Perficient

JANUARY 4, 2024

As we step into 2024, the transformative impact of Artificial Intelligence (AI) and generative AI on enterprise-level organizations has reshaped the business landscape in profound ways. Download the Forrester report,  The AI Services Landscape, Q1 2024   to learn more (available to Forrester subscribers and for purchase).

America 309

America Data Customer Experience Report 309

Gonzobanker

JANUARY 18, 2024

Having complained in a recent post on LinkedIn that a lot of the predictions I see are nonsense, you may think I’m crazy for posting my own set of predictions for 2024. That said, here are my banking and fintech predictions for 2024: 1. Tech companies that enable banks and credit unions to provide BNPL will have a good year in 2024.

Fintech 88

Fintech Customer Experience Tools Payments 88

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Trint is operating in a fast-growing, highly competitive field that has drawn in technology giants such as Microsoft and Google.

Customer Experience 131

Customer Experience Fraud Video Security 131

South State Correspondent

JANUARY 30, 2024

Marketing and technology (IT) are two budgets that have taken the most significant hit. In this article, we partner with Gartner to look at 2024 key IT metrics and provide strategic insight into how much your bank should be spending on IT. Technology-forward banks spend as much as 16.4% and 11.1%, with a median of 8.1%

Capital 195

Capital Operations Customer Experience Comparison 195

Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. On June 6, 2024, the Office of the Comptroller of the Currency (“OCC”) Acting Chairman, Michael J.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Perficient

NOVEMBER 21, 2024

The compliance deadline, however, depends on the firm’s total receipts from calendar years 2023 and 2024. The ruling demands action from all non-depository firms (e.g., This effort carries out the personal financial data rights established by the Consumer Financial Protection Act of 2010 (CFPA).

Compliance 221

Compliance Data Cards Meeting 221

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 108

Customer Experience Community Knowledge Base Tools 108

BankInovation

MAY 10, 2024

GM Financial is looking to AI to streamline processes and boost customer experience, Chitra Herle, global chief information officer, said at Auto Finance Summit East 2024. The way we approach technology and more digitization and leveraging AI is […]

Customer Experience 65

Customer Experience Operations Technology 65

PYMNTS

JANUARY 22, 2020

Three words are driving dramatic technological changes in the fast food space: quality, convenience and speed. QSR customers expect quality food and their preferred payment methods, and they want those things immediately. billion by 2024. Kiosks Drive Sales, Deepen Customer Experience.

Technology 146

Technology Operations System Cards 146

PYMNTS

FEBRUARY 17, 2020

Brick-and-mortar retailers are bringing smaller-scale, cutting-edge technology to city locations. In eCommerce, Wine.com had a banner 2019, and the company expects more customer experience improvements in 2020 as they aim to engage a new generation of wine connoisseurs. .

Innovation 160

Innovation Customer Experience Data Retail 160

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. According to fraud strategists , check fraud is projected to soar to $24 billion in 2024.

Fraud 221

Fraud Training Trends Regional 221

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder. million in 2024.

Industry 471

Industry Trends social media Payments 471

PYMNTS

JANUARY 9, 2020

“We have enjoyed getting to know and work with the teams at Temasek, Lakestar and Salesforce Ventures, and believe they are the perfect partners to help as we continue to expand and grow our business, technology and client base globally,” said Greg Cross, co-founder and chief business officer of Soul Machines. “We

Customer Experience 130

Customer Experience Technology Branding Retail 130

South State Correspondent

NOVEMBER 6, 2024

The conference is all about sales, partnerships, and deal-making, with 2024 being right at the baseline. messaging format to improve the customer experience and limit fraud. We saw graph technology put to practical use, mapping enterprise fraud activity, borrower relationships, and customer wealth.

Conference 195

Conference Payments Fraud Apple 195

Gonzobanker

MAY 23, 2024

Every financial institution needs to get real, tangible returns on every technology investment it makes, and core systems are a critical piece in increasing or hurting these returns. Some financial institutions have recently converted core systems, but they haven’t seen material improvements to their customer experience or efficiency.

System 122

System social media Technology Training 122

PYMNTS

JANUARY 20, 2020

Living up to their names, fast-casual and quick-service restaurants (QSRs) are embracing innovative technologies to help drive sales in the increasingly competitive restaurant industry. More restaurant owners are finding the ingredients to success in consumer-friendly technologies, such as mobile-ordering apps and self-service kiosks.

Mobile 160

Mobile Dallas Millennials Technology 160

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

SEPTEMBER 5, 2019

5, 2024, and will also allow the company to request additional borrowing of up to $250 million, plus an extra amount that would not exceed a maximum consolidated net secured leverage ratio. billion and reduces borrowing costs. The credit facilities will mature on Sept.

Texas 100

Texas Customer Experience Analytics Resources 100

PopularBank

JULY 23, 2024

From interacting with customer service chat bots to using applications such as ChatGPT, Bard and Copilot, we’ve seen how useful and rapidly changing this technology can be. In May 2024, the European Union (EU) passed the world’s first comprehensive legal framework for AI.

Training 52

Training Data Exercises Industry 52

FICO

JULY 6, 2023

The people I talked with about scams were thrilled to learn more about putting technology in place to help curb this insidious and alarming type of fraud. It was also encouraging for me to hear that organizations are moving away from portfolio-specific silos, in favor of a more holistic approach to customer experience and management.

Fraud 52

Fraud Management Customer Experience San Diego 52

Gonzobanker

FEBRUARY 1, 2023

Many speakers talked about the huge opportunity to integrate fintech and breakthrough technologies like blockchain and AI into the established banking industry. As disruptive innovation “comes home to banking,” the team at Cornerstone Advisors predicts that the ability of technology to drive tangible business outcomes for banks may skyrocket.

Arizona 135

Arizona Kansas City Industry Fintech 135

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. billion by 2024, according to one new estimate , which represents a CAGR of 45.5

Innovation 101

Innovation Mobile Retail Regional 101

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet.

Fintech 190

Fintech Community Regional Technology 190

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

DECEMBER 10, 2020

billion by 2024 at a compound annual growth rate (CAGR) of 6.18 Thousands of other cryptocurrencies began circulating on crypto exchanges in recent years, such as Ethereum, Monero and Ripple, many of which leverage blockchain technology to serve as a transaction database. billion in 2019 and is projected to reach $1.4

cryptocurrency 222

cryptocurrency Compliance Bitcoin Regulation 222

Fintech Labs Insights

MARCH 14, 2024

Some events pay referral or listing fees, which could impact positioning.

Conference 15

Conference Fintech Marketing Las Vegas 15

Gonzobanker

JULY 11, 2024

Halfway through 2024, most banks and credit unions have settled into the current environment— for better or worse. Secure the future deposit base through youth banking Over the past decade, community banks and credit unions have witnessed a concerning trend: their customer bases are aging faster than the national average.

Strategy 140

Strategy Analytics Tools Digital Banking 140

PYMNTS

APRIL 30, 2019

Along the way, retailers are leveraging, and will continue to leverage, the latest payments technology developments to maximize revenue, while maintaining security of the transactions themselves. He noted that software solutions also improve the customer experience through marketing schemes and loyalty promotions.

Retail 138

Retail Data Operations Payments 138

Gonzobanker

MARCH 7, 2024

From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.

Las Vegas 132

Las Vegas Fintech Conference San Francisco 132

PYMNTS

FEBRUARY 4, 2019

Customers bag their purchases at a checkout station, and a receipt is available through the app or via email. The projected value of the global POS software market by 2024 is said to be $30.9 And nearly three quarters — or 73 percent — of consumers want self-service technology, such as self-checkout. Roche Bros.

Innovation 126

Innovation Retail Mobile Massachusetts 126

South State Correspondent

JANUARY 3, 2024

This book will be needed by bank CEOs in 2024. Innovator’s Dilemma, When New Technologies Cause Great Firms to Fail by Clayton Christensen: This book is a favorite of Steve Jobs, Jeff Bezos, and Malcolm Gladwell and is considered one of the most influential business books of all time regarding innovation.

Leadership 370

Leadership Management Strategy How To 370

South State Correspondent

JUNE 27, 2023

Enhanced Customer Experience: With its rich data capabilities, banks can offer better services to their customers. For instance, end-to-end tracking of payments becomes possible, increasing customer transparency. As technology and business practices evolve, the standard can be updated to accommodate these changes.

System 195

System Data Examples Payments 195

Independent Banker

DECEMBER 31, 2022

We’re gearing up for this challenge by investing in technology, developing new products, doing more marketing, optimizing our branches and also looking at some M&A opportunities. If rates start to drop at the end of 2023 or into 2024, I think there are many people who probably will be eligible for refi business.

Community Bank 91

Community Bank Community Tampa North Carolina 91

PYMNTS

APRIL 26, 2017

While the fraud-fighting technology available six years ago didn’t stand a chance of protecting HiGear, the current car-sharing market , which is projected to be worth $16.5 billion by 2024, continues to experience similar fraud attacks. Additionally, today’s marketplace is increasingly technology-dependent.

Fraud 121

Fraud San Francisco Retail Branding 121

Cisco

MAY 25, 2021

According to Jeff Michaud, IMI Mobile VP Client Strategy, customer expectations have shifted: Shift from business-owned channels to consumer-preferred -> Only 12% of millennials cite telephone as their favorite communication channel.

Strategy 71

Strategy Mobile Study System 71

PYMNTS

AUGUST 2, 2018

The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.” The projected value of the IoT industry by 2024 is $6.5 It can, however, “mean trusting an expert to pick out a selection of items.”.

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

APRIL 30, 2020

Buyers used local payment methods for 77 percent of worldwide eCommerce in 2019, and that figure is projected to reach 82 percent by 2024. Zalando’s work to serve cross-border customers has required doing more than just determining integration strategies to accept different local payment options.

Payments 131

Payments Cards Online Resources 131