Abrigo

DECEMBER 22, 2023

You might also like this resource, Abrigo's "2022 Loan Review Benchmark Survey Results." Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment.

Lending 221

Lending Risk Management Community Management 221

Perficient

MAY 5, 2022

IDC recently included Perficient in the “Loan Collections-Recovery” category of its “ Market Glance: Worldwide Consumer & Small Businesses Lending Digital Transformation Strategies, Q2 2022 (Doc # US49009422, April 2022).” The IDC Market Glance offers an overview of the landscape for consumer and small business digital lending.

Lending 354

Lending Strategy Marketing Big Data 354

Perficient

JANUARY 31, 2022

A couple of weeks ago, Crypto.com, one of the fastest-growing cryptocurrency platforms, was hacked on January 17, 2022. Firms that implement security solutions that customers understand and appreciate will improve the overall customer experience as well as reduce operational risk. We shouldn’t be that surprised.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Perficient

OCTOBER 24, 2024

As noted at the time by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes. Hsu highlighted that each phase requires different risk management strategies and controls.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Bobsguide

MAY 25, 2022

London — May 16, 2022 — Mindtree , a global technology services and digital transformation company, and Finastra , a leading financial technology provider, today announced a partnership to bring Finastra’s Fusion Payments To Go payments technology to banks in the Nordics, the UK and Ireland, as a managed service. About Mindtree.

Management 113

Management Payments Innovation Technology 113

FICO

JUNE 22, 2022

6 Digital Transformation Trends Highlighted at FICO World 2022. Wed, 06/22/2022 - 12:30. Innovation in digital transformation and emerging trends were firmly front-of-mind this year at FICO World 2022. Now consumers expect the same level of innovation, customer experience and digital transformation from financial institutions.

Trends 52

Trends Data Customer Experience Analytics 52

Abrigo

FEBRUARY 6, 2024

And FinCEN reported that Suspicious Activity Report (SAR) filings for check fraud in 2022 exceeded 680,000, nearly doubling the number of filings the previous year. Check fraud can cause catastrophic losses The increase in check fraud has taken a heavy toll on banks such as Regions Financial Corp.

Fraud 221

Fraud Training Trends Regional 221

FICO

JANUARY 18, 2023

Top 5 Debt Collection Posts of 2022: Crisis and Opportunity. The continuing effects of the pandemic, rising costs of living and skyrocketing energy costs put sharp pressure on household budgets in 2022. Here are the top five posts from 2022 on debt collection trends. Mini Workflows Define the Customer Experience.

Strategy 52

Strategy Analytics Data Resources 52

Bobsguide

JUNE 3, 2022

Orlando, Florida 10th February 2022 – Auriga, a global software provider for the omnichannel banking and payments sector, today celebrated the winning of the Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry.

ATM 148

ATM Innovation Florida Software 148

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

Capital Operations Customer Experience Comparison 195

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. Personally, I am passionate about process optimization.

Conference 221

Conference Strategy Innovation Industry 221

Perficient

JANUARY 25, 2023

As institutions rely more heavily on self-service channels to serve their customers, branch consolidation and renovation are on top of mind.

Banking Trends 474

Banking Trends Trends United States FDIC 474

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 168

Digital Strategies Strategy Leadership Customer Experience 168

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. COVID may have accelerated things, but talk of booster shots and workplace policies wasn’t the most striking contrast at AOBA 2022.

Fintech 159

Fintech Customer Experience Conference Technology 159

Gonzobanker

DECEMBER 19, 2022

Who saw 2022 coming and accurately predicted the headlines? A few modest examples of the 2022 roller coaster ride: The Fed rate hikes in 2022 totaled 425 basis points. In 2022, there was… wait for it… exactly one. Goes to 2022. Goes to all the hot tech and defi players that bought pricey ads at the 2022 Super Bowl.

Community 216

Community Fintech Industry Innovation 216

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

South State Correspondent

JULY 25, 2022

Rate Hikes: Overall, most banks underestimated the number of rate hikes and the rate of net interest margin expansion in 2022. The Customer Experience: A declining equity market, problems in crypto, decreasing real estate values, and higher rates have now made both consumers and businesses care more about banking and their financial future.

Trends 195

Trends Lending Marketing Capital 195

FICO

FEBRUARY 2, 2023

Automation fueled by AI and ML is optimizing formerly unwieldy processes, leading to better customer experience, and faster time-to-market. Part 2 – The Big Pivot: How Innovators Turn the Corner with AI Can you feel the changes underfoot? Business processes are getting streamlined.

Customer Experience 52

Customer Experience Management Training Analytics 52

American Banker

DECEMBER 14, 2023

Retail customers at large banks were a bit more satisfied this year than in 2022, a new J.D. However, more of those same customers are moving cash to — and seeking advice from — wealth management firms and online banks. Power study finds.

Study 36

Study Retail Online Management 36

South State Correspondent

JULY 18, 2024

According to a 2022 Association for Financial Professionals report, 66% of organizations experience check fraud. Paper checks are inconvenient, slow, and prone to errors for customers. In line with the Pareto principle, 80% of a bank’s checks come from approximately 20% of its customers.

Fraud 195

Fraud Payments social media Operations 195

PYMNTS

JUNE 22, 2020

financial institutions, according to estimates by Aite, will spend as much as $781 million to battle credit application fraud in 2022. A poor customer experience can cause FIs and enterprises to lose customers, of course. alone topped $10.2 billion last year. If not, are they a victim of identity theft?”

Fraud 193

Fraud Cards Risk Management Customer Experience 193

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. We combine risk management fundamentals with data science and customer segmentation to help us arrive at optimum risk outcomes,” said Lohia.

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

Bobsguide

APRIL 29, 2022

Utilizing NXTsoft’s API strategy, a financial institution can combine best-of-breed independent components and integrate them so that they work together seamlessly to provide an outstanding customer experience. NXTsoft’s other solutions include data analytics, data management and data migration. Birmingham, Ala.

Denver 148

Denver Atlanta Fintech United States 148

PYMNTS

OCTOBER 3, 2018

“As the co-founder of NFC, NXP continues to play a pivotal role in expanding the NFC ecosystem through our legacy of technology leadership,” said Alexander Rensink, business segment manager smart products at NXP , in the press release.

User Experience 135

User Experience Security Fraud Leadership 135

FICO

SEPTEMBER 5, 2022

Tue, 09/06/2022 - 10:00. The European Fraud Map we produce each year, with data from Euromonitor International , Consumer Finance 2022 Edition and UK Finance, has some good news and bad news for last year when it comes to fraudulent activity. The UK is an industry leader in both card fraud management and customer enablement.

Fraud 52

Fraud Cards Regional Trends 52

FICO

JUNE 21, 2022

Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. Wed, 05/25/2022 - 03:43. Tue, 06/21/2022 - 14:50. Agility always poses challenges when it comes to delivering value, managing and measuring success. Saxon Shirley.

Management 52

Management Customer Experience Regional Strategy 52

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. In the introduction to the RFI, the FHFA noted President Biden’s March 2022 executive order.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. This question encompasses the actual product (or service) itself, the quality of the customer experience in acquiring and using the product, and the pricing of the product. What : Customer Experience is Not a Strategy.

Strategy 88

Strategy Customer Experience Fintech blockchain 88

Abrigo

FEBRUARY 23, 2022

A recent survey by Abrigo found that 87 percent of banks surveyed are working to win more small business loans in 2022. Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses.

How To 195

How To Lending Software Survey 195

Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes. EMEA PR Manager. For more information about the solution, click here. T +44 (0)7552 865009.

Operations 68

Operations Strategy Innovation Policies 68

FICO

NOVEMBER 30, 2022

Artificial intelligence and machine learning models can help banks stop scams, prevent losses to fraudsters and improve customer experience. Senior Director, Product Management. Wed, 11/30/2022 - 16:30. In the UK, it accounted for £249 million in consumer losses for the first half of 2022. FICO Admin.

Fraud 52

Fraud Management Customer Experience Strategy 52

PYMNTS

SEPTEMBER 7, 2018

“As a startup bank, we are starting fresh to build a bank with the customer experience in mind, and without being weighed down by legacy technology,” Sakellariou added. billion by 2022. Corporate treasurers said they would switch for elevated risk mitigation and liquidity management services.

Lending 123

Lending Customer Experience Regional Survey 123

FICO

MARCH 28, 2023

We have also organized regional forums for female leaders in fintech, such as a recent Women in Leadership event held in Toronto in December 2022. One rewarding initiative came about in December with Swisscard, one of FICO’s customers and a leading credit card company in Switzerland.

Leadership 52

Leadership Software Community Florida 52

FICO

NOVEMBER 1, 2022

FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening. Tue, 11/01/2022 - 10:40. What do your customers think about how you are protecting them? Application Fraud – Does Canada Need a New Approach?

Fraud 52

Fraud Survey Customer Experience Data 52

FICO

DECEMBER 20, 2022

Vice President, Product Management. Tue, 12/20/2022 - 10:20. As I look back on 2022, I’m reluctant to lean too far into predictions for 2023. Buy-Now-Pay-Later Will Win on Customer Experience but Needs Enhanced Security. In closing, let me reprise my advice from my 2022 predictions. FICO Admin. by TJ Horan.

Fraud 52

Fraud Payments South Carolina Compliance 52

PYMNTS

OCTOBER 10, 2019

percent from 2016 to 2022, and uptake is rising even faster in the Asia-Pacific, which is expected to see a CAGR of 27.2 percent from 2016 to 2022. The other is seamlessly and reliably supporting these sometimes difficult experiences.

Marketing 116

Marketing Payments Cards cryptocurrency 116