The Financial Brand

NOVEMBER 3, 2021

Too many financial institutions fly blind when they try to improve the digital experience. The post 5 CX Best Practices that Digital Banking Expansion Demands appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Focused research produces key insights.

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Digital Banking Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 14, 2021

Banks and credit unions will also need to modernize back-office processes to complete the journey to becoming digital-first institutions. The post Digital Banking Transformation to Focus on Channels & Analytics in 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Analytics 43

Analytics Digital Banking Banking Trends Analysis 43

The Financial Brand

NOVEMBER 2, 2021

Traditional banks still have a leg up on digital competitors, but it's slipping. The post 4 Crucial Banking Trends for 2022 Financial Institutions Can’t Ignore appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Here are key ways they can hold onto their advantage.

Banking Trends 43

Banking Trends Trends Analysis Branding 43

The Financial Brand

AUGUST 17, 2021

The post 3 Ways to Build Consumers’ Comfort Level With Digital Banking Tools appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Every financial offering must be as painless as Amazon, as mobile-friendly as hailing an Uber, and as free of manual processing as possible.

Tools 43

Tools Digital Banking Banking Trends Analysis 43

The Financial Brand

AUGUST 2, 2021

The pace of digital transformation will rocket as vastly increased network speed and connectivity empowers both banks and their competitors. The post How 5G Will Reshape the Future of Digital Banking & Payments appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 43

Digital Banking Banking Trends Payments Analysis 43

The Financial Brand

SEPTEMBER 12, 2021

The post Machine Driven Marketing: The Future of Ethical AI and Digital Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The promise of artificial intelligence won't be realized if financial institutions don't address issues of data relevance and quality.

Digital Banking 43

Digital Banking Marketing Banking Trends Analysis 43

The Financial Brand

JULY 18, 2021

With digital banking transactions increasing, the need for personalized and contextual experiences becomes essential. The post Increased Digital Banking Interactions Require Greater Personalization appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 38

Digital Banking Banking Trends Analysis Trends 38

The Financial Brand

JULY 21, 2021

The latest update of The Financial Brand's Neobank Tracker includes 50+ new digital-only banks from around the globe. The post 52 New Digital Banks Added to The Financial Brand’s Neobank Tracker appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 43

Digital Banking Banking Trends Analysis Branding 43

The Financial Brand

SEPTEMBER 13, 2021

The shift to an online landscape revolutionized banking. The post People Love Digital Banking, But Will They Surrender All Their Data? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The industry is evolving how it shares data but consumers aren't prepared.

Digital Banking 43

Digital Banking Data Banking Trends Analysis 43

The Financial Brand

JULY 1, 2021

Digital transformation isn't as daunting when banks and credit unions do some fresh thinking. The post 11 Digital Banking Commandments You Haven’t Heard 100 Times Before appeared first on The Financial Brand - Banking Trends, Analysis & Insights. For example, could 'friction' ever be good?

Digital Banking 41

Digital Banking Banking Trends Analysis Trends 41

The Financial Brand

JULY 18, 2021

Banks and credit unions are taking a closer look at ITMs not only for drive-through use, but as a low-cost way to expand their footprint. The post Interactive Teller Machines Crucial in the Digital Banking Age appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 39

Digital Banking Banking Trends Analysis Trends 39

The Financial Brand

SEPTEMBER 15, 2021

Improving service to consumers through digitization has gone beyond table stakes. The post Digital Banking Innovation Becomes Mandatory, Not an Advantage appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Without it, don't even enter the casino.

Digital Banking 38

Digital Banking Innovation Banking Trends Analysis 38

The Financial Brand

OCTOBER 13, 2021

The integration of finance and digital technology has resulted in exponential growth of digital banking and fintech solutions. The post Digital Finance Penetration Surpasses That Of Social Media appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

social media 43

social media Banking Trends Analysis Digital Banking 43

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

The Financial Brand

JULY 25, 2021

Consumers' shift to digital banking channels is driving expectations for faster complaint handling. The post Financial Institutions that Botch Complaint Handling Kill CX appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Regulators expect quicker resolution.

Banking Trends 43

Banking Trends Analysis Trends Digital Banking 43

Accenture

APRIL 4, 2017

For example, banks can now use embedded AI solutions and Robotic Process Automation to personalize and elevate the interactions between customers and employees, rather than having the humans be governed by the machines. As human interactions become rarer in banking, the importance of each one going well increases.

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Technology Trends Survey Customer Experience 173

The Financial Brand

OCTOBER 20, 2021

Most banks and credit unions approach innovation by product or channel, leaving them struggling to keep pace with digital banking leaders. The post How Financial Institutions Can Stop Chasing Their Tail Digitally appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 41

Banking Trends Analysis Digital Banking Trends 41

The Financial Brand

AUGUST 3, 2021

The downside of the surge in digital banking is a barrage of increasingly hard-to-detect email scams using trusted bank brands as a disguise. The post The Rising Toll of Phishing Undermines Trust in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 42

Banking Trends Analysis Branding Trends 42

The Financial Brand

FEBRUARY 3, 2022

New research shows that data modernization in banking is a key component of successful digital banking transformation. The post Overcoming Legacy Data Challenges with Data Modernization in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Data Banking Trends Analysis Digital Banking 34

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

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Retail Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 7, 2021

Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past. The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

NOVEMBER 21, 2021

The six trends will provide competitive advantages, including increased efficiency, improved experiences and future-proofed business models. The post Six Retail Banking Technology Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Trends Technology Retail Banking Trends 43

The Financial Brand

OCTOBER 21, 2021

Moving ahead with digital banking projects during a merger integration is tough. The post 3 Reasons Financial Institutions Can’t Let Mergers Stall Innovation appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But the consequences of not doing so are far worse.

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Innovation Banking Trends Analysis Digital Banking 33

The Financial Brand

AUGUST 22, 2021

Financial institutions must embrace the open banking movement as a path to relationship growth and organizational efficiency. The post Open Banking Transforming Business Models Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

AUGUST 29, 2021

Leaders in delivering modernized digital solutions have the best satisfaction scores and rank highly in both profitability and efficiency. The post Financial Institutions Make Progress Updating IT Infrastructure appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

SEPTEMBER 8, 2021

The post Banking Achieving Success With Innovation Efforts appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Building a culture of innovation is at the foundation of success for financial institutions hoping to respond to the new opportunities of the marketplace.

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Innovation Banking Trends Analysis Trends 43

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends Impacting the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 11, 2021

Banks and credit unions should view trends in the fintech space to determine where threats and opportunities exist and where resources should be deployed. The post 8 Fintech Trends Changing Banking Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Trends Fintech Banking Trends Analysis 43

The Financial Brand

AUGUST 15, 2021

Banking organizations must find ways to improve consumer experiences by participating in embedded financial opportunities with third-parties. The post How Will Banking Respond to Embedded Finance Model? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 1, 2021

While fintechs, neobanks and other new competitors threaten, the bank versus credit union battle continues. The post 7 Trends Credit Unions Must Jump On or Lose Essential Opportunities appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Banking Trends Analysis Branding 43

The Financial Brand

DECEMBER 14, 2021

The future of work in banking will become detached from physical facilities and become increasingly mobile enabled. The post It’s Time to Empower a Mobile Workforce in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Mobile 43

Mobile Banking Trends Analysis Trends 43

The Financial Brand

SEPTEMBER 29, 2021

Priorities are fundamentally shifting in banks and credit unions as they grapple with the challenges (and opportunities) of the marketplace. The post Word on the Street: 6 Insider Realities of Banking Today appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

AUGUST 8, 2021

To survive, banks and credit unions must build the digital infrastructure and competitive mindset that can make an organization future-ready. The post How Banks Will Become Irrelevant in Next Decade appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

OCTOBER 3, 2021

Google's abandonment of Plex digital-only banking should not bring comfort to traditional banks that are slow to respond to neobank offerings. The post Traditional Banks Remain Unprepared for Digital-Only Challengers appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Google Trends 43

The Financial Brand

JUNE 13, 2021

The post Consumer Lending Transformation Requires Speed, Simplicity and a Digital Mindset appeared first on The Financial Brand - Banking Trends, Analysis & Insights. To compete with fintech lenders, traditional financial institutions must simplify internal processes and improve mobile experiences.

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Lending Banking Trends Analysis Trends 43

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends That Are Impacting Banking’s Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JANUARY 10, 2022

The success of a bank CMO requires understanding the power of analytics, technology, strategy and agility to drive business results. The post The CMO Role in Banking is Being Disrupted appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Analytics Banking Trends Analysis Strategy 43