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While technology has always been important in banking, it has yet to drive the essential functions of banking. With the rise of data, generative AI, personalization, instant payments, embedded banking, and traditional AI, the customerexperience in banking is now often better through digital channels.
According to Goldman Sachs, the B2B payments space will see volumes topping nearly $200 trillion by 2028, more than five times the volume of B2C payment flows. According to Disque, the technologies are already in place for B2C firms to take the leap into B2B, but businesses must be strategic about the tools they choose to adopt.
Additionally, customer service is becoming a differentiator among digital platforms. Companies are using artificial intelligence (AI), application platform interfaces (APIs) and other technologies to create new channels for service and customer communication to appeal to a wide range of users. billion by 2028.
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