Analysis Customer Experience Digital Banking 
Perficient
MAY 28, 2020
Imagine the impact of having 5G-enabled robots capable of conversing with customers and assisting them with financial transactions, or smartphone data that makes it easier to push marketing or advisory content to customers in specific moments of need, or customers easily navigating through branches and receiving personalized greetings.
PYMNTS
APRIL 21, 2016
As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?
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The Financial Brand
SEPTEMBER 26, 2021
Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.
PYMNTS
JULY 10, 2020
One advantage to adopting this approach is that it does not require customers to change their behaviors. Behind-the-scenes methods like voice-based authentication can help FIs safeguard the customer experience while tightening security. Invisible Security.
PYMNTS
FEBRUARY 1, 2019
But as Jeremy Balkin, head of innovation for Swiss bank HSBC , recently told PYMNTS, even AI and ML need assistance sometimes — from humans. . When you find actionable insights, how do you act on them?” “The best person to determine whether there was a [fraudulent activity], for example, on a credit card, is the customer,” he said.
NCR
MAY 2, 2017
One thing that seems clear is that, with the emergence of alternative providers and increasing personalization through apps and digital banking, a ‘one-size-fits-all’ approach is no longer enough to achieve a high standard of customer experience. Image: iStock/diego_cervo.
Banking 2020
APRIL 28, 2015
Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. what, when and how’ of the benefit), that customer values in the experience-based economy.
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