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In the July Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the long-lasting effects brought on by the pandemic, the shifting attitudes surrounding ATM use, and how the digitalbanking development field is reaping dividends from the financial industry’s sea change.
Consumers moved to digitalbanking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.
And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. ATMs have come full circle — starting life as the best tech innovation the public had ever seen (from banks), then becoming utterly routine, and to the present day — when ATMs are suddenly sexy again.
Creating a modern payments ecosystem in an industry that’s been slow to innovate . First, the acquirer-facing side of payments, which allows merchants to accept payments, has seen significantly more innovation over the last decade than the issuer-facing side, which allows businesses to customize card products for their end users.
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