NCR

APRIL 16, 2018

Banks’ willingness to invest in offering new digital tools ( chatbots and voice technology, for example), seamless connections across digital and physical channels, and a smooth, reliable digital user experience will be particularly significant. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

NCR

AUGUST 9, 2017

For banks, this means that having a strong mobile presence isn’t an optional extra – it needs to be fundamental to their digital strategy. This allows providers to be more proactive in how they deliver both advice and marketing to customers, based on close analysis of their activities.

Mobile 72

Mobile Examples ATM Analysis 72

Javelin Strategy & Research

FEBRUARY 1, 2022

2021 Online Banking Scorecard Javelin Report Date: June 29, 2021 Authors: Mark Schwanhausser , James Lee , Dylan Lerner Research Topic(s): Digital Banking , Mobile & Online Banking It’s undeniably a mobile-first world, and many institutions are putting the emphasis—and the money—toward enhancing users’ experience in that channel rather than online.

Report 40

Report Digital Banking Fraud Mobile 40

CB Insights

MAY 15, 2019

The labs aim to help Deutsche Bank evaluate and adopt emerging technologies, develop a culture of innovation, and contribute to the bank’s digital strategy. Working with the lab, the Eyevido team was able to conduct eye-tracking studies of Deutsche Bank’s retail banking websites to help improve the user experience for customers.

Innovation 78

Innovation blockchain Technology Groups 78