Jack Henry

DECEMBER 9, 2021

Investments in financial technology have been increasing for years, but the events of the last 18 months have created a new sense of urgency for community banks and credit unions to fine-tune their digital strategies across the spectrum of various fintech investments.

Strategy 148

Strategy Digital Strategies FDIC Community Bank 148

Perficient

SEPTEMBER 10, 2020

With so many people working from home, digitizing assets, moving to the cloud, and digital transformation (connecting people where they are using various channels) are becoming key priorities to companies entering a disruptive 2021. I am outlining 6 topics that will become a key part of analytic product teams in 2021.

Analytics 322

Analytics Data Tools Examples 322

Perficient

JANUARY 26, 2022

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business.

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221

Perficient

OCTOBER 26, 2020

The overall potential for 5G to increase our existing cognitive surplus may allow for the imagination of digital products that significantly support and improve the very way we live our lives. So Now What? Regardless of consumer market or business focus, don’t snooze on the potential of 5G.

Video 476

Video United States Apple Innovation 476

Perficient

FEBRUARY 25, 2021

2021 promises much of the same, with both setbacks and successes in store. Despite the uncertainty, CX and digital leaders must be vigilant in identifying fast-changing customer expectations. Perficient: Digital Strategy Experts. For most organizations and their customers, 2020 was a year eventful beyond measure.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

JANUARY 19, 2021

And the pandemic has done nothing but coalesce LendingClub’s digital strategy to become a full spectrum of consumer and commercial loan products across digital conduits, said Nayar (who added that LendingClub already exists as a “massive powerhouse on the loan side”). Timing, as they say, is everything.

Digital Banking 290

Digital Banking Cards Digital Strategies Survey 290

PYMNTS

JANUARY 20, 2021

"We need to continue to think about how to engage our partners within today’s reality and how to help those partners serve their customers in new ways," he says in " A Look Forward: What Executives Wish for America and the World in 2021. "We Wishes to all for a safe holiday season and a positive outlook heading into 2021.

Payments 178

Payments Innovation Tools Cards 178

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316

Fraud Michigan Security Cards 316

PYMNTS

JANUARY 19, 2021

That effort, in beta testing, has been known as Marcus Invest, and Goldman has reportedly been eyeing a 2021 rollout. As had been noted in this space late last year, Goldman Sachs has reportedly been testing a wealth management app for the masses.

Digital Strategies 152

Digital Strategies Strategy Cards Conference 152

PYMNTS

JANUARY 11, 2021

Digitization strategies that were set forth well before the pandemic quickly proved instrumental in achieving those goals. We are learning from FinTechs and we are excited at what’s ahead in 2021.".

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

DECEMBER 22, 2020

The restaurant now plans to expand this delivery option nationwide in 2021. . Our digital strategy is all about bringing enlightened hospitality to a digital scale and providing a personal, not just personalized, experience for each of our guests,” she said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. It’s not just one-touch technology that matters, either. So does better customer engagement.

Mobile 191

Mobile Operations Technology Payments 191

Gonzobanker

MARCH 24, 2021

New research reveals that almost half of mid-size banks and credit unions are at less than 10% on their digital transformation strategies going into 2021. Click here to download What’s Going On In Banking to learn more about financial institution’s priorities, fintech plans and future forecasts for 2021.

Customer Experience 140

Customer Experience Strategy Community ATM 140

Gonzobanker

JULY 6, 2021

As information technology departments move from being the provider of all technology services to orchestrator of technology innovation, chief information officers are rightfully asking, “How do we reinvent ourselves in this digital age when we’re saddled with legacy tech debt of 30-year-old, difficult-to-integrate, flat-file-based core systems?”.

Strategy 158

Strategy System Risk Management Technology 158

Javelin Strategy & Research

DECEMBER 14, 2021

Javelin weights features based on strategic value, tactical necessity, and industry trends, and to form a composite score, weights each category based on what consumers say is most important to their satisfaction with digital banking.

Digital Banking 40

Digital Banking User Experience Digital Strategies Trends 40

Cisco

MAY 5, 2021

As a result, financial brands realize the need to create a unified customer experience across all customer touchpoints, whether digital or physical, and be available to their customers any time of day, rather than only during weekday business hours. Automation is one of the essential parts of any digital strategy.

Customer Experience 117

Customer Experience Branding Tools Strategy 117

FICO

FEBRUARY 9, 2021

The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank.

Management 52

Management Digital Strategies Innovation Data 52

Javelin Strategy & Research

JANUARY 12, 2022

Banner Section Home Rss.xml 2022 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s specialty areas—digital banking, fraud and security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge from each.

Trends 40

Trends Fraud cryptocurrency Austin 40

Javelin Strategy & Research

FEBRUARY 1, 2022

2021 Online Banking Scorecard Javelin Report Date: June 29, 2021 Authors: Mark Schwanhausser , James Lee , Dylan Lerner Research Topic(s): Digital Banking , Mobile & Online Banking It’s undeniably a mobile-first world, and many institutions are putting the emphasis—and the money—toward enhancing users’ experience in that channel rather than online.

Report 40

Report Digital Banking Fraud Mobile 40

FICO

FEBRUARY 22, 2021

As the global pandemic unfolded, customers embraced all things digital, and companies that didn’t have a good digital strategy rushed in to get things in order. The compressed timeframe for digital adoption raised awareness of the need for AI technology maturity. Why this connection? by Nikhil Behl.

Analytics 52

Analytics Data Software Big Data 52

Social Assurance

NOVEMBER 6, 2020

What stood out to me as we plan for year-end and are developing marketing budgets and plans for 2021, was that banks need to address human capital in two ways: culture and employee engagement, and investments in human capital to “upskill or reskill,” – a great concept shared by Shelly Loftin, SVP Retail, Payments, and Lending.”

Marketing 12

Marketing Conference Minneapolis Analytics 12

CB Insights

MAY 10, 2018

Bain worked with the company to help define its digital strategy, using data to analyze the competitive landscape as well as identify existing internal digital strengths and weaknesses. Integrity Research estimates annual expert network spending will pass $1B before 2021. By 2017, that number was $800M and rising.

Strategy 78

Strategy Management Analytics Tools 78

Perficient

DECEMBER 10, 2020

As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic. Expectations vs Reality.

Customer Experience 340

Customer Experience Leadership Study Groups 340

Independent Banker

OCTOBER 31, 2021

In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles. The pandemic accelerated the adoption of digital lending for both banks and consumers.

Lending 91

Lending Community Bank Community North Dakota 91

Fintech Labs Insights

DECEMBER 7, 2020

While most conferences are waiting for more info on COVID and vaccines before committing to 2021 dates, we will keep you up-to-date on all the events, virtual and hopefully the other kind on our Fintech Conference Calender. 7-9: Digital Banking by American Banker (virtual). wrapping up your holiday shopping)!

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Conference Fintech Financial Technology Digital Strategies 15