The Financial Brand

AUGUST 6, 2023

This article Retail Banking Priorities Have Shifted in 2023 appeared first on The Financial Brand. One key to success in digital banking transformation is flexibility. This article Retail Banking Priorities Have Shifted in 2023 appeared first on The Financial Brand. And which are losing steam?

Retail 29

Retail Branding Digital Banking Customer Experience 29

The Financial Brand

DECEMBER 29, 2023

This article Five of the Best: Our Top CX Stories from 2023 appeared first on The Financial Brand. From failing bank loyalty to the Southwest Airlines Christmas fiasco, here are the top five stories from The Financial Brand on customer experience.

Customer Experience 19

Customer Experience Branding Banking Trends Trends 19

The Financial Brand

JULY 1, 2024

appeared first on The Financial Brand. More marketing spend drove higher loan and deposit levels in all but one bank size category in 2023. appeared first on The Financial Brand. This article What Bang Do Financial Marketers Get for Their Bucks? But revenue boosts were more elusive.

Marketing 37

Marketing Branding Marketing Strategies Banking Trends 37

The Financial Brand

DECEMBER 27, 2023

This article Five of the Best: BNPL Exploded in 2023, With More to Come in 2024 appeared first on The Financial Brand. Buy now, pay later hit banking hard in 2023, and its influence will only grow in 2024. Check out our top five stories on BNPL this year.

Branding 19

Branding Banking Trends Trends Apple 19

The Financial Brand

NOVEMBER 17, 2024

This article Fitch Ratings: Bank Ratings Show Stability as Industry Navigates Regulatory Changes appeared first on The Financial Brand. After a turbulent 2023, bank ratings have stabilized with 80% showing stable outlooks, as institutions focus on interest rate management and prepare for potential regulatory changes.

Industry 29

Industry Branding Management Banking Trends 29

The Financial Brand

DECEMBER 26, 2023

This article Five of the Best: The Hottest Payment Trends from 2023 appeared first on The Financial Brand. New and hot trends in payments came hard and fast in 2023, and they're only going to gain more traction in 2024 and beyond.

Trends 17

Trends Payments Branding Banking Trends 17

The Financial Brand

DECEMBER 18, 2023

This article Trends 2024: How Fintechs are Balancing Growth with Compliance Risk appeared first on The Financial Brand. Almost two-thirds of fintechs paid more than $250,000 in compliance penalties in 2023. This article Trends 2024: How Fintechs are Balancing Growth with Compliance Risk appeared first on The Financial Brand.

Compliance 34

Compliance Trends Fintech Branding 34

The Financial Brand

DECEMBER 26, 2023

This article Five of the Best: How Banks Chased Deposit and Loan Growth in 2023 appeared first on The Financial Brand. Or Citizen's Bank's stake in the home equity market? Here are our five top stories on deposit and loan growth in 2023. Did you miss the story on thriving in a rate war?

Branding 17

Branding Marketing Banking Trends Trends 17

The Financial Brand

DECEMBER 7, 2023

This article CEO Survey Finds ‘Cautious Optimism’ Among Banking Leaders appeared first on The Financial Brand. As 2023 comes to a close and we approach 2024, banking CEOs remain upbeat about growth despite inflation, disruption and regulators.

Survey 34

Survey Branding Regulation Banking Trends 34

The Financial Brand

DECEMBER 29, 2023

This article Five of the Best: Our Top CX Stories from 2023 appeared first on The Financial Brand. From failing bank loyalty to the Southwest Airlines Christmas fiasco, here are the top five stories from The Financial Brand on customer experience.

Branding 15

Branding Customer Experience Banking Trends Trends 15

The Financial Brand

AUGUST 24, 2023

This article How Proposed Capital Rules Could Hit Credit Cards, Mortgages and More appeared first on The Financial Brand. Regional bank failures and troubles in early 2023 may bear bitter fruit for the institutions in that size class and beyond that survived.

Capital 29

Capital Cards Regional Branding 29

The Financial Brand

DECEMBER 24, 2023

This article Five of The Best: Top AI Guides and Case Studies for 2024 appeared first on The Financial Brand. Our top five stories from 2023 covering artificial intelligence and generative AI that no banker can miss. This article Five of The Best: Top AI Guides and Case Studies for 2024 appeared first on The Financial Brand.

Case Study 23

Case Study Study Branding Banking Trends 23

NCR

JUNE 12, 2017

According to The Financial Brand’s 2017 Retail Banking Trends and Predictions report , the single most important trend for the retail banking industry this year will be the drive to remove friction from the customer journey. That’s where customer journey comes into the picture.

Operations 82

Operations ATM Customer Experience Examples 82

The Financial Brand

NOVEMBER 3, 2023

This article Higher Pay Isn’t Enough to Stem Bank Employee Turnover, Study Finds appeared first on The Financial Brand. Crowe's annual study shows the median pay raises for banking jobs from teller to CEO and the main drivers of turnover.

Study 20

Study Maine Branding Survey 20

The Financial Brand

DECEMBER 15, 2022

This article Must-Watch Banking Battles of 2023 Revolve Around CFBP appeared first on The Financial Brand. Look for new Republican leadership on the House Financial Services Committee to impose 'oversight by annoyance' on Biden banking regulators.

Leadership 43

Leadership Branding Regulation Banking Trends 43