Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

PYMNTS

JUNE 15, 2020

Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch. billion in sales by 2023. Digital’s 3.0

Innovation 214

Innovation Mobile Capital Operations 214

Cisco

MAY 5, 2021

As phone-based contact center communications are reducing from 64% in 2017 to a projected 15% in 2023, Investments in self-service capabilities over digital channels are projected to increase significantly. Operational bottlenecks that slow down the ability to change (agile methodologies are now all the rage).

Customer Experience 122

Customer Experience Branding Tools Strategy 122

FICO

MARCH 28, 2023

While most marketers were comfortable using data and had access to a wide variety of data types, there was an interesting disconnect. Insights that help them put the financial best interest of individual customers first, at the center of operation-wide decisioning. This points to a bigger issue. Dissolve your data silos.

How To 52

How To Analytics Data Strategy 52