Payments Dive

NOVEMBER 7, 2017

The two companies announced a collaborative partnership at Money20/20 to help merchants get a handle on how they can present the best customer experience going forward as consumers' behaviors and expectations continue to evolve thanks to emerging technology.

Customer Experience 170

Customer Experience America Retail Technology 170

Bank Innovation

MARCH 4, 2019

Fintech partnerships provide the greatest value in creating a better customer experience, according to 30% Bank Innovation's February poll takers. Virtual Assistants are one way in which fintechs can help banks to improve customer experience. Of the 90 poll-takers, 27 people responded with this answer.

Customer Experience 199

Customer Experience Fintech Innovation America 199

PYMNTS

DECEMBER 28, 2020

In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. According to Optoro Co-Founder and President Adam Vitarello , this is the year returns as part of the customer experience comes to fruition.

Customer Experience 216

Customer Experience Retail America Branding 216

Perficient

DECEMBER 15, 2021

Bank of America is ready to compete with Venmo by introducing a Zelle widget. The Zelle widget can be added to the home screen of a mobile device, similar to a weather widget, so that bank customers can send money.

America 294

America Mobile Video Capital 294

PYMNTS

OCTOBER 27, 2017

Earlier this month, NovoPayment , a digital finance and transactions firm, announced news of the launch of its Developer Hub, one of the first such platforms servicing Latin America, according to a press release. Its clients include banks, financial institutions and others throughout the Americas.

America 186

America Miami Community Tools 186

Accenture: Banking

DECEMBER 8, 2015

Pricing and rewards points are the top two incentives for consumers to increase their use of mobile payments according to our 2015 North America Consumer Digital Payments Survey. But incentives like these do not guarantee lasting customer loyalty for payment. Read more.

Customer Experience 163

Customer Experience Payments America Survey 163

Perficient

AUGUST 2, 2024

Improve customer experience. Perficient’s listing as a consultancy in this Landscape report includes our geographic presence (North America, Latin America, and Asia-Pacific) and industry focus areas (healthcare, financial services, and manufacturing/production of consumer products).

America 450

America Report Technology Software 450

Bank Innovation

OCTOBER 15, 2019

For Bank of America, mobile and digital channels are sustaining its retail business. Customers continue to transact and interact with us in person, as well as through the digital channel,” he said.

America 186

America Mobile Digital Banking Retail 186

Perficient

AUGUST 4, 2023

A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success. Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

ATM Marketplace

SEPTEMBER 13, 2023

Bank of America, Citizens Bank and America's Credit Union all earned awards at the annual BCX Awards.

Customer Experience 127

Customer Experience Innovation America 127

Accenture: Banking

APRIL 13, 2016

A recent Accenture survey reveals a paradox in home equity lending in North America. While 92 percent of consumers do some research when applying for a home equity loan, borrowers are still confused about critical loan characteristics. The survey findings. Read more.

Customer Experience 150

Customer Experience Lending Survey America 150

Bank Innovation

FEBRUARY 13, 2020

Bank of America is enhancing the capabilities of its digital cash management tool for small businesses, Business Advantage 360, by integrating with third-party platforms, including QuickBooks, Run Powered by ADP, G Suite by Google Cloud and Google Analytics. “Businesses go out of business many times because they don’t manage their cash flow properly,” (..)

Tools 370

Tools Google America Analytics 370

Bank Innovation

APRIL 23, 2019

For Fifth Third Bank, customer service is not just about digital transformation. The bank also wants to expand its physical retail branch footprint, according to its president and CEO, Greg Carmichael. As a result of the bank's $4.7 billion acquisition of Chicago-based MB Financial Inc.,

Customer Experience 186

Customer Experience Chicago Retail Operations 186

PYMNTS

DECEMBER 4, 2019

Visa and banking-as-a-service platform NovoPayment are expanding their strategic partnership to advance the deployment of digital solutions in Latin America and the Caribbean, Visa said in a press release on Tuesday (Dec. Visa has also made a strategic investment in NovoPayment.

America 132

America Regional National Fintech 132

Perficient

FEBRUARY 24, 2021

He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average. In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. Connect with Jon on LinkedIn. Meet the Hosts.

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

SEPTEMBER 16, 2020

Niklas Östberg , CEO and co-founder of Delivery Hero, said in a prepared statement: "Latin America is a region with exceptional growth potential for online delivery. We truly believe that Delivery Hero is the best possible partner to take the business we’ve built in Latin America to the next level.

Regional 248

Regional America Operations US 248

Bank Innovation

DECEMBER 12, 2019

Half a year after Bank of America’s AI-powered digital assistant Erica reached 7 million users, Erica has surpassed 10 million users, Bank of America reported this week. The virtual financial assistant is on pace to complete 100 million client requests in the coming weeks, according to the bank.

America 293

America Report Customer Experience Retail 293

Perficient

FEBRUARY 2, 2023

Visa launched its pilot biometric payment card with Mountain America Credit Union and Bank of Cyprus, introducing the fingerprint scan as an alternative authentication method to a pin number. Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries.

Industry 471

Industry Trends social media Payments 471

Perficient

JANUARY 4, 2024

Our AI Capabilities Forrester carefully researched each service provider in the report through a set of comprehensive questions and identified three core business scenarios – customer experience, process automation, and edge intelligence.

America 309

America Data Customer Experience Report 309

Cisco

JANUARY 10, 2023

There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant. Cisco has a strong digitization point of view and holistic approach to digital business transformation.

Digital Strategies 173

Digital Strategies Strategy America Innovation 173

PYMNTS

MARCH 1, 2017

Brian Billingsley, CEO North America at Klarna , joined Karen Webster to discuss those partnerships and the benefits that it believes its more streamlined financing options can bring to the consumer purchasing experience.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

Perficient

OCTOBER 28, 2020

DPA services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project.

US 294

US Strategy Customer Experience Technology 294

PYMNTS

MAY 4, 2017

In a press release , Bank of America Merchant Services said it processed more than 15.2 Businesses in the food and beverage industry will enhance their operations and customer experience with our innovative point-of-sale solution,” said Bank of America Merchant Services CEO Tim Tynan in the press release covered by Finextra.

America 100

America United States Customer Experience Industry 100

Bank Innovation

NOVEMBER 11, 2019

Bank, any new idea incubated within the bank should have a measurable effect on customer experience. Venturo said the bank, which is headquartered in Minneapolis and has $467 billion in assets, looks at three criteria when launching any new innovation effort, including improved customer experience; added […].

Minneapolis 199

Minneapolis Customer Experience US Innovation 199

Celent Banking

APRIL 25, 2016

Digital is the new reality in Latin America. In other geographies Banks have responded to this threat by becoming extremely digital and also neo-banks have been launched to attract those customers seeking for a more friendly and digital relationship with its financial institution.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

NOVEMBER 24, 2020

The companies said the partnership represents a digital transformation that can help banks reinvent the customer experience as well as swiftly and seamlessly assess each customer’s risk profile. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

ATM Marketplace

SEPTEMBER 29, 2020

Creating a great customer experience is only half the battle when it comes to branch transformation, according to William Budde, vice president, product marketing, for Hyosung America. The other half is creating a branch that can be effective and efficient by utilizing the right technology.

Technology 146

Technology ATM Industry Customer Experience 146

ATM Marketplace

MARCH 10, 2021

Branch transformation, customer experience and avoiding fraud concerns not only banks, but credit unions as well. Andrew Ryan, vice president, FI dealer channel, Hyosung America and Terry Pierce, director, product management, Co-Op Financial Services share insight on ATMs, credit unions and the future for both.

ATM 147

ATM Innovation Customer Experience America 147

PYMNTS

AUGUST 17, 2018

To help Mall of America merchants engage with Chinese consumers, CITCON has teamed up with the shopping complex to offer stores a cross-border mobile payments system. ” With the system, merchants can reach Chinese customers who like to use Alipay and WeChat Pay when shopping in China or when they are travelling internationally. .

America 103

America Las Vegas Payments United States 103

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Dedicated IP to accelerate project execution time and support vertical and/or horizontal use cases.

Report 294

Report Strategy US User Experience 294

PYMNTS

OCTOBER 16, 2020

Jess Turner, Mastercard’s executive vice president for North America Products and Innovation, tells PYMNTS the venture is just one part of the firm’s push to help gig workers get benefits. Mastercard has teamed with portable-benefits platform Stride to make it easier for gig workers to buy healthcare coverage. The tie-up will give U.S.

America 291

America Innovation Customer Experience Industry 291

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

OCTOBER 10, 2018

That said, different customers have different expectations. PYMNTS surveyed 5,000 consumers on their ordering experiences at major QSR chains across the U.S., and analyzed which QSR features are key to the customer experience. Namely, are they being innovative and are technological features enhancing customer experiences?

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

AUGUST 29, 2019

The move is part of Visa and NovoPayment’s partnership that aims to boost the adoption of digital payment solutions and create new commerce experiences in Latin America and the Caribbean. An API can connect different processes to streamline the delivery of services and improve and elevate the customer experience,” Perez noted.

Payments 139

Payments Customer Experience America Regional 139

PYMNTS

FEBRUARY 13, 2020

In her role, Burgess will “focus on delivering improved customer experiences and increasing P2P usage across Santander’s expansive footprint to foster an international payment network.” Her co-workers include former employees and executives from Google, Amazon, PayPal, Facebook and Netflix.

Apple 225

Apple Payments Customer Experience America 225

BankInovation

FEBRUARY 18, 2021

Hari Gopalkrishnan, client facing platforms technology CIO at Bank of America, is among the experts sharing new use cases for chatbot development and deployment during the Bank Automation Ignite virtual conference on April 13-14. Gopalkrishnan will be part of a live panel discussion on April 13, at 2:15 p.m.

America 98

America Conference Technology Customer Experience 98

PYMNTS

FEBRUARY 28, 2020

however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. Our goal is to deliver a compelling and optimal customer experience across all channels, not just one.”. percent.

Capital 209

Capital ATM Customer Experience Cards 209