to shop: online or in-store? Retailers in this environment must do more to imbue in-store shopping experiences with the sense of control, convenience and safety consumers have come to expect when purchasing online.”.

Retail 261

Retail Millennials Online Tools 261

Perficient

FEBRUARY 17, 2023

Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

SEPTEMBER 22, 2020

million in 2021 as dining spaces reopen but is eventually expected to rebound to 53.9 QSRs that offer mobile order-ahead options as well as convenient online ordering methods are expanding their sales significantly through these digital channels during the pandemic. percent to 45.6 million this year. million in 2023.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

NOVEMBER 17, 2020

It is replacing the static three-digit security code that has become a verification standard for online transactions with a digital CVV that changes periodically. But by securing it, Maxim said they can ultimately pursue other aspects of the customer experience. “As How It Will Work.

Fraud 316

Fraud Michigan Security Cards 316

Perficient

MARCH 3, 2023

Conclusion The last online article in our series of 3 blogs concludes with the need for product ownership and project management skills to be utilized on your supply chain visibility journey to ensure any technical builds are done in a coordinated manner.

blockchain 275

blockchain Management Regulation Resources 275

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. All eBay sellers will be transitioned to the new data requirements — and intermediated payment arrangements — no later than July 2021, the company said.

Payments 149

Payments Customer Experience Risk Management Data 149

PYMNTS

SEPTEMBER 23, 2020

million in 2021 as indoor restaurant dining spaces reopen and consumers venture out to eat again. Each of those areas — accounts, payments, loyalty programs — are all opportunities for fraudsters to potentially exploit,” Rich Stuppy, chief customer experience officer at Kount, told PYMNTS. percent to 45.6

Mobile 245

Mobile New York City Fraud New York 245

Perficient

MAY 21, 2021

Within Perficient, our culture is known as being “helpful, supportive, and friendly” (Best Places to Work survey, 2021), and these students exhibited the type of encouragement and celebration that motivate and inspire the amazing work we do at Perficient, and, in this case, beyond. . Bright Paths Project: Grow Better.

Milwaukee 348

Milwaukee Software Course Detroit 348

PYMNTS

DECEMBER 22, 2020

The automotive market continues to fire on all cylinders despite the pandemic as online and offline sales have either remained flat or trending up for Q3. CarMax’s business model is rooted in the physical dealership model as the company has increasingly leveraged its online channels. But not for long.

Marketing 165

Marketing Online Trends Branding 165

PYMNTS

JANUARY 7, 2021

Nonetheless, it does give a potentially significant boost to the brands that do, as the continuation of certain trends, including a shift to grocery at the expense of restaurants, is expected in 2021.”. We're proud of the product mix and shopping experience we provide in our stores and online.

California 203

California CA Analytics Branding 203

PYMNTS

NOVEMBER 13, 2020

“It’s hard to say if they are,” said McLain, who added that some issuers have gotten their arms around the shift to multifactor authentication to make online purchases more secure, and some are wrapping things up. Merchants, he said, need to realize that SCA need not be applied to all of a merchant’s online traffic. “In

Analysis 154

Analysis Online Data Customer Experience 154

PYMNTS

DECEMBER 23, 2020

Hondal said she believes it’s time to reimagine loyalty programs for 2021, especially the element of loyalty rewards. It needs to be about the whole experience and my relationship with you as a brand. It must be more than points or the cash discount,” she said. “It

Strategy 266

Strategy Marketing Marketing Strategies Branding 266

PYMNTS

SEPTEMBER 17, 2019

One of the latest examples of that comes from General Motors, which plans to add Google apps capability to its cars in 2021, according to a report. Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research. Google Play.

Google 171

Google Retail Customer Experience System 171

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Perficient

MARCH 8, 2023

In fact, a 2021 study by BNY Mellon showed there would be an extra $3.22 As part of the initiative, Goldman Sachs developed a free online business education program available to women globally. According to Forrester , companies in the top quartile for gender diversity are 21% more likely to have above-average financial returns.

Innovation Strategies 275

Innovation Strategies Study Marketing Strategy 275

PYMNTS

JANUARY 27, 2021

To make it all work and to “think through some of the regulatory and premium handling challenges that come up with insurance,” Merritt said Buddy has partnered with online payment processor Stripe. Nuts And Bolts. New Markets And Opportunities. I would be over the moon if we did one [new expansion] of each,” he said.

Las Vegas 287

Las Vegas Conference Examples Marketing 287

Abrigo

AUGUST 25, 2021

Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. Takeaway 3 Enhancing the customer experience means delivering on customer expectations with digital offerings. So, how will your financial institution set itself apart and be the one the customer chooses?

Lending 195

Lending System Community Retail 195

Abrigo

MARCH 3, 2022

CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market. The data also shows the emergence and success of online lenders, accounting for 20% of business loan applications.

Lending 195

Lending Community Marketing Community Bank 195

PYMNTS

JULY 28, 2019

Supermarket giant Kroger and online grocery retailer Ocado are joining forces to build the second of 20 planned automated warehouse facilities. The two companies have broken ground on what they call America’s second “customer fulfillment center” (CFC), located in Groveland, FL, according to a press release. the release said.

Florida 129

Florida Customer Experience Mobile Cards 129

Abrigo

FEBRUARY 27, 2020

Many community bankers expect a recession will start by at least mid-2021, according to the most recent Community Bank Sentiment Index. Survey Methodology: Abrigo asked 15 questions in an online survey of Abrigo customers and non-customers from Nov. Standardizing, automating processes leads to scale. “It That’s scale.”

Lending 243

Lending Survey Data System 243

PYMNTS

AUGUST 28, 2019

And, as grocers are experiencing rising customer interest in high-speed in-store shopping as well as quick online purchase access, these retailers are tapping into automated solutions. make online grocery orders for delivery or pickup. make online grocery orders for delivery or pickup. The share of U.S.

Retail 141

Retail New York City Houston San Francisco 141

Abrigo

FEBRUARY 23, 2022

The consumer demand for digitization and customer-centric banking is higher than ever. Despite the challenges that come with adopting new procedures, community financial institutions by their very nature have a notable advantage over online and alternative lenders when it comes to small business lending. According to a J.D

How To 195

How To Lending Software Survey 195

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies.

Data 296

Data Tools social media Analytics 296

PYMNTS

MARCH 18, 2020

Monese , a mobile app, recently joined the platform, and online accounting platform Xero plans to join soon, according to the release. It also allows for partners to customize customer experiences. Now is the time to come together and work collaboratively to solve this problem.”

Fintech 131

Fintech Lending Customer Experience Software 131